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| reply to jgkolt
Re: nothing new, normal business with Sprint Because they ALL nickel and dime you to death. And for what it's worth, any time I've had a billing issue with Sprint, it got fixed.
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Charter 5M | Windows XP MCE SP2 | Mobile AMD Athlon 64 4000+ | 1.5GB RAM | ATI Mobile Radeon X600 128MB | 120GB HDD | |
| said by CMoore2004:Because they ALL nickel and dime you to death. And for what it's worth, any time I've had a billing issue with Sprint, it got fixed. And they are not the only ones who fat finger your accounts. Today, went to Kmart to get some meds. PT comes over and says "for some reason, your flagged as not having insurance anymore". Say what? Retired military. I have TRICARE. It never expires unless I die. I had to "confirm" with "express scripts" i didn't have "other" insurance and that I was still "retired". The PT laughed because the rest of my family is still listed as "approved". So.. the moral of the story is this.. You can be plowing along just fine for years then one day.. BAM.. you end up spending hours, days and weeks trying to "fix" someones screwup. Some are worse then others. People just need to take a step back and not enter into the bitch fest with the CSR. No, I'm not a CSR, my wife is for Toys-r-us and some of the BS she has to listen too.. unless you people ever been there, remember, your not the only person they have spoke with that day and you will get a lot more done if you chill out, explain the problem (even if you have to do it 3 or 4 times because I've been there, done that (cable, phone (wireline and VoIP. and yes, cell too), and you get much more done if you just do it in a non-threatening manner. I went to the FCC once on Sprint for a billing issue because they tagged my account and shut both phones off. Took me 4 hrs and 2 supervisors to get it fixed, but it got fixed and I even got a new phone out of it. So.. word to the wise. Calling up expecting a fight is going to get you just that. A fight. No solution but just more stress.. Have a happy holiday all.  | |
| oh.. and one more thing. Sprint pays a company to write the billing software. It's not perfect and I've always bitched about slow credits but fast charges. I just recently had to call and remind them that I had sent a phone back in that I didn't want (within the 30 days). I seen the warehouse in Louisville got the phone on X day, takes them 5 days to "log it in" and no credit issued yet. So, the lady took off the charges and even took off the charges for 1 ring tone and 1 call tone for the month.  And I didn't even have to threaten to drive down there and kick her ass to get it fixed.  | |
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