I Use Dial
join:2004-01-04
Morgan Hill, CA
clubs:
 ·Charter Pipeline
| reply to charter_blows
Re: Charter
Charter Corporate and the local systems technical supervisor said they will not fix the problem until some time in December. They did not want to upgrade their systems 2 weeks before Thanksgiving because if there were problems during Thanksgiving, then they would have have to work on the holidays. Meanwhile my money is funding their paid holiday vacation for a service that I can't use. At the point they told me this I had been essentially without internet in the evenings for about a month.
I have a feeling when it comes to making up for their incompetence they will only refund me for the time I have been down, which in my opinion is not enough to justify the inconvenience of not having internet in the evenings for 2 months.
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Time... beckoning me. |
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AdamC831
join:2007-09-15
Hollister, CA
| I live in Hollister, CA. and i am experiencing the EXACT same problems with charter as you. Really, it's like reading a detailed autobiography on my own experience with charter. Tech support gives me a different answer every time, and when i do actually get someone with some common sense, any help they gave me is washed away when the next dummie in line can't bring up/find what the other did. And don't even get me started on the number of dropped calls ive gotten when i try and talk to a supervisor  |
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