Topic 'Re: DSL Down completely' in forum 'AT&T Southeast' - dslreports.com http://www.dslreports.com/forum/Re-DSL-Down-completely-19556693 en Sat, 11 Feb 2012 16:49:44 EDT Sat, 11 Feb 2012 16:49:44 EDT Re: Don't reset Westell - erases password and resets to gateway http://www.dslreports.com/forum/Re-Dont-reset-Westell-erases-password-and-resets-to-gateway-19575821 http://www.dslreports.com/forum/Re-Dont-reset-Westell-erases-password-and-resets-to-gateway-19575821 Thu, 06 Dec 2007 15:53:14 EDT Re: Don't reset Westell - erases password and resets to gateway http://www.dslreports.com/forum/Re-Dont-reset-Westell-erases-password-and-resets-to-gateway-19575586
Got a model number of the westell by chance? ]]> http://www.dslreports.com/forum/Re-Dont-reset-Westell-erases-password-and-resets-to-gateway-19575586 Thu, 06 Dec 2007 15:15:12 EDT Re: DSL Down completely http://www.dslreports.com/forum/Re-DSL-Down-completely-19575428 So, today I am thinking I am going to change the DNS back and when I access the settings, found that it has already been changed to provider defaults??!! How did that happen?
I am going to manually switch them back to Opendns to see what happens.
Did changing DNS in the modem mess with our wireless router and access point?]]> http://www.dslreports.com/forum/Re-DSL-Down-completely-19575428 Thu, 06 Dec 2007 14:51:33 EDT Re: Don't reset Westell - erases password and resets to gateway http://www.dslreports.com/forum/Re-Dont-reset-Westell-erases-password-and-resets-to-gateway-19573412
Guess that could be my problem. I hit the reset on my modem (of course that was before I had access to any forum let alone any tech support).

I still don't have access and my internet light is solid red. So from what I gather, I need to type in 192.168.1.254 to get to the westell page, then type in my login information, change to bridge mode for my linksys then I should be set?]]> http://www.dslreports.com/forum/Re-Dont-reset-Westell-erases-password-and-resets-to-gateway-19573412 Thu, 06 Dec 2007 08:52:49 EDT Re: DSL Down completely http://www.dslreports.com/forum/Re-DSL-Down-completely-19573336
I still don't have access and my internet light is solid red. So from what I gather, I need to type in 192.168.1.254 to get to the westell page, then type in my login information, change to bridge mode for my linksys then I should be set?]]> http://www.dslreports.com/forum/Re-DSL-Down-completely-19573336 Thu, 06 Dec 2007 08:35:14 EDT Re: DSL Down completely http://www.dslreports.com/forum/Re-DSL-Down-completely-19573045
Where do I send the 12 pack of coke?

be the remedy]]> http://www.dslreports.com/forum/Re-DSL-Down-completely-19573045 Thu, 06 Dec 2007 06:01:40 EDT Re: Don't reset Westell - erases password and resets to gateway http://www.dslreports.com/forum/Re-Dont-reset-Westell-erases-password-and-resets-to-gateway-19570542 said by Santa_NorthPole :

Almost. The Westel will can only be accessed when it's not in Bridge Mode.

Close. But good try.
Since we're picking at nits here, if one has set the nic to an ip of 192.168.1.x and a gateway of 192.168.1.254, then it's pretty easy to access it.

Not that very many people have that setup, most folks use DHCP.

Having said that, I'll give my unqualified endorsement to the advice of not mucking around with the reset button if you don't know what you're doing :)]]> http://www.dslreports.com/forum/Re-Dont-reset-Westell-erases-password-and-resets-to-gateway-19570542 Wed, 05 Dec 2007 19:48:46 EDT Re: Pizza and a Coke http://www.dslreports.com/forum/Re-Pizza-and-a-Coke-19569361 http://www.dslreports.com/forum/Re-Pizza-and-a-Coke-19569361 Wed, 05 Dec 2007 19:06:04 EDT Pizza and a Coke http://www.dslreports.com/forum/Pizza-and-a-Coke-19569331
How many people owe the neighborhood GeekGuy a pizza and 12-pack of cokes?

Common. Come clean.]]> http://www.dslreports.com/forum/Pizza-and-a-Coke-19569331 Wed, 05 Dec 2007 16:39:13 EDT Re: Don't reset Westell - erases password and resets to gateway http://www.dslreports.com/forum/Re-Dont-reset-Westell-erases-password-and-resets-to-gateway-19569235 said by Santa_NorthPole :

Almost. The Westel will can only be accessed when it's not in Bridge Mode.
Another good point as well, something I didn't even think of. But then again I don't get much exposure to westell modems.
--
If you have a topic in the direct forum please reply to it or a post of mine, I get a notification when you do this.
Koetting Ford, Granite City, illinois... YOU'RE FIRED!!
]]> http://www.dslreports.com/forum/Re-Dont-reset-Westell-erases-password-and-resets-to-gateway-19569235 Wed, 05 Dec 2007 16:24:09 EDT Working again http://www.dslreports.com/forum/Working-again-19568916
Working here. Just a few power cycles.

Good way to reconnect with the family and meet your neighbors. It's like losing power for few hours. "Hey, I have a new neighbor. You move in WHEN??"]]> http://www.dslreports.com/forum/Working-again-19568916 Wed, 05 Dec 2007 15:29:21 EDT Re: DSL Down completely http://www.dslreports.com/forum/Re-DSL-Down-completely-19568873
Now we just need rain.]]> http://www.dslreports.com/forum/Re-DSL-Down-completely-19568873 Wed, 05 Dec 2007 15:24:02 EDT Re: Don't reset Westell - erases password and resets to gateway http://www.dslreports.com/forum/Re-Dont-reset-Westell-erases-password-and-resets-to-gateway-19568805
Close. But good try.]]> http://www.dslreports.com/forum/Re-Dont-reset-Westell-erases-password-and-resets-to-gateway-19568805 Wed, 05 Dec 2007 15:14:06 EDT Re: Don't reset Westell - erases password and resets to gateway http://www.dslreports.com/forum/Re-Dont-reset-Westell-erases-password-and-resets-to-gateway-19568801 said by Bham :

Word to the wise.

Resetting your Westell, when used in bridge mode, wipes out your user ID, password, and resets the Westell modem to a gateway. Actually, it resets all of the factory settings regardless.

If you using a Linksys or other router as your gateway and access point, you will need to change the Westell back to bridged mode. Again this assumes you hit the reset button on the back of the Westell.

Don't hit reset unless you know what your doing. If you just feel the need to tinker, print or copy down every screen of information on the Westel (90.168.1.254) before hitting reset. This address will work only if the Westel was reset via the button and is not in Gateway mode.

---
Another safe idea is to have the Linksys set have the router and DHCP turned off. Then set the Westel as the gateway and DHCP server. This way both devices can be accessed from the local network. Linksys (192.168.1.1) and Westel (192.168.1.254)

If the tech at Tech support asks you to hook to the modem directly, there is nothing to change on the Westell.

Hope this helps.
I agree with this, another thing you might also consider is changing the linksys to a different base address say a 10.x.x.x (old efficient) or a 172.x.x.x (old 2wire).

Just change your base address for the linksys to 10.0.0.1 or 172.16.0.1 and that would probably help the browser confusion 2 fold.

I actually did that 192.168.1.1 and had a device that passed a 192.168.1.x address, and lemme tell you. Your computer will just sit and spin depending on how it's set up.
--
If you have a topic in the direct forum please reply to it or a post of mine, I get a notification when you do this.
Koetting Ford, Granite City, illinois... YOU'RE FIRED!!
]]> http://www.dslreports.com/forum/Re-Dont-reset-Westell-erases-password-and-resets-to-gateway-19568801 Wed, 05 Dec 2007 15:13:08 EDT Don't reset Westell - erases password and resets to gateway http://www.dslreports.com/forum/Dont-reset-Westell-erases-password-and-resets-to-gateway-19568743
Resetting your Westell, when used in bridge mode, wipes out your user ID, password, and resets the Westell modem to a gateway. Actually, it resets all of the factory settings regardless.

If you using a Linksys or other router as your gateway and access point, you will need to change the Westell back to bridged mode. Again this assumes you hit the reset button on the back of the Westell.

Don't hit reset unless you know what your doing. If you just feel the need to tinker, print or copy down every screen of information on the Westel (90.168.1.254) before hitting reset. This address will work only if the Westel was reset via the button and is not in Gateway mode.

---
Another safe idea is to have the Linksys set have the router and DHCP turned off. Then set the Westel as the gateway and DHCP server. This way both devices can be accessed from the local network. Linksys (192.168.1.1) and Westel (192.168.1.254)

If the tech at Tech support asks you to hook to the modem directly, there is nothing to change on the Westell.

Hope this helps.]]> http://www.dslreports.com/forum/Dont-reset-Westell-erases-password-and-resets-to-gateway-19568743 Wed, 05 Dec 2007 15:02:29 EDT Re: DSL Down completely http://www.dslreports.com/forum/Re-DSL-Down-completely-19567790
12/03 roughly 8:00 PM

Router had IP address starting with 72.x.x.x
Tried many different DNS servers.
From OpenDNS to my work's DNS servers (non-AT&T/BSFA)
Most webpages still would not load.
Some would start to load, then stall and timeout.
Disconnected/reconnected, got a 68.x.x.x IP
Still no luck.
Even ping to most IP addresses failed, some responded, most did not.

Powered off modem and router around 8:30 PM

12/03 roughly 10:20 PM
Powered everything on, pulled a 68.x.x.x IP.
I could surf the web fine with AT&T/BSFA DNS servers.

Disconnect/reconnect, pulled a 72.x.x.x IP
Could not access anything on the Internet.
Even changing DNS servers made no difference

Disconnect/reconnect, pulled a 68.x.x.x IP
Everything working fine again.

To add to which, a friend of mine during this time could not even establish a PPPoE connection.
Kept getting PPPoE authentication errors.
--
"When you set yourself on fire and aim for the sky, you hope to leave behind some sparks of heat and light ... Like a vapor trail." - Neil Peart 2002]]> http://www.dslreports.com/forum/Re-DSL-Down-completely-19567790 Wed, 05 Dec 2007 12:31:49 EDT Re: DSL Down completely http://www.dslreports.com/forum/Re-DSL-Down-completely-19567102
Im reading about OpenDNS....changing the numbers?

Good idea, or stay with this stragedy explain thus far?]]> http://www.dslreports.com/forum/Re-DSL-Down-completely-19567102 Wed, 05 Dec 2007 10:33:15 EDT Re: DSL Down completely http://www.dslreports.com/forum/Re-DSL-Down-completely-19566804
The internet light on my netopia is solid red and I've restarted several times.]]> http://www.dslreports.com/forum/Re-DSL-Down-completely-19566804 Wed, 05 Dec 2007 09:39:26 EDT Re: DSL Down completely http://www.dslreports.com/forum/Re-DSL-Down-completely-19566686 http://www.dslreports.com/forum/Re-DSL-Down-completely-19566686 Wed, 05 Dec 2007 09:09:34 EDT Re: DSL Down completely http://www.dslreports.com/forum/Re-DSL-Down-completely-19566557 http://www.dslreports.com/forum/Re-DSL-Down-completely-19566557 Wed, 05 Dec 2007 08:38:35 EDT Re: DSL Down completely http://www.dslreports.com/forum/Re-DSL-Down-completely-19566467
-jen]]> http://www.dslreports.com/forum/Re-DSL-Down-completely-19566467 Wed, 05 Dec 2007 08:09:06 EDT Re: DSL Down completely http://www.dslreports.com/forum/Re-DSL-Down-completely-19566248
Wasnt able to use my home puter yesterday, if I follow this instructions below, will this get me "back on"?

Curious, what is the: paste number for default gateway???

thanks goye

1. click on start
2. click on run
3. for xp type cmd
4. ipconfig on blinking cursor
5. get default gateway
paste number for default gateway on your address bar...this should get you to the modem page where you can enter you account username and password...save it and go...you should be connected....]]> http://www.dslreports.com/forum/Re-DSL-Down-completely-19566248 Wed, 05 Dec 2007 06:13:06 EDT Re: DSL Down completely http://www.dslreports.com/forum/Re-DSL-Down-completely-19566200
the dsl connection actually never went down....thats why after changing dns settings youre able to surf again...the things was none of their suits was able to post that switching to other dns servers will work while if you got through to their tech they were switching people to general dns servers....]]> http://www.dslreports.com/forum/Re-DSL-Down-completely-19566200 Wed, 05 Dec 2007 05:34:19 EDT Re: DSL Down completely http://www.dslreports.com/forum/Re-DSL-Down-completely-19566195
problem was of course connecting to them.....]]> http://www.dslreports.com/forum/Re-DSL-Down-completely-19566195 Wed, 05 Dec 2007 05:31:07 EDT Re: DSL Down completely http://www.dslreports.com/forum/Re-DSL-Down-completely-19566194 said by chong67:

I am a rookie in all this.

I use the OpenDNS server now and it seems to be working.

My own PC use static IP and so I use the openDNS IP also and now I have configure my router to use this openDNS IP.

But isnt using Bellsouth DNS better?

Does that mean it has to route further to OpenDNS?
-using BELLSOUTH DNS does not necessarily make it better...you can even use public DNS servers if you dont want to use OPEN DNS...]]> http://www.dslreports.com/forum/Re-DSL-Down-completely-19566194 Wed, 05 Dec 2007 05:28:30 EDT Re: DSL Down completely http://www.dslreports.com/forum/Re-DSL-Down-completely-19566189 http://www.dslreports.com/forum/Re-DSL-Down-completely-19566189 Wed, 05 Dec 2007 05:24:34 EDT Re: DSL Down completely http://www.dslreports.com/forum/Re-DSL-Down-completely-19566186
1. click on start
2. click on run
3. for xp type cmd
4. ipconfig on blinking cursor
5. get default gateway
paste number for default gateway on your address bar...this should get you to the modem page where you can enter you account username and password...save it and go...you should be connected....if not youll need to TS more.....

hope it helps... ]]> http://www.dslreports.com/forum/Re-DSL-Down-completely-19566186 Wed, 05 Dec 2007 05:17:46 EDT Re: DSL Down completely http://www.dslreports.com/forum/Re-DSL-Down-completely-19566185
1. click on start
2. click on run
3. for xp type cmd
4. ipconfig on blinking cursor
5. get default gateway
paste number for default gateway on your address bar...this should get you to the modem page where you can enter you account username and password...save it and go...you should be connected....

hope it helps... ]]> http://www.dslreports.com/forum/Re-DSL-Down-completely-19566185 Wed, 05 Dec 2007 05:16:49 EDT Re: DSL Down completely http://www.dslreports.com/forum/Re-DSL-Down-completely-19566181 http://www.dslreports.com/forum/Re-DSL-Down-completely-19566181 Wed, 05 Dec 2007 05:13:06 EDT Re: DSL Down completely http://www.dslreports.com/forum/Re-DSL-Down-completely-19565425 www.opendns.com/support/article/164

John Roberts
OpenDNS]]> http://www.dslreports.com/forum/Re-DSL-Down-completely-19565425 Tue, 04 Dec 2007 23:39:22 EDT Re: DSL Down completely http://www.dslreports.com/forum/Re-DSL-Down-completely-19565409 »www.opendns.com/support/article/130

With respect to privacy, I'd encourage you to read the OpenDNS privacy policy at »www.opendns.com/privacy/

From the blog post announcing our updates earlier this year to give you more control over your data. »blog.opendns.com/2007/07/23/priv···-update/
Without an account, data is kept for 2 business days. (An account is optional.) With a free OpenDNS account, your data is kept indefinitely, unless you choose to delete data and have us stop recording your data. You can set your stats collection preference in the new Dashboard. If you delete your account, your DNS data is removed.


In accounts, stats collection is OFF by default. You have to turn it on -- and many do, because it's really helpful to see. There's a detailed description of the available stats, if you want them. »www.opendns.com/features/statistics/

One last note: have you read your ISP's privacy policy? Some of them claim ownership of your data outright, and they have ALL your data, not only the domain requests.

John Roberts
OpenDNS]]> http://www.dslreports.com/forum/Re-DSL-Down-completely-19565409 Tue, 04 Dec 2007 23:35:04 EDT Re: DSL Down completely http://www.dslreports.com/forum/Re-DSL-Down-completely-19565370 http://www.dslreports.com/forum/Re-DSL-Down-completely-19565370 Tue, 04 Dec 2007 23:28:00 EDT Re: DSL Down completely http://www.dslreports.com/forum/Re-DSL-Down-completely-19565369 said by bathswife:

....I did speed tests with both the open dns that I changed to last night during the outage and then reverted back to the Bellsouth DNS and did a test. On open DNS my download was a little bit faster but the upload was a lot slower....
Remember, DNS servers do not impact throughput.
--
"Hoaxes use weaknesses in human behaviour to ensure they are replicated and distributed. In other words, hoaxes prey on the Human Operating System." --Stewart Kirkpatrick]]> http://www.dslreports.com/forum/Re-DSL-Down-completely-19565369 Tue, 04 Dec 2007 23:27:55 EDT Re: DSL Down completely http://www.dslreports.com/forum/Re-DSL-Down-completely-19565352 I did a trace route to us.logon.world of warcraft.com everything looks good in the first 7 hops 25-29 ms. once i hit hop 8 (tbr2.attga.ip.att.net) it jumps up to 74 ms and continues to climb for about 5 hops and then just starts timing out.
Any ideas?]]> http://www.dslreports.com/forum/Re-DSL-Down-completely-19565352 Tue, 04 Dec 2007 23:25:38 EDT Re: DSL Down completely http://www.dslreports.com/forum/Re-DSL-Down-completely-19565236 said by chong67:

Should I change back to BLS DNS?

Doesnt using other DNS make it go further and slower?

Using BLS DNS take the shorter trip.

No?
I'm not an expert at all but I did speed tests with both the open dns that I changed to last night during the outage and then reverted back to the Bellsouth DNS and did a test. On open DNS my download was a little bit faster but the upload was a lot slower. For now I've changed back to Bellsouth and am using Treewalk.

You could just experiment like I did and see what seems to be working best for you.
--
jbooksNOSPAM@bellsouth.net remove the "nospam" from the email to email me.m »www.johnsonsusedbooks.com]]> http://www.dslreports.com/forum/Re-DSL-Down-completely-19565236 Tue, 04 Dec 2007 23:04:27 EDT Re: DSL Down completely http://www.dslreports.com/forum/Re-DSL-Down-completely-19565217 http://www.dslreports.com/forum/Re-DSL-Down-completely-19565217 Tue, 04 Dec 2007 23:02:08 EDT Re: DSL Down completely http://www.dslreports.com/forum/Re-DSL-Down-completely-19564972 http://www.dslreports.com/forum/Re-DSL-Down-completely-19564972 Tue, 04 Dec 2007 22:23:40 EDT I have updates posted here http://www.dslreports.com/forum/I-have-updates-posted-here-19564635 DSL Down completely- UPDATE!]]> http://www.dslreports.com/forum/I-have-updates-posted-here-19564635 Tue, 04 Dec 2007 21:44:11 EDT Re: DSL Down completely http://www.dslreports.com/forum/Re-DSL-Down-completely-19564406 http://www.dslreports.com/forum/Re-DSL-Down-completely-19564406 Tue, 04 Dec 2007 21:14:01 EDT Re: DSL Down completely http://www.dslreports.com/forum/Re-DSL-Down-completely-19564330
Doesnt using other DNS make it go further and slower?

Using BLS DNS take the shorter trip.

No?]]> http://www.dslreports.com/forum/Re-DSL-Down-completely-19564330 Tue, 04 Dec 2007 21:03:18 EDT Re: DSL Down completely http://www.dslreports.com/forum/Re-DSL-Down-completely-19564273 http://www.dslreports.com/forum/Re-DSL-Down-completely-19564273 Tue, 04 Dec 2007 20:55:02 EDT Re: DSL Down completely http://www.dslreports.com/forum/Re-DSL-Down-completely-19563574 A single router caused the failure for all of the DNS pairs that they have users in the 9 state area configured for?

Yes, because if you notice that your nameservers are a long ways away from you, in an entirely different subnet. Who cares if they put a massive DNS server farm behind some monster load balancer and fancy Cisco router. If it's not a distributed design, with caching nameservers close to the edge, then a couple routers can create a major service interruption.

The only reason to build a DNS infratructure the way they have is "cost". It's more expensive to toss several hundred servers out onto their network and maintain them, but it's definitely more scalable. It wouldn't necessarily increase reliability because you have more equipment that can fail, but when equipment DOES fail (and it's not IF but WHEN) the number of affected users would be greatly reduced.

I don't know if their DNS architecture is a component of Shasta SSS or not. It sounded more like a provisioning system and I never saw any mention of DNS in the literature. if it is, perhaps they got stuck with it when they acquired Shasta.]]> http://www.dslreports.com/forum/Re-DSL-Down-completely-19563574 Tue, 04 Dec 2007 19:14:06 EDT Re: DSL Down completely http://www.dslreports.com/forum/Re-DSL-Down-completely-19563328
Now if only your employer would just give in and decide that FTTH is the way to go!
--
You know your life has gotten "DICEY" when it turns into an episode of LOST, like my ex wife, who I swear is one of "The Others". Cancer and other diseases kill fellow members here at DSLR! Easy: Join us in Teams Helix and Discovery to save the world!]]> http://www.dslreports.com/forum/Re-DSL-Down-completely-19563328 Tue, 04 Dec 2007 18:40:12 EDT Try this http://www.dslreports.com/forum/Try-this-19562962 said by BurningGod :

Multiple restarts. I've tried to call them numerous times as well, I get to the initial menu then gives me an error message (We are unable to transfer your call) when I try to call tech support
Question, how long did you leave it off for? also what type of modem is it?

I had heard one solution of possibly leaving the modem (and any routers attached) off for a minimum of 2 minutes to a max of 5 minutes to clear your PPPoE session off the router and you should be able to pull new after that.

I have not been able to get anyone to confirm that yet.
--
If you have a topic in the direct forum please reply to it or a post of mine, I get a notification when you do this.
Koetting Ford, Granite City, illinois... YOU'RE FIRED!!
]]> http://www.dslreports.com/forum/Try-this-19562962 Tue, 04 Dec 2007 17:35:10 EDT Re: DSL Down completely http://www.dslreports.com/forum/Re-DSL-Down-completely-19562512 said by FAQFixer:

Have you restarted your modem? The outage has been over for a while so you either have an old hung session or you have a different issue.
Multiple restarts. I've tried to call them numerous times as well, I get to the initial menu then gives me an error message (We are unable to transfer your call) when I try to call tech support]]> http://www.dslreports.com/forum/Re-DSL-Down-completely-19562512 Tue, 04 Dec 2007 16:14:58 EDT Re: DSL Still down @2:20 pm est. http://www.dslreports.com/forum/Re-DSL-Still-down-220-pm-est-19562073 At about 11PM I checked again, and the problem was resolved.]]> http://www.dslreports.com/forum/Re-DSL-Still-down-220-pm-est-19562073 Tue, 04 Dec 2007 15:03:10 EDT Re: DSL Down completely http://www.dslreports.com/forum/Re-DSL-Down-completely-19562014 http://www.dslreports.com/forum/Re-DSL-Down-completely-19562014 Tue, 04 Dec 2007 14:51:38 EDT Re: DSL Down completely http://www.dslreports.com/forum/Re-DSL-Down-completely-19561987 http://www.dslreports.com/forum/Re-DSL-Down-completely-19561987 Tue, 04 Dec 2007 14:47:04 EDT Re: DSL Still down @2:20 pm est. http://www.dslreports.com/forum/Re-DSL-Still-down-220-pm-est-19561860 2:20 est.]]> http://www.dslreports.com/forum/Re-DSL-Still-down-220-pm-est-19561860 Tue, 04 Dec 2007 14:22:59 EDT