LBDSL
Lightning Bolt
VIP
join:2002-01-07
Auburn Hills, MI
edit:
November 27th, @11:48AM
| wow, I'm very surprised to read all this
Brad,
First I must say, I'm shocked at some of your comments.
1) You have NEVER spoken to me about any billing issues. looking at your account, I do see you have spoken to our billing department, however not me personally, so I would appreciate you being honest about your interaction with our company. In fact the last time we spoke, was a VM I left for you, about getting you a sooner tech dispatch, which I left you on Sat.
2), I also never stated the issue wasn't the modem, what I did ask, was we perform a few test, to rule out other issues, which we did, in about 5 minutes, and aggreed the modem was not functioning correctly. with a dry line product, a tech visit is always performed, verses shipping equipment, this is the standard process.
3) how, and when did you cancel under the 21 day satisfaction clause, because I see no record of it with us, in fact we still have a Tech visit scheduled today to take care of your modem issue.
4) your account has a bridge, not a router, The Bridge, will pass along the Public IP address you are assigned when you connect via PPPoE. If you are expecting a bridge to hand out multple LAN IP's via DHCP, then you have been mis-informed. You are probably thinking of a router.
5) You are right you have spoken to me on the phone many times of the day. I am in the office 7 days a week on average 16 hours a day. I do this for many reasons, the main one, because I'm here for our users, and as the owner want to know what our users are dealing with. However I assure you, we have many people working here, a National ISP can not be run by a single person, TRUST ME!
6) I'm sorry you are not happy with our service, to properly cancel your service, please follow the step outlined in the Terms of service, posting a notice on a 3rd party web site, will NOT close your account.
In closing, I'm sorry you are unhappy with our service, and what appears to be a company as a whole. Contacting myself to discuss your concerns before posting this review, may have been able to resolve some things, however you are free to cancel under the 21 day satisfaction period we give all our ADSL users. We would much rather have you happy with another ISP, then unhappy and locked into a contract with us.
Brent
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Lightning Bolt Technologies |
