| lead plaintiff I'm the lead plaintiff on the case (referenced in the NBC 7/39 story - video is available as well) --
I complained about these fees in a different forum awhile back and several others said they were charged these fees as well.
To clear up some misconceptions:
1. It is not legal to collect government MANDATED cell phone fees for wireless data cards. If the FCC doesn't require it, you cannot collect it.
2. Fees that Sprint (or Verizon or T-Mobile, etc) want to charge their customers to reimburse the company for certain expenses must be disclosed AT THE TIME OF THE CONTRACT.
3. Fees that were collected in error must be returned to the customer - not doing so is "unlawful enrichment."
4. Some argue that because it only takes 20 minutes on hold and several minutes to explain to a customer service rep that text message charges on my bill are in error because I have a data card means I should cut Sprint a break each time they do that must not consider their time valuable. Additionally, this is again, "unlawful enrichment" as they are charging me for a service I did not receive.
5. Sprint specifically said they cannot block my data card from text messaging (which would prevent future charges), so they can continue to charge me for this service I did not receive ad infinitum. And if I wanted to break my contract, they'd charge me a termination fee.
Does all this sound fair? Should more than 1 million data card subscribers be subject to this treatment?
I think not. |
