http://www.dslreports.com/forum/r19518487 en Fri, 05 Dec 2008 06:58:34 EDT Fri, 05 Dec 2008 06:58:34 EDT http://www.dslreports.com/forum/remark,19518487 LBDSL : Sir,

I do now see your request to disconnect service, which needed to be sent to the support team, which you have now done. To address a few of your recent concerns. If you planned to upgrade to a business package, right away, it would have been better to order that from the beginning. we could have certainly upgraded your service, but it would have cost you more to upgrade, verses starting with a SOHO option to begin with. Business/SOHO service has higher rebates on the installation, you would have gotten a router, verses a bridge, which you would need to upgrade if you moved from a residential to a SOHO package, and you would have had an SLA, and would have received a credit for any extended outage per the SLA.

As far as your service being non usable. I see a lot of PPPoE authentications, and a lot of use on your line, so it must have been usable to some extant.

We also spoke on the phone when you had a question about your PPPoE username, and password, and while on the phone I verified with you that you could access the web, and surf. So at that point it was "verified".

Again, I'm sorry we are not the right ISP for you.

Brent
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Lightning Bolt Technologies]]> http://www.dslreports.com/forum/remark,19518487 Tue, 27 Nov 2007 13:43:57 EDT http://www.dslreports.com/forum/remark,19517804 bradleyjay : In order to cancel, I replied to the last email I received from "Heather".

I asked "Heather" to be understanding in the regard that the service is basically unsuable and that I should not be billed for a service that I have been unable to use to date.

Heather was unwilling to budge or offer any consolation, credit or otherwise accept any responsibility for my unusable service.

I then replied to Heather that I wished to cancel my service, and that i would not be waiting around for the smelly Covad tech for a third time. If this is not acceptable notice of my intent to cancel, then I will seek other means to do so.

The bottom line is that the service has been unusable since it was "activated", and I'm not going to pay for a service that I can't use.

I was certainly willing to pay for the service from the date that the installation is verified to be working, but not sooner. And sorry, but having the smelly Covad tech test the connection with his own modem and his own PPPOE info doesn't count.

It seems to be yet another case of your company being unwilling to budge from its "written-in-stone" policies, and it's costing you customers. But hey, if that $12.50 credit that I asked for is more valuable than my $49.95 a month for the next year (or the $64.95 SOHO that I planning to upgrade to) then I guess you're doing pretty well.]]> http://www.dslreports.com/forum/remark,19517804 Tue, 27 Nov 2007 11:51:08 EDT