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Forums » comments on review of Verizon FIOS » Verizon's spam-blocking policy is insane--and unresponsive
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mushpuppy

join:2007-11-26

Verizon's spam-blocking policy is insane--and unresponsive

I am a Verizon FIOS user. I also use Digiportal's Choicemail filter. Whenever I am away from home for more than a couple of days, when I return and first check my email, Choicemail's challenge messages get my outgoing smtp service blocked because Verizon flags me as a spammer. This has happened twice--11/18 and 11/26 (today). I have called several times to Verizon. Each time the person who answers the phone refuses to forward me to a 2nd-tier person. Further, each time the person who answers says there is nothing that can be done about this.

FYI I am forced to use Verizon's smtp server because I use FIOS and Verizon won't let me use the smtp server of the company that provides my pop service.

This is an example of Verizon killing a great product for an idiotic reason. I'm trying to fight spam too! But according to Verizon I either must allow myself to be flooded with spam--or switch back to cable.


birdfeedr
Premium,MVM
join:2001-08-11
Warwick, RI
·Verizon FIOS

said by mushpuppy See Profile :

Choicemail's challenge messages get my outgoing smtp service blocked because Verizon flags me as a spammer. This has happened twice--11/18 and 11/26 (today).

FYI I am forced to use Verizon's smtp server because I use FIOS and Verizon won't let me use the smtp server of the company that provides my pop service.
FIOS support says 500 outgoing messages in an hour is their threshhold to flag as possible spammer. If Choicemail is sending out that many challenges, I can understand why they would block your outgoing mail.

Verizon does allow you to use a third party smtp service. I have a domain which includes email, and use the pop and smtp service provided by my host without problem. I think (I may be wrong) Verizon's smtp will only pass messages with a verizon.net domain in the From address.

Your problem may stem from trying to manage accounts from multiple domains through one smtp server.

I'm not familiar with Choicemail. I use a system that filters by multiple conditions, the last being a Bayesian filter. Since I generally do not expect to receive legitimate messages from China, country blocking is one of my filters. It cuts down on the number messages that I verify manually.
Forums » comments on review of Verizon FIOS


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