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tc1uscg1

@wideopenwest.com

approval from:
JTRockville See Profile

reply to JTRockville

Re: They didn't acknowledge it when I called >:(

said by JTRockville:

1st time I called, they told me to call the FCC. I explained that the FCC didn't put the charges on my bill, so they transfered me to oblivion.

2nd time I called, they hung up on me.

I've been meaning to go to the local Sprint store, but it slipped down on my priority list. Maybe I'll go tonight.
Here's a hint. Do file a complaint with the FCC. Telco's hate this. I've done it and it works. It might take a moment of your time to fill out a form but they (the fcc) love to go after billing errors. Telco's get fined for billing errors. If you REALLY feel you have a problem and Sprint will not/or cannot resolve it, got to the FCC. Going to the store may only piss you off more. It does me.


JTRockville
Data Ho
Premium,MVM
join:2002-01-28
Rockville, MD
Reviews:
·Verizon FiOS

Usually I get great service at the store. At least I did until last night. The manager wasn't there. The employees seemed irritated that a customer approached one of them. They told me they don't resolve billing issues (even though the manager resolved an issue for me last time I went in).

So I followed huntml See Profile's advice and sent a note to ecare. I'll probably take your advice as well and file a complaint with the FCC, though I may give Sprint a day or two and see if they resolve it.


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