Embarq offering naked DSL as a retention offer

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skj Welcome to the far side of reality Premium,Mod join:2002-04-04 Atlanta, GA Host: Charter HSI/CATV Earthlink DSL Embarq ISP b2b etc Cisco 1 edit	Embarq offering naked DSL as a retention offer My inside source informs me that Embarq has started reactively offering naked DSL as a retention offer only. There will be no advertising and it will only be available if no other save offer appeals to customers. -- The foundations of character are built not by lecture, but by bricks of good example, laid day by day.
	permalink · 2007-11-22 17:01:13 ·

UncleScooter I once was SatManWorkin Premium join:2002-04-15 Tallahassee, FL	Re: Embarq offering naked DSL as a retention offer Any details?
	permalink · 2007-11-24 15:14:02 ·

skj Welcome to the far side of reality Premium,Mod join:2002-04-04 Atlanta, GA	Re: Embarq offering naked DSL as a retention offer That is all the information I have at this time.
	permalink · 2007-11-24 16:41:59 ·

orph4824 I Ate What?? join:2001-04-26 Greeneville, TN	I've so wanted naked DSL for the longest time, may have to call and cancel service
	permalink · 2007-11-24 16:46:52 ·

Fox McCloud
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Wow! What an awesome step! This "no DSL for years" could turn out to be a huge blessing when it's deployed here....10/1 the possibility of newer equipment being used (and thus, fastpath), and now the possibility of naked DSL.

Hopefully Embarq will see this as the future and offer naked DSL for little to no extra cost.

any other details? For example, the pricing for naked DSL?

man oh man, I hope DSL gets deployed here next year!

permalink · 2007-11-24 17:16:46 ·

skj Welcome to the far side of reality Premium,Mod join:2002-04-04 Atlanta, GA	Re: Embarq offering naked DSL as a retention offer Hopefully someone will call and post back here with the details.
	permalink · 2007-11-24 17:19:48 ·

dav0r
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Re: Embarq offering naked DSL as a retention offer

My DSL was born naked. Is this not common or you're unable to switch if you had POTS service @ onset?

Also to the other poster they discussed the 10 meg being available here (didn't state the upload but guessing 1) and even indicated that the 5/5 may roll out in my area next year (like Nevada). He also noted that they can select some users to test it free of charge for a duration that is usually a few months for beta testing. I told him to flag my account for that!

permalink · 2007-11-25 16:12:12 · Print ·

espaeth Digital Plumber Premium,MVM join:2001-04-21 Minneapolis, MN ·voip.ms ·Vitelity VOIP ·Callcentric ·VoiceStick ·ViaTalk ·Comcast ·Embarq	Re: Embarq offering naked DSL as a retention offer Last year they refused to let me order DSL without getting dialtone. I currently have $9 metered voice service that ends up being $20 after the extended area service fees and taxes are added in. Considering I have Viatalk VoIP service and a cell phone, that's $20 of dead weight I'd love to lose from my bill.
	permalink · 2007-11-25 16:30:27 ·

dav0r
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Re: Embarq offering naked DSL as a retention offer

Ah mine is not truly naked then... it's like just topless, I suppose. I have to pay the $9 but that's it. I think there is tone on the line and I remember them saying I'd be killed with charges if I terminated a call with it. I stand corrected. Makes sense that they get at least $5/month for it because they laid down the wires.

My cell service is free from work so yes I hear you. I always have to tell people not to give me the VOIP sales pitch.

SO... they're saying they'll cover the fee from the telco for you... I get it.

permalink · 2007-11-25 20:45:50 · Print ·

espaeth
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Re: Embarq offering naked DSL as a retention offer

From my last bill:

Measured local phone service $9.00
Extended Calling Area $3.75
Federal universal service fund $.68
Federal Tax $.48
State Sales Tax $1.28
County Tax $.03
Relay/911/Tele Assist fee $0.73
Interstate access surcharge $6.22

Voice total: $22.17

EMBARQ high-speed Internet $34.95
EMBARQ Internet Access $10.00

HSI Total: $44.95

Complete bill: $67.12

So in order to get my $44.95 HSI service I have to pay $22.17/mo for a "$9" phone line I don't use.

permalink · 2007-11-26 00:00:52 · Print ·

dav0r translate Premium join:2003-06-15 Albertville, MN	Re: Embarq offering naked DSL as a retention offer Yeah I'll have to check my bill. I think the $9 should be a flat fee (just the 9) then disable the line for any calls. They can totally do that but I bet they just don't want to do so.
	permalink · 2007-11-26 11:27:48 ·

Emfart @embarqhsd.net	said by espaeth : From my last bill: EMBARQ high-speed Internet $34.95 EMBARQ Internet Access $10.00 HSI Total: $44.95 Why teh separate charges for HSI and access?
	permalink · 2007-11-26 17:31:11 ·

espaeth Digital Plumber Premium,MVM join:2001-04-21 Minneapolis, MN	Re: Embarq offering naked DSL as a retention offer I don't have a qualifying phone bundle to get the $10 discount, so it actually shows up as a separate $10 charge on my bill to get up to the non-discounted rate.
	permalink · 2007-11-26 17:33:40 ·

StillLearn Premium join:2002-03-21 Streamwood, IL ·AT&T Midwest	said by espaeth : EMBARQ high-speed Internet $34.95 EMBARQ Internet Access $10.00 HSI Total: $44.95 What is that charge for "Internet Access"?
	permalink · 2007-11-30 13:20:48 ·

Vectordirect join:2003-02-09 Rhome, TX	Re: Embarq offering naked DSL as a retention offer The 10 dollar charge is for not having a qualified telephone bundle. My 5.0 service is regularly priced 54.95 and i get a 10 dollar credit for the bundled telephone service. With the naked DSL, I will be paying 10 dollars more,but losing the phone service for a net loss of about 40 dollars a month (long distance too).
	permalink · 2007-11-30 14:00:23 ·

dav0r
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Re: Embarq offering naked DSL as a retention offer

I hear you. I looked into it more per Espaeth (I'm still pretty new so just got a 'real' bill this month). I get a $5 credit that was thrown at me for -like you alluded to- the numerous complaints they likely receive about the extra charges. I think I'm paying about $13 more tops for the POTS but I'll try a novel approach; honesty. I'm sure it'll get me nowhere but I don't want to 'dink' around a provider - would rather have a fair relationship. I've learned abusing the system is usually a very bad idea. No I do not want to marry Embarq before someone replies with that drivel.

permalink · 2007-11-30 22:08:23 · Print ·

Fox McCloud
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said by dav0r

:

My DSL was born naked. Is this not common or you're unable to switch if you had POTS service @ onset?

Also to the other poster they discussed the 10 meg being available here (didn't state the upload but guessing 1) and even indicated that the 5/5 may roll out in my area next year (like Nevada). He also noted that they can select some users to test it free of charge for a duration that is usually a few months for beta testing. I told him to flag my account for that!

If/when a DSLAM is deployed at my RT, I hope that some of the newer technologies are deployed (especially 10/1...which isn't really 10/1...it's more like 10 meg down and 896k up, but it's easier to just call it 10/1)....since it's a fiber-fed, RT, I'd say I definitely stand a chance....though being out in the country? *Shrug* I dunno.

permalink · 2007-11-25 16:56:41 · Print ·

scooper join:2000-07-11 Youngsville, NC	"Going Naked" might be OK - if our cell phone service (Sprint PCS) was reliable enough. Until then - the wired phoneline will not be leaving my house.
	permalink · 2007-11-25 20:45:29 ·

espaeth Digital Plumber Premium,MVM join:2001-04-21 Minneapolis, MN ·voip.ms ·Vitelity VOIP ·Callcentric ·VoiceStick ·ViaTalk ·Comcast ·Embarq	Re: Embarq offering naked DSL as a retention offer said by scooper : "Going Naked" might be OK - if our cell phone service (Sprint PCS) was reliable enough. Until then - the wired phoneline will not be leaving my house. »airave.sprint.com/ Having your own micro cell site in your house than uses your broadband connection could change that.
	permalink · 2007-11-26 00:05:16 · Print ·

scooper join:2000-07-11 Youngsville, NC	Re: Embarq offering naked DSL as a retention offer Let's rephrase that - We currently use Virgin Mobile (which uses Sprint PCS' network). I didn't think they would let us use that. Just checked the website / link - not yet available here.
	permalink · 2007-11-26 13:57:11 ·

espaeth
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2 edits

I've been looking at StoneBridge wireless ( »www.sbwireless.net ) as an alternative lately since they have a package deal they've offered to employees of my company where I can get 3/1mbps service for $55/mo. Pretty much on-par with what I'm paying for Embarq HSI but without the extra voice costs.

Since I had my alternative lined up I called in today to cancel service, and the whole experience went quite well. The first question my rep asked was if I was displeased with the service, and I explained that I was actually very pleased with the HSI service but the dialtone that I was required to buy to have access to it made it more expensive than my wireless alternative. She told me that there was an option where she could just offer me the HSI service, but she cautioned me that I would lose my reliable POTS access with e911. I accepted the risk and asked to move forward with removing dialtone. What's interesting is my rep stated there was no line access charge, and that I would be simply billed for the HSI service plus applicable taxes.

My next bill is 12/6 -- we'll see what things look like then.

-Eric

P.S. One fun anecdote to go with the reliable PSTN service: I have Viatalk VoIP service, and for home Internet access I have both Embarq DSL and Comcast HSI. Back in September there was an issue with Embarq's network in my area that knocked out DSL, my dialtone on my POTS line, *AND* the SprintPCS cell tower by me went dead so I had no cell coverage. I would have lost all phone service for 4 hours had it not been for Viatalk over Comcast Internet. POTS reliability usually is great, but even the phone company isn't immune from things breaking. News about the outage is here: »www.startribune.com/462/story/1397905.html

Edit: Just fixing spelling errors and correcting sentence structure.

permalink · 2007-11-26 13:56:08 · Print ·

orph4824 I Ate What?? join:2001-04-26 Greeneville, TN 1 edit	Re: Embarq offering naked DSL as a retention offer Lucky you espaeth. just got off chat with them and they say "Direct DSL" isn't available in all areas... so how much more is Embarq gonna milk out from POTS. EDIT: In fact that so annoyed me I just set call forwarding to a freebie voicemail service and went and disconnected all my POTS phones, I'll just wait and drop POTS when I can.
	permalink · 2007-11-26 16:24:25 ·

espaeth
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Re: Embarq offering naked DSL as a retention offer

Did you call or just use the online chat? I called the support number (1 888.723.8010), entered my telephone number, and selected "cancel service or features" (option 3?) which got me transfered to the retention department. The rep did state that it was only going to be offered as a save to prevent losing you as a customer altogether. It might be that the online chat folks don't have the ability to offer it?

permalink · 2007-11-26 17:05:34 ·

skj Welcome to the far side of reality Premium,Mod join:2002-04-04 Atlanta, GA Host: Charter HSI/CATV Earthlink DSL Embarq ISP b2b etc Cisco 1 edit	This has not been confirmed, but here is what I have been told are the prices for Embarq Naked DSL: 768 K $29.95 1.5 M $34.95 3.0 M $44.95 5.0 M $54.95 10.0 M $64.95 -- The foundations of character are built not by lecture, but by bricks of good example, laid day by day.
	permalink · 2007-11-27 19:17:35 ·

Fox McCloud
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Re: Embarq offering naked DSL as a retention offer

that's a royal steal...erm, deal!

Basically the price you pay for the 10 meg package is $54.95 if you have the $30 phone package....or $64.95 for if you have a package less than $30.....

So realistically,there's no extra price tacked on; it's like paying the full price, but without the additional charges of a phone line.

if this turns out to be true, man oh man; this will be an awesome deal!

permalink · 2007-11-27 22:21:21 ·

Vectordirect join:2003-02-09 Rhome, TX	Re: Embarq offering naked DSL as a retention offer My wife and I signed up for this today. We called and told them that we were considering switching to a WISP since the cost was less and we didn't need a phone line. The retention rep offered us the 5.0 plan alone for 54.95 a month with no voice. We took it and it should be effective before Monday.
	permalink · 2007-11-28 09:45:17 ·

Fox McCloud
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Re: Embarq offering naked DSL as a retention offer

said by Vectordirect

:

My wife and I signed up for this today. We called and told them that we were considering switching to a WISP since the cost was less and we didn't need a phone line. The retention rep offered us the 5.0 plan alone for 54.95 a month with no voice. We took it and it should be effective before Monday.

wow; that's great. If this pattern keeps up, Embarq will have a very nice naked DSL deal going on; many of the other telco's charge you a bit to have naked DSL; it doesn't look like Embarq will be charging you anything extra.

I'll be looking forward to this once 10/1 rolls around.

permalink · 2007-11-28 11:27:33 · Print ·

orph4824 I Ate What?? join:2001-04-26 Greeneville, TN	I called in as espaeth suggest and sure enough my dialtone should become a flatline as of Friday, awesome deal!
	permalink · 2007-11-28 12:23:58 ·

Fox McCloud Crazy like a fox. join:2006-07-23 ·Embarq ·Sprint Mobile Broa..	Re: Embarq offering naked DSL as a retention offer said by orph4824 : I called in as espaeth suggest and sure enough my dialtone should become a flatline as of Friday, awesome deal! what, exactly did you say? Did you threaten or just ask for it?
	permalink · 2007-11-28 19:16:17 ·

orph4824 I Ate What?? join:2001-04-26 Greeneville, TN	Re: Embarq offering naked DSL as a retention offer Told them I was dropping service for a better deal from Comcast and that I never used the POTS anyhow(that being the truth).
	permalink · 2007-11-28 22:44:50 ·

Fox McCloud
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Re: Embarq offering naked DSL as a retention offer

said by orph4824

:

Told them I was dropping service for a better deal from Comcast and that I never used the POTS anyhow(that being the truth).

ahhh....I'll probably have to try for an alternative approach (I won't like)...

My approach would probably be this, "Well, I'm thinking a bout signing up, but I just don't know; EVDO is a little cheaper, and I don't have a need for a phone-line....is there anything I could do to not get a phoneline?"

All would be 100% true (EVDO is $50.90 for me after taxes) and I'd probably go for, at the least 5 meg...so....

permalink · 2007-11-29 00:17:29 · Print ·

Dezbend Premium,MVM join:2001-04-20	Re: Embarq offering naked DSL as a retention offer Sales reps do not have this offer. Negotiating at the point of sale will do nothing for you I asked my friend about this and it appears that this offer is available in all areas with the pricing seen above. -- DSLr Mafia Member.
	permalink · 2007-11-29 08:38:29 ·

Fox McCloud
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Re: Embarq offering naked DSL as a retention offer

said by Dezbend

:

Sales reps do not have this offer. Negotiating at the point of sale will do nothing for you

I asked my friend about this and it appears that this offer is available in all areas with the pricing seen above.

that sucks about signing up.

Ahh well, this just came out...hopefully by the time DSL is available here (I'm going to guess the soonest will be March of 2008....thought June-July seems more likely) things will have changed a bit. If they see naked DSL as something people like...well, you never know.

permalink · 2007-11-29 11:10:41 · Print ·

netposer join:2003-02-06 Nashville, NC	What's the upstream speeds on each of those download speeds?
	permalink · 2007-11-29 15:17:38 ·

See 20 replies to this post

B_DuB NOT a city boy join:2007-05-10 New Caney, TX	lol.... better...watch it..they may know who you are and try to charge ya some other tax we don't know about to compensate (woops) hahaha
	permalink · 2007-12-03 20:58:13 ·

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