Re: More NAV Live Update Oddities in Security http://www.dslreports.com/forum/r19494788 en Sat, 05 Dec 2009 13:54:05 EDT Sat, 05 Dec 2009 13:54:05 EDT Re: More NAV Live Update Oddities http://www.dslreports.com/forum/remark,19603325 anon : how do you do the intelligent installation. I get same errors, to be more specifici
LU1825: LiveUpdate could not understand how to install this update. You may need to get the latest version of LiveUpdate before you can install this update.
but according to me i have the latest version, what do I need to do?]]> http://www.dslreports.com/forum/remark,19603325 Tue, 11 Dec 2007 12:03:21 EDT Re: More NAV Live Update Oddities http://www.dslreports.com/forum/remark,19523549 anon : We had the same problem on over 3000 PCs. 11/21 defintions and the PCs would repeatedly download 4MB to 25MB depending on the SAVCE version of updates. The download goes fine but the installs would fail.

The fix was either a reboot or to stop/start the Symantec Antivirus Service. The next download would go OK.

Ii guess I need to write anpother script to clear some hard drive space.

- Doug]]> http://www.dslreports.com/forum/remark,19523549 Wed, 28 Nov 2007 08:58:11 EDT Re: More NAV Live Update Oddities http://www.dslreports.com/forum/remark,19516663 amysheehan :
said by gman1981 See Profile :

I still have this problem, seems some of the clients have got the latest defs but only 10 of the 250 have that...Strange
There were 2 releases Monday of the daily update files.
Makes sure that all machines have the same update info as posted here: »NAV/SAV daily --- > 26 Nov [ 2nd Daily release]
Also includes link to earlier release Monday for version info.

-amy-
:)
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DSLR Phishtracker]]> http://www.dslreports.com/forum/remark,19516663 Tue, 27 Nov 2007 07:21:21 EDT Re: More NAV Live Update Oddities http://www.dslreports.com/forum/remark,19516654 gman1981 : I still have this problem, seems some of the clients have got the latest defs but only 10 of the 250 have that...Strange]]> http://www.dslreports.com/forum/remark,19516654 Tue, 27 Nov 2007 07:18:12 EDT Re: More NAV Live Update Oddities http://www.dslreports.com/forum/remark,19509253 anon : Yes had the same problem with adding the definitions, looks like a Symantec stuff up.]]> http://www.dslreports.com/forum/remark,19509253 Mon, 26 Nov 2007 01:29:17 EDT Re: More NAV Live Update Oddities http://www.dslreports.com/forum/remark,19507139 grobinette : With SAV that gets me a message that LuComServer is still running and to wait until it is finished to try running the installation again.

Edit - Well I got fed up and did it the hard way with a complete uninstall using the Norton removal tool and then a clean install. That allowed me to run the update for the "live update" and so far all is well, except for my being thoroughly pissed at Symantec.

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Team Discovery]]> http://www.dslreports.com/forum/remark,19507139 Sun, 25 Nov 2007 19:05:07 EDT Re: More NAV Live Update Oddities http://www.dslreports.com/forum/remark,19506903 Steely : Thanks...but I just ran the version I have and it grabbed and installed today's definition updates w/o a hitch. Given the recent LU problems I'm going to leave things as they are for the time being. If it ain't broke.... ;)]]> http://www.dslreports.com/forum/remark,19506903 Sun, 25 Nov 2007 18:18:23 EDT Re: More NAV Live Update Oddities http://www.dslreports.com/forum/remark,19506732 Mister_E : Try installing the latest version:

»www.symantec.com/techsupp/files/lu/lu.html

According to the site, the latest version listed there is 3.2.0.68. However, the latest NAV2008 comes with v.3.4.0.162.]]> http://www.dslreports.com/forum/remark,19506732 Sun, 25 Nov 2007 17:43:39 EDT Re: More NAV Live Update Oddities http://www.dslreports.com/forum/remark,19505810 grobinette :
said by trythis :

One solution that often works is to rename the s32luhl1.dll file to - for example - s32luhl1.old and then try again. This usually fixes it.

The s32luhl1.dll file is found usually in your c:\program files\symantec\liveupdate folder. Or, do a search for s32lu*.* in your Windows Explorer search. Rename the s32luhl1.dll file to s32luhl1.old and then try again.

Worked for me :)
Good Luck.

-jen
That might work, but I don't have that file.
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Team Discovery]]> http://www.dslreports.com/forum/remark,19505810 Sun, 25 Nov 2007 14:37:47 EDT Re: More NAV Live Update Oddities http://www.dslreports.com/forum/remark,19505717 Steely :
said by Mister_E See Profile :

there's an option under Live Update that will restrict the amount of space it uses as it's 'Update Cache'....Go into the configuration options of Live Update and change the caches size setting under the 'Update Cache' tab...
My version of LiveUpdate doesn't have an 'Update Cache' tab! :(
]]> http://www.dslreports.com/forum/remark,19505717 Sun, 25 Nov 2007 14:16:05 EDT Re: More NAV Live Update Oddities http://www.dslreports.com/forum/remark,19505033 anon : One solution that often works is to rename the s32luhl1.dll file to - for example - s32luhl1.old and then try again. This usually fixes it.

The s32luhl1.dll file is found usually in your c:\program files\symantec\liveupdate folder. Or, do a search for s32lu*.* in your Windows Explorer search. Rename the s32luhl1.dll file to s32luhl1.old and then try again.

Worked for me :)
Good Luck.

-jen]]> http://www.dslreports.com/forum/remark,19505033 Sun, 25 Nov 2007 11:51:04 EDT Re: More NAV Live Update Oddities http://www.dslreports.com/forum/remark,19504909 Mister_E : NAV/Live Update does keep around previous virus definitions (I guess as a backup in case something goes wrong with the currently loaded ones).

Anyhow, there's an option under Live Update that will restrict the amount of space it uses as it's 'Update Cache' - by default, it's pretty big - the reason why some of you are seeing up to 1GB of space being consumed by old virus defs. Go into the configuration options of Live Update and change the caches size setting under the 'Update Cache' tab and see if it lowers the amount of wasted space used by old virus definition files. I've set mine to 100MB. Also, note the option to clear the cache as well.

Edit: according to the help file, by default LU allocates 5% of the partition size it's installed on as the cache (they really should set it to a fixed size instead of a percentage)...the smallest size you can set is 10MB.
]]> http://www.dslreports.com/forum/remark,19504909 Sun, 25 Nov 2007 11:25:46 EDT Re: More NAV Live Update Oddities http://www.dslreports.com/forum/remark,19504476 grobinette :
said by Steely See Profile :

Woke up to:

Version: 11/24/2007 rev. 3

Ran LiveUpdate and correctly got the message that all Symantec components and products are up-to-date.

Fixed??? Seems that way.
I don't think so, I still get the same error message.
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Team Discovery]]> http://www.dslreports.com/forum/remark,19504476 Sun, 25 Nov 2007 09:14:37 EDT Re: More NAV Live Update Oddities http://www.dslreports.com/forum/remark,19504379 Steely : Woke up to:

Version: 11/24/2007 rev. 3

Ran LiveUpdate and correctly got the message that all Symantec components and products are up-to-date.

Fixed??? Seems that way.]]> http://www.dslreports.com/forum/remark,19504379 Sun, 25 Nov 2007 08:37:05 EDT Re: More NAV Live Update Oddities http://www.dslreports.com/forum/remark,19504238 grobinette : Installing Avenge MicroDefs25 SavCorp10 (1 of 2), failed.
LU1825: LiveUpdate could not understand how to install this update. You may need to get the latest version of LiveUpdate before you can install this update.
Installing Avenge MicroDefs25 SavCorp10 (2 of 2), failed.
LU1825: LiveUpdate could not understand how to install this update. You may need to get the latest version of LiveUpdate before you can install this update.

Installation failed, error summary...
LU1806: LiveUpdate downloaded all of the updates you requested, but all of them failed to install. Please try to get the updates at a later time.
Still no joy with SAV 10.1 I was able to get the updates via intelligent updater, but that's not acceptable.
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Team Discovery]]> http://www.dslreports.com/forum/remark,19504238 Sun, 25 Nov 2007 07:12:27 EDT Re: More NAV Live Update Oddities http://www.dslreports.com/forum/remark,19499918 Allnew : All well here again as well :)]]> http://www.dslreports.com/forum/remark,19499918 Sat, 24 Nov 2007 10:39:03 EDT Re: More NAV Live Update Oddities http://www.dslreports.com/forum/remark,19499807 sashwa : My NAV 2006 is also showing updated with 11/23 definitions. Hopefully LU is working correctly again.]]> http://www.dslreports.com/forum/remark,19499807 Sat, 24 Nov 2007 09:56:17 EDT Re: More NAV Live Update Oddities http://www.dslreports.com/forum/remark,19499791 mrsplants : Here too on both my pcs running SAV 10.1. Now show 11/23 rev49]]> http://www.dslreports.com/forum/remark,19499791 Sat, 24 Nov 2007 09:48:52 EDT Re: More NAV Live Update Oddities http://www.dslreports.com/forum/remark,19499600 MagMan : ( Update )

My NIS 2007 updated overnight to the virus definitions of the 23 can't tell you when.So I am assuming LU is working properly again.
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"The truth is incontrovertible, malice may attack it, ignorance may deride it, but in the end; there it is."]]> http://www.dslreports.com/forum/remark,19499600 Sat, 24 Nov 2007 08:27:20 EDT Re: More NAV Live Update Oddities http://www.dslreports.com/forum/remark,19499220 RR Conductor : "The product was aborted by the product's postsession callback and a unique error wasn't set."

I give that the 1st place award of the year for "most unhelpful and uselss error message" lol]]> http://www.dslreports.com/forum/remark,19499220 Sat, 24 Nov 2007 04:07:55 EDT Re: More NAV Live Update Oddities http://www.dslreports.com/forum/remark,19498301 Steely :
said by Owlbet See Profile :

Until such time as Symantec figures out what's wrong, I'm just exercising extreme caution when surfing and opening email.
A good policy even when the AV software is up and running properly!

Thanks for the reply.]]> http://www.dslreports.com/forum/remark,19498301 Fri, 23 Nov 2007 22:32:13 EDT Re: More NAV Live Update Oddities http://www.dslreports.com/forum/remark,19498235 Owlbet : I'd say yes, but that's not for me to decide. Symantec must be aware something is seriously wrong as no daily definitions have been released for today the 23rd.

I'm more interested in why I have 7.05 GB in temp files spread over 5 computers running NAV 2007 and another 2 GB on 2 computers running NAV 2006.

Until such time as Symantec figures out what's wrong, I'm just exercising extreme caution when surfing and opening email.
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Alaska Aces 2007-2008 record as of this post: 10-3-1]]> http://www.dslreports.com/forum/remark,19498235 Fri, 23 Nov 2007 22:18:12 EDT Re: More NAV Live Update Oddities http://www.dslreports.com/forum/remark,19498205 Steely : Is LiveUpdate still screwed up? Same errors as last night for me!
Click for full size
]]> http://www.dslreports.com/forum/remark,19498205 Fri, 23 Nov 2007 22:12:38 EDT Re: More NAV Live Update Oddities http://www.dslreports.com/forum/remark,19496501 VR Laura : I have NAV 2005. Just ran LiveUpdate manually and had no errors.
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»www.queenofcyberspace.com/usenet]]> http://www.dslreports.com/forum/remark,19496501 Fri, 23 Nov 2007 16:11:00 EDT Re: More NAV Live Update Oddities http://www.dslreports.com/forum/remark,19496300 okjoe : Same problem here. XP, NIS 2007. Noticed that LU setting had switched to Express Mode. I have always had Interactive Mode selected. Found >300 MB of Norton temp files. LU "updates" me to 11/21 defs and get LU1846 error. Funny thing is that I have 1 day remaining on NIS 2007 subscription and NIS 2008 CD in hand. Am pouring a double right now before deciding how to proceed.]]> http://www.dslreports.com/forum/remark,19496300 Fri, 23 Nov 2007 15:19:04 EDT Re: More NAV Live Update Oddities http://www.dslreports.com/forum/remark,19496268 sashwa : Thanks for letting me know, Ms. Owl, that I haven't gone completely crazy yet. :D]]> http://www.dslreports.com/forum/remark,19496268 Fri, 23 Nov 2007 15:09:49 EDT Re: More NAV Live Update Oddities http://www.dslreports.com/forum/remark,19495460 Owlbet :
said by sashwa See Profile :

I could have sworn that I had a popup yesterday saying my definitions were updated yesterday. :huh:
You're not alone, Sash. I saw a popup as well. :huh:
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Alaska Aces 2007-2008 record as of this post: 10-3-1]]> http://www.dslreports.com/forum/remark,19495460 Fri, 23 Nov 2007 12:13:03 EDT Re: More NAV Live Update Oddities http://www.dslreports.com/forum/remark,19495316 sashwa : I'm also having a problem with NAV2006 updating virus definitions. I ran live update and it shows Norton Antivirus Virus Definitions needed. I say to download and install. It does but my definitions are not updated and show the last update as 11/21/07.

Ran live update again and it says I need new definitions. I say download and install and it still shows 11/21/07 as last definitions.

I could have sworn that I had a popup yesterday saying my definitions were updated yesterday. :huh:
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TH ~ NE ~ EPN ~ NC ~ TD]]> http://www.dslreports.com/forum/remark,19495316 Fri, 23 Nov 2007 11:37:53 EDT Re: More NAV Live Update Oddities http://www.dslreports.com/forum/remark,19495213 ImWho : Getting the same oddity here with NAV 2007.
Temp files were 923 MB.
Was just about to uninstall/reinstall Norton.
Thanks Owlbelt for posting that info!]]> http://www.dslreports.com/forum/remark,19495213 Fri, 23 Nov 2007 11:09:38 EDT Re: More NAV Live Update Oddities http://www.dslreports.com/forum/remark,19495098 MagMan : Same here!!

I did exactly what you did,and everything seems to be working ok.I am running NIS 2007 so it seems this issue is wide spread.
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"The truth is incontrovertible, malice may attack it, ignorance may deride it, but in the end; there it is."]]> http://www.dslreports.com/forum/remark,19495098 Fri, 23 Nov 2007 10:36:28 EDT Re: More NAV Live Update Oddities http://www.dslreports.com/forum/remark,19494936 mrsplants : When I tried to run the live update manually I get error LU1825 on my desktop running SAV 10.1 a computer that has SAV 9.0 got the defs fine]]> http://www.dslreports.com/forum/remark,19494936 Fri, 23 Nov 2007 09:55:38 EDT Re: More NAV Live Update Oddities http://www.dslreports.com/forum/remark,19494870 anon : :( I am having this same issue. I am running NAV 2007 and this error just started occurring. I have tried their remedy and no luck resolving this issue.

Stumped in Houston!
]]> http://www.dslreports.com/forum/remark,19494870 Fri, 23 Nov 2007 09:38:05 EDT Re: More NAV Live Update Oddities http://www.dslreports.com/forum/remark,19494811 Owlbet :
said by mrsplants See Profile :

My desktop pc just ran it auto SAV 10.1 and it di dthe same thing it didn't update the date to 11/22 on the satus page. I'll wait and see what the todays defs do
For a few of us, using the Intelligent Updater has worked. You are probably wise in waiting. For all we know, those of us that used Intelligent Updater may have unknowingly added insult to injury.
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Alaska Aces 2007-2008 record as of this post: 10-3-1]]> http://www.dslreports.com/forum/remark,19494811 Fri, 23 Nov 2007 09:21:34 EDT Re: More NAV Live Update Oddities http://www.dslreports.com/forum/remark,19494796 mrsplants : My desktop pc just ran it auto SAV 10.1 and it di dthe same thing it didn't update the date to 11/22 on the satus page. I'll wait and see what the todays defs do]]> http://www.dslreports.com/forum/remark,19494796 Fri, 23 Nov 2007 09:18:49 EDT Re: More NAV Live Update Oddities http://www.dslreports.com/forum/remark,19494788 Owlbet : I've brought this thread to the attention of those that can help.

All we can do is be patient. :)
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Alaska Aces 2007-2008 record as of this post: 10-3-1]]> http://www.dslreports.com/forum/remark,19494788 Fri, 23 Nov 2007 09:17:23 EDT Re: More NAV Live Update Oddities http://www.dslreports.com/forum/remark,19494774 Steely : I had all kinds of problems late last night getting LU to download and install new definitions for SAV 10. I finally circumvented the issue by using the Intelligent Updater files.]]> http://www.dslreports.com/forum/remark,19494774 Fri, 23 Nov 2007 09:12:47 EDT Re: More NAV Live Update Oddities http://www.dslreports.com/forum/remark,19494695 Allnew : FYI. My date did change so perhaps its just one of those things ;)
Most important , all is okay now :)
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The two most common elements in the universe are hydrogen and stupidity.
Harlan Ellison (1934 - )]]> http://www.dslreports.com/forum/remark,19494695 Fri, 23 Nov 2007 08:54:18 EDT Re: More NAV Live Update Oddities http://www.dslreports.com/forum/remark,19494559 mrsplants : I have SAV running on my laptop it downloaded and installed the virus defs but never changed the date.. I also tried rerunning it and it did the same thing. so maybe there is a prob with yesterdays defs I'll try the 11/23 ones]]> http://www.dslreports.com/forum/remark,19494559 Fri, 23 Nov 2007 07:54:00 EDT Re: More NAV Live Update Oddities http://www.dslreports.com/forum/remark,19494486 Allnew : Exactly the same here on a new Vista comp with NIS preinstalled on it.
Mine error appeared just after there was a Norton Confidential update but using IU did the trick here as well.
Thanks Owlbet.
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The two most common elements in the universe are hydrogen and stupidity.
Harlan Ellison (1934 - )]]> http://www.dslreports.com/forum/remark,19494486 Fri, 23 Nov 2007 06:52:40 EDT More NAV Live Update Oddities http://www.dslreports.com/forum/remark,19494436 Owlbet : Several hours ago, I ran a temp file cleaner on one of my computers. I was amazed that it had 328 MB of temp files. Even more amazing was the fact that all the files belonged to Symantec and/or Norton and they seemed to be definitions.

Normally, I let NAV auto-update. However, I do check up on it every now and then to make sure I show the current definitions. After clearing 328 MB of Norton temp files, I check for dates on this and other computers. All of them show the latest definitions as of 11/21/2007. I run Live Update on all computers running either NAV 2006 or NAV 2007. The computers running NAV 2006 appear to download and install the definitions for 11/22/2007 but that date is not reflected within the program. It shows definitions as of 11/21/2007 and Live Update does not error out.

When I run Live Update on my computers running NAV 2007, I get errors as shown in the attached screenshot. Details from Symantec regarding error LU1846 is here. Following the instructions from the Symantec Knowledge Base article does not prove to resolve the problem.

I decided to update via the Intelligent Updater and it seems to have cleared up the issue for me at least. All computers now show the current date of 11/22/2007.

Has anyone else seen this problem?


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Alaska Aces 2007-2008 record as of this post: 10-3-1
]]> http://www.dslreports.com/forum/remark,19494436 Fri, 23 Nov 2007 05:44:19 EDT