 JTRockvilleData HoPremium,MVM
join:2002-01-28
Rockville, MD
 ·Verizon FiOS
| They didn't acknowledge it when I called >:( 1st time I called, they told me to call the FCC. I explained that the FCC didn't put the charges on my bill, so they transfered me to oblivion.
2nd time I called, they hung up on me.
I've been meaning to go to the local Sprint store, but it slipped down on my priority list. Maybe I'll go tonight. |
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 huntml
join:2002-01-23
Mullica Hill, NJ | Go to the sprint website, log in, and send a complaint via eCare. I've found that eCare is a *much* better way to deal with Sprint CC than via *2 for anything administrative/billing-related.
Or, if you prefer, go to sprintusers.com and search around the find the Executive Services number. That group is specifically charged with fixing problems like this, and has been reported as being very helpful. |
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JTRockvilleData HoPremium,MVM
join:2002-01-28
Rockville, MD Reviews:
·Verizon FiOS
| Thanks for the tip. 
I'm going to try the store tonight. I've had very good luck there. I've only been there twice - once when I signed up, and then once when I screwed up paying the bill and had to get it resolved (my bad, not Sprint's). The manager is great, and he even remembered me on my 2nd visit! How often does that happen? I was impressed.
But if that doesn't work, I'll try eCare next, then Executive Services. |
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approval from:
JTRockville 
| reply to JTRockville
said by JTRockville:1st time I called, they told me to call the FCC. I explained that the FCC didn't put the charges on my bill, so they transfered me to oblivion. 2nd time I called, they hung up on me. I've been meaning to go to the local Sprint store, but it slipped down on my priority list. Maybe I'll go tonight. Here's a hint. Do file a complaint with the FCC. Telco's hate this. I've done it and it works. It might take a moment of your time to fill out a form but they (the fcc) love to go after billing errors. Telco's get fined for billing errors. If you REALLY feel you have a problem and Sprint will not/or cannot resolve it, got to the FCC. Going to the store may only piss you off more. It does me. |
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JTRockvilleData HoPremium,MVM
join:2002-01-28
Rockville, MD Reviews:
·Verizon FiOS
| Usually I get great service at the store. At least I did until last night. The manager wasn't there. The employees seemed irritated that a customer approached one of them. They told me they don't resolve billing issues (even though the manager resolved an issue for me last time I went in).
So I followed huntml 's advice and sent a note to ecare. I'll probably take your advice as well and file a complaint with the FCC, though I may give Sprint a day or two and see if they resolve it. |
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