mindfrost82
join:2003-04-19
Cortland, IL
| reply to fiberguy
Re: Aint that a fact
I'm not sure about Nextel (before the merger), but I did business support for Sprint before the merger, and in all reality, it wasn't any different than the normal CSRs. We were treated the same, we handled many of the same calls (overflow from regular customer service), and people still had to get transferred.
I know people hate the transfers, and I think it has gotten worse, but that's part of the CSR job. They don't know EVERYTHING, so they have to transfer you to a department that should be able to help you. If you have a weird problem, then just forget it. I called in the other day because the local cell site is having issues with channel 375. I've been calling in over the past 2 weeks (since the problem started) and people will tell me things, but I'm never sure if it will get fixed. On Saturday I finally called in (for 2 hours), and was transferred about 4 times, but I THINK I finally got someone to help...atleast they seemed to know what they're talking about. |
