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Customer support quality is inconsisten and inefficient »
« Merger = Good, Right?  
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mindfrost82

join:2003-04-19
Cortland, IL

reply to fiberguy
Re: Aint that a fact

For the past 2 weeks one of my phones was having issues with dropped calls. On Saturday I actually got someone in "Advanced Tech Support" that seemed to know what they were doing.

I, of course, had to diagnose a lot of the problem. I figured out it affected any phone using channel 375. My phone was on channel 350 and it worked great in the same locations.

The tech said an engineer should be out in 24-36 hours to fix the problem.

Last night the problem *appears* to be fixed. I will be doing more testing today though.
Forums » Sprint and Nextel Never Really MergedCustomer support quality is inconsisten and inefficient »
« Merger = Good, Right?  


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