anon983
@bell.ca | reply to mr weather
Re: Is there something wrong with the Bell Outgoing Mail Server?
Don't tell DKS though. He's liable to go postal. 
I can hardly wait! |
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Tank252ca
join:2005-04-23
London, ON
| reply to mtx
I had something strange happen with the e-mail upgrade. My primary e-mail address still works fine as always, but my wife's e-mail (secondary e-mail on the same account) stopped working a couple of days ago. The notification about the upgrade came to my address a day later, so I logged into Sympatico Mail using her address and was forced to change her password. I was then able to login and see her e-mail via the web.
Thunderbird still failed to work, so what I had to do was on Server Settings change Server Name to pophm.sympatico.ca, change her User Name to [name]@sympatico.ca and click on the SSL button (which changed the port to 995). For the Outgoing Server (SMTP) settings, I clicked on Edit and changed the Server Name to smtphm.sympatico.ca, changed the User Name again to [name]@sympatico.ca and clicked on the TLS button (otherwise I received a ...TLS error messgage if set to No).
Both when receiving and sending e-mail for the first time I had to enter the new password created on Sympatico Mail, but you just have to check the Remember this password box to hide it permanently.
Well, that's how to set things up in Thunderbird, but oddly enough my primary e-mail account still works with the original settings. I guess it's only a matter of time before they kill that as well, but they really should have sent the upgrade notification beforehand instead of driving me crazy for two nights. |
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Deadpool
Go Sens Go
Premium,VIP
join:2001-03-29
Canada | The notification was sent (at least) 30 days before it took place.
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Sens up 3-1 vs Leafs...GO SENS GO  |
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theninjasqua
join:2007-09-26
Oakville, ON | It sounds like from a lot of people that no one is getting that upgrade email. And if they do, its a little late.
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-theninjasquad |
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mtx
join:2006-01-30
Scarborough, ON
| reply to NoName186
said by NoName186  :By Jan 1st 2008 everyone will be migrated to the new server, they are suppose to send out emails informing people of the new settings, but not everyone gets the email. new server settings; incoming server: pophm.sympatico.ca outgoing: smtphm.sympatico.ca username = email passwd = separate from b1 passwd use ssl for imcoming/outgoing you can save yourself alot of hassle and upgrade yourself instead of waiting for bell » upgradecentre.sympatico.ca/ Thanks that worked.
Never knew username had to be email, thought it was still on b1. |
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mtx
join:2006-01-30
Scarborough, ON
| Another question:
My email works fine in Outlook 2007, but incoming does not work via Sympatico Mail / Hotmail. Does anyone know why? Is it because I can only download incoming email off the server once so once I download it from Outlook I can't download it again in Hotmail? |
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Tank252ca
join:2005-04-23
London, ON
| reply to Deadpool
said by Deadpool :The notification was sent (at least) 30 days before it took place. LOL... Yeah, I just checked my e-mail archives and the notice was from April 14, 2007! Does Bell honestly expect people to remember an e-mail from 7 months ago?
Regardless of what Bell's intentions were, there was no reasonable notice prior to loosing access to my wife's e-mail (30 days would have been nice). All I received was the advanced notice back in April that Bell was upgrading their e-mail service. Also, there are not any instructions on how to change Thunderbird for the new mail servers. How hard can it be to add that to a web page? I managed ok because I'm in IT for a living, but the average customer could end up totally lost if handled in the same manner. |
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Deadpool
Go Sens Go
Premium,VIP
join:2001-03-29
Canada
 ·Bell Sympatico
| The average customer doesn't use Thunderbird and Thunderbird isn't supported by the Sympatico Helpdesk. If they were to create a page with instructions, that would imply they DO support it and people will call them if for some reason it doesn't work (or they failed to follow the instructions on the page).
As for your wife's email, others here had the same problem, which has since been corrected. However, the fix couldn't be applied to accounts that had already been migrated. Sorry.
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Sens up 3-1 vs Leafs...GO SENS GO |
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Tank252ca
join:2005-04-23
London, ON
| reply to mtx
said by mtx :My email works fine in Outlook 2007, but incoming does not work via Sympatico Mail / Hotmail. Does anyone know why? Is it because I can only download incoming email off the server once so once I download it from Outlook I can't download it again in Hotmail? That's correct. Most e-mail software is setup to delete the e-mail off of the server after it has been retrieved. There is an option in Outlook to leave the e-mail on the server. Most people don't want to have to manually delete e-mail off the server, so the way you have it set now is the most common way.
What I do at work is have the e-mail software set to leave e-mail on the server for my home e-mail address, but at home have it set to delete the e-mail from the server once retrieved. That way I can check my e-mail at the office, but then later archive at home so it all stays on one machine. If you want to be able to look at e-mails on your home system from elsewhere you can try some remote access software. You could also set Outlook to not delete e-mail from the server, since Bell now gives people 20GBs, but that means you'll have to login to your e-mail via the web to delete and manage your e-mails. You'll need to move them into folders as Outlook will continually download the same e-mails over again as long as they're in the inbox. You can also stop using Outlook and just view all e-mail via the web, which gives you access from any computer, with the trade off being that it's slower. |
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Tank252ca
join:2005-04-23
London, ON
| reply to Deadpool
Thanks for replying Deadpool. I just checked and my primary account has been upgraded now as well. At least I know what to do this time. Would be nice if Bell would support Mozilla products though. Too many zero day flaws in MS software for my liking. |
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