LBDSL
Lightning Bolt
VIP
join:2002-01-07
Auburn Hills, MI
| reply to bradleyjay
Re: I told "Heather" that I wanted to cancel
Sir,
I do now see your request to disconnect service, which needed to be sent to the support team, which you have now done. To address a few of your recent concerns. If you planned to upgrade to a business package, right away, it would have been better to order that from the beginning. we could have certainly upgraded your service, but it would have cost you more to upgrade, verses starting with a SOHO option to begin with. Business/SOHO service has higher rebates on the installation, you would have gotten a router, verses a bridge, which you would need to upgrade if you moved from a residential to a SOHO package, and you would have had an SLA, and would have received a credit for any extended outage per the SLA.
As far as your service being non usable. I see a lot of PPPoE authentications, and a lot of use on your line, so it must have been usable to some extant.
We also spoke on the phone when you had a question about your PPPoE username, and password, and while on the phone I verified with you that you could access the web, and surf. So at that point it was "verified".
Again, I'm sorry we are not the right ISP for you.
Brent
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Lightning Bolt Technologies |
