said by JTRockville:1st time I called, they told me to call the FCC. I explained that the FCC didn't put the charges on my bill, so they transfered me to oblivion.
2nd time I called, they hung up on me.
I've been meaning to go to the local Sprint store, but it slipped down on my priority list. Maybe I'll go tonight.
Here's a hint. Do file a complaint with the FCC. Telco's hate this. I've done it and it works. It might take a moment of your time to fill out a form but they (the fcc) love to go after billing errors. Telco's get fined for billing errors. If you REALLY feel you have a problem and Sprint will not/or cannot resolve it, got to the FCC. Going to the store may only piss you off more. It does me.