RR Conductor
RailRoadDude
Premium
join:2002-04-02
Redwood Valley, CA | reply to Owlbet
Re: More NAV Live Update Oddities
"The product was aborted by the product's postsession callback and a unique error wasn't set."
I give that the 1st place award of the year for "most unhelpful and uselss error message" lol |
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MagMan
Life is simpler when you tell the truth.
Premium
join:2003-10-01
Westlake, OH
 ·AT&T Midwest
·AT&T Midwest
| reply to Owlbet
( Update )
My NIS 2007 updated overnight to the virus definitions of the 23 can't tell you when.So I am assuming LU is working properly again.
--
"The truth is incontrovertible, malice may attack it, ignorance may deride it, but in the end; there it is." |
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mrsplants
join:2005-10-27
East Falmouth, MA | Here too on both my pcs running SAV 10.1. Now show 11/23 rev49 |
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sashwa
Pixie Cat Crunchin' n Foldin'
Premium,Mod
join:2001-01-29
Alcatraz
clubs:  | reply to MagMan
My NAV 2006 is also showing updated with 11/23 definitions. Hopefully LU is working correctly again. |
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Allnew
Premium,MVM
join:2003-02-01
Denmark- EU.
clubs: | reply to Owlbet
All well here again as well  |
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grobinette
Premium,Mod
join:2001-01-27
Springfield, VA
clubs:
 ·Verizon FIOS
Host:
Home Repair & Impr..
Millenicom
1 edit | reply to Owlbet
Installing Avenge MicroDefs25 SavCorp10 (1 of 2), failed.
LU1825: LiveUpdate could not understand how to install this update. You may need to get the latest version of LiveUpdate before you can install this update.
Installing Avenge MicroDefs25 SavCorp10 (2 of 2), failed.
LU1825: LiveUpdate could not understand how to install this update. You may need to get the latest version of LiveUpdate before you can install this update.
Installation failed, error summary...
LU1806: LiveUpdate downloaded all of the updates you requested, but all of them failed to install. Please try to get the updates at a later time.
Still no joy with SAV 10.1 I was able to get the updates via intelligent updater, but that's not acceptable.
--
Team Discovery |
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Steely
Dumped Comcast for FiOS
Premium
join:2000-10-15
Princeton Junction, NJ | reply to Steely
Woke up to:
Version: 11/24/2007 rev. 3
Ran LiveUpdate and correctly got the message that all Symantec components and products are up-to-date.
Fixed??? Seems that way. |
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grobinette
Premium,Mod
join:2001-01-27
Springfield, VA
clubs:
·Verizon FIOS
Host:
Home Repair & Impr..
Millenicom
| said by Steely  :Woke up to: Version: 11/24/2007 rev. 3Ran LiveUpdate and correctly got the message that all Symantec components and products are up-to-date. Fixed??? Seems that way. I don't think so, I still get the same error message.
--
Team Discovery |
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Mister_E
join:2004-04-02
Etobicoke, ON
·Bell Sympatico
1 edit | reply to Owlbet
NAV/Live Update does keep around previous virus definitions (I guess as a backup in case something goes wrong with the currently loaded ones).
Anyhow, there's an option under Live Update that will restrict the amount of space it uses as it's 'Update Cache' - by default, it's pretty big - the reason why some of you are seeing up to 1GB of space being consumed by old virus defs. Go into the configuration options of Live Update and change the caches size setting under the 'Update Cache' tab and see if it lowers the amount of wasted space used by old virus definition files. I've set mine to 100MB. Also, note the option to clear the cache as well.
Edit: according to the help file, by default LU allocates 5% of the partition size it's installed on as the cache (they really should set it to a fixed size instead of a percentage)...the smallest size you can set is 10MB. |
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trythis
@bellsouth.net
 from:
amysheehan
| reply to grobinette
One solution that often works is to rename the s32luhl1.dll file to - for example - s32luhl1.old and then try again. This usually fixes it.
The s32luhl1.dll file is found usually in your c:\program files\symantec\liveupdate folder. Or, do a search for s32lu*.* in your Windows Explorer search. Rename the s32luhl1.dll file to s32luhl1.old and then try again.
Worked for me
Good Luck.
-jen |
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Steely
Dumped Comcast for FiOS
Premium
join:2000-10-15
Princeton Junction, NJ
| reply to Mister_E
said by Mister_E :there's an option under Live Update that will restrict the amount of space it uses as it's 'Update Cache'....Go into the configuration options of Live Update and change the caches size setting under the 'Update Cache' tab... My version of LiveUpdate doesn't have an 'Update Cache' tab!  |
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grobinette
Premium,Mod
join:2001-01-27
Springfield, VA
clubs:
·Verizon FIOS
Host:
Home Repair & Impr..
Millenicom
| reply to trythis
said by trythis :One solution that often works is to rename the s32luhl1.dll file to - for example - s32luhl1.old and then try again. This usually fixes it. The s32luhl1.dll file is found usually in your c:\program files\symantec\liveupdate folder. Or, do a search for s32lu*.* in your Windows Explorer search. Rename the s32luhl1.dll file to s32luhl1.old and then try again. Worked for me Good Luck. -jen That might work, but I don't have that file.
--
Team Discovery |
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Mister_E
join:2004-04-02
Etobicoke, ON
·Bell Sympatico
| reply to Steely
Try installing the latest version:
»www.symantec.com/techsupp/files/lu/lu.html
According to the site, the latest version listed there is 3.2.0.68. However, the latest NAV2008 comes with v.3.4.0.162. |
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Steely
Dumped Comcast for FiOS
Premium
join:2000-10-15
Princeton Junction, NJ
| Thanks...but I just ran the version I have and it grabbed and installed today's definition updates w/o a hitch. Given the recent LU problems I'm going to leave things as they are for the time being. If it ain't broke....  |
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grobinette
Premium,Mod
join:2001-01-27
Springfield, VA
clubs:
·Verizon FIOS
Host:
Home Repair & Impr..
Millenicom
1 edit | reply to Mister_E
With SAV that gets me a message that LuComServer is still running and to wait until it is finished to try running the installation again.
Edit - Well I got fed up and did it the hard way with a complete uninstall using the Norton removal tool and then a clean install. That allowed me to run the update for the "live update" and so far all is well, except for my being thoroughly pissed at Symantec.
--
Team Discovery |
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ethan16
@net.au | reply to Owlbet
Yes had the same problem with adding the definitions, looks like a Symantec stuff up. |
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gman1981
join:2007-11-27 | I still have this problem, seems some of the clients have got the latest defs but only 10 of the 250 have that...Strange |
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amysheehan
Premium,VIP,MVM
join:1999-12-21
Huntington Beach, CA
 ·RoadRunner Cable
| said by gman1981 :I still have this problem, seems some of the clients have got the latest defs but only 10 of the 250 have that...Strange There were 2 releases Monday of the daily update files.
Makes sure that all machines have the same update info as posted here: »NAV/SAV daily --- > 26 Nov [ 2nd Daily release]
Also includes link to earlier release Monday for version info.
-amy-
--
DSLR Phishtracker |
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DirgeR
@charter.com
from:
amysheehan
| We had the same problem on over 3000 PCs. 11/21 defintions and the PCs would repeatedly download 4MB to 25MB depending on the SAVCE version of updates. The download goes fine but the installs would fail.
The fix was either a reboot or to stop/start the Symantec Antivirus Service. The next download would go OK.
Ii guess I need to write anpother script to clear some hard drive space.
- Doug |
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eponcedeleonc
@net.mx
| reply to Owlbet
how do you do the intelligent installation. I get same errors, to be more specifici
LU1825: LiveUpdate could not understand how to install this update. You may need to get the latest version of LiveUpdate before you can install this update.
but according to me i have the latest version, what do I need to do? |
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