avaloncourt
join:2002-01-13
Meadville, PA
 ·Armstrong Zoom In..
 ·Windstream
edit:
November 21st, @07:34PM
| Update
Yet another update...
It's been three and a half months since the Windstream fiasco. What's happened since then? Nothing.
I have now called twelve times... that's TWELVE times to get them to send me a return label for the DSL modem. Every time I call I get the same line that the system shows that labels have been sent previously. Well, apparently my mailbox should be plastered with 12 return labels by now but I can't even get one out of them.
At this point I can say that I am incredibly happy that I did not change over to Windsteam. They are simply pathetic. If they can't manage to send out a simple return label for THEIR OWN equipment in three and a half months then I shutter to wonder how they handle everything else inside their business.
My wife mentioned to co-workers recently that we're still trying to return their DSL modem and one of them commented that they had the same problem and begged for months for them to send for it, pick it up, do SOMETHING with it. She's now had it more than two years. You'd think they'd begin to wonder why their equipment costs were increasing. |
