freqz
join:2007-07-17
|  Beware: Joiphone
Received this email yesterday:
Dear Customer,
Please be advised that the manner and call pattern of your residential
account is in violation of our Terms Of Service. In order to prevent
service interruption you will need to change your account to business
account where you can use 2500 min/mo/line there after you will be
charged 2 cents per minute.
Sincerely
Joiphone Billing
--------------------
So I promptly looked at my call logs. 345 min. for this month. So I called tried to get to someone in billing ( Because that's where the email came from) Could only get to support. I explain to support about the message and they told me I need to speak to billing, that they (Support) cannot do anything. I asked to be transfered to billing, and they said the only way to talk to billing is through email. So I sent them a email and I also included my very first contact from them about their service where they wrote "We have a basic line that gives you 100 minutes of local and long distance calls and a REAL UNLIMITED line, that gives you as many calls all over US and Canada for Long Distance and Local Calls, Incomming and Outgoing calls.".... No response from billing.
This morning my wife tried to call me and got the message "This account is blocked" I called support and they said, they cannot help. "You must contact billing, But you cannot talk to them you must email them"
So long story short, Still no service, Still no response from billing. Contact my Credit Card company since I paid a full year under 1 month ago !!!!
I highly doubt complaining to their parent company will get anywhere, I will try anyway.
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CyberSultan
Premium
join:2006-07-20 | Ouch. Sorry to hear this. Hope you are able to get it resolved to your satisfaction. |
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freqz
join:2007-07-17
| reply to freqz
Well, I truly think the only way to resolve this is a refund. Who in their right mind would stay after a incident like this ? If they go by "Cut them off first, maybe answer their questions, Only AFTER We take their money, but not before giving them the full run-a-round, to frustrate them to no end" Business practice route, I want nothing more to do with them!
There are way to many other compaines out there that would be happy to gain another customer! |
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slow mo
join:2002-03-19
USA | reply to freqz
345 min. for the month and it's in violation??? I would call my credit card company and ask for a dispute. |
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freqz
join:2007-07-17
| reply to freqz
Exactly what I'm doing. Only bad part is my CC company is asking me to fax them all the details, and screen shots of their web site ( No big deal really ) But the only thing is, No phone line no fax machine. So I had to sign up for a online fax service. Oh well, At least I'll have internet faxing now for a year  ( yea, sign up for a year of that too ) I just hate monthly statements and charges. |
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mazilo
From Mazilo
Premium
join:2002-05-30
Lilburn, GA
1 edit | said by freqz  :..., No phone line no fax machine. So I had to sign up for a online fax service. Sorry to hear what had happened to you, especially the VoSP company claimed to provide an UNLIMITED long distant calls to you.
I your CC company has toll-free FAX number, you can subscribe to FWD, SIPPhone (GizmoProject), and/or some free VoSPs that support free toll-free numbers to send FAXes. |
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RockyBB
Premium
join:2005-01-31
Castle Rock, CO
| reply to freqz
said by freqz :So I promptly looked at my call logs. 345 min. for this month. not to be a wise guy, but today is December 4. If I look up how many minutes I've used "this month" it would be for 4 days. Perhaps you could share with us how many minutes you used in the last full month...
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"Teleblend has an agreement with the Assignee to solicit and support former SunRocket customers." |
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freqz
join:2007-07-17
| reply to freqz
That's the thing, the account in not even a month old yet. Looking back at the call log From Nov 14 to nov 30 1960 min. Mind you, 2 daughters 13 and 14 and a wife that likes the phone too . Plus a holiday weekend where the kids were not in school or wife at work.
Does that sound like a non residential calling pattern ? Are they basing their call pattern off a single adult household ? |
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RockyBB
Premium
join:2005-01-31
Castle Rock, CO
| if you used 1960 minutes over a two week stretch, it sounds like you're a customer they don't want. Look at it like this. They have to pay to terminate all of your calls. Let's say they pay their underlying provider 1¢/minute to terminate traffic. 4,000 minutes (a full month at your rate) at 1¢/minute is $40. You're paying less than $40/month for your service no doubt. So that means that your provider will be losing money on you each month. So you have been fired. With usage like that, you will likely be fired from any of the cheap providers that are watching their customer base closely. You would be best off getting lost in the large customer base of Vonage or Packet 8. try downloading that free softphone product from www.icall.com (5 minute limit per call). maybe it will work better for your kids than it did for me.
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"Teleblend has an agreement with the Assignee to solicit and support former SunRocket customers." |
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meister_sd
Premium
join:2006-01-29
La Mesa, CA
| said by RockyBB :They have to pay to terminate all of your calls. Well, I see two problems with this if the minutes are the sole reason for suspension.
1) They suspended his account without talking to him first.
2) They based this on ONE month's worth of billing. And considering this is the holidays - well.....
These "heavy usage" issues should be averaged out over a few months and not from a new signup. It sounds like the company didn't even give him the change to signup for the business rates/plan before suspending him! |
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mazilo
From Mazilo
Premium
join:2002-05-30
Lilburn, GA
2 edits | reply to RockyBB
said by RockyBB :They have to pay to terminate all of your calls. Let's say they pay their underlying provider 1¢/minute to terminate traffic. 4,000 minutes (a full month at your rate) at 1¢/minute is $40. IMHO, the company should not claim the service is UNLIMITED. The word UNLIMITED litterally means NO LIMITS! Regardless how much the VoSP pays to terminate the calls, the company should not put any limit when it claims the service is UNLIMITED. Have you heard of AT&T and/or other PSTN companies do this? I don't think so. Based on your explanation, the VoSP companies should increase their rate if they want to be in business to provide for UNLIMITED services to compensate for the lost or simply stop advertising with the UNLIMITED services. Otherwise, this practice of services is not fair to the end consumers regardless what your math explanation shown above. |
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tommy13v
Premium
join:2002-02-15
Glenville NY
 ·ViaTalk
| reply to freqz
When are VoIP companies gonna learn that if they screw consumers with this unlimited verbiage that they are going to lose customers faster than they can sign them up?
--
Click to Call for Asterisk servers
byodvox coming soon |
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RockyBB
Premium
join:2005-01-31
Castle Rock, CO
| said by tommy13v :When are VoIP companies gonna learn that if they screw consumers with this unlimited verbiage that they are going to lose customers faster than they can sign them up? They will be delighted to lose customers that are not profitable. That is the point.
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"Teleblend has an agreement with the Assignee to solicit and support former SunRocket customers." |
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voiplover
Premium
join:2004-05-28
Portsmouth, NH | What Rocky just said. |
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TJ_in_IL
join:2006-06-10
Winthrop Harbor, IL
·ViaTalk
·Teliax VOIP
 ·Comcast
·Teleblend
| reply to mazilo
I agree with Mazilo.... UNLIMITED is just that.
I just looked over the terms of service, and they are very vauge. At any time they could determine that anything over 200 minutes a month is excessive residential use, and could start charging people. Sorry.... but not for me.
Enough already with the bait and switch or hidden meanings.
Joiphone is in the wrong. Sorry.
But hey... thats my 2 cents.
TJ
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TeleBlend- Your Local Broadband Phone Company???? |
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tommy13v
Premium
join:2002-02-15
Glenville NY | reply to RockyBB
Yeah, makes sense. |
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freqz
join:2007-07-17
| reply to freqz
I think the thing here is The left hand (Sales) has no clue other than to get sales and say whatever.
Before I went with joiphone, I email and live chatted with a dozen or so compaines to actually find the truth behind this word "Unlimited" I would say 80% of the companies had minute limits averaging to 5000 min. an month. ( ViaTalk is at 5,100 min a month )
In my contact directly with Joiphone through their own ticket system I asked this specific question:
Is your unlimited plan unlimited with no hidden TOS terms. Ie. Anything over 5000 min. a month is considered over the max allowed in your term unlimited"
Their direct response was:
"We have a basic line that gives you 100 minutes of local and long distance calls and a REAL UNLIMITED line, that gives you as many calls all over US and Canada for Long Distance and Local Calls, Incomming and Outgoing calls."
Which in my thinking put them above the rest. STUPID ME, I guess there is no "REAL UNLIMITED" and yes, he did reply to me in all caps emphasizing the real unlimited. Other thing , Stupid Me again, thinking that their system is ticket tracked, Why whould they Lie, or try to deceive someone. |
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freqz
join:2007-07-17 | reply to freqz
I guess I'm not the only one, Just did a search on here and found this.
»Re: New voip company name "joiphone" |
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voiplover
Premium
join:2004-05-28
Portsmouth, NH
·callwithus
·Axvoice
1 edit | reply to freqz
said by freqz :... Why whould they Lie, or try to deceive someone. Profits and sales commissions!
Get smart and back charge through your CC.
edit: P.S. Thanks for letting us know! |
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RockyBB
Premium
join:2005-01-31
Castle Rock, CO
| reply to freqz
said by freqz :Stupid Me several things could be in play here. none of them are your fault. 1) the sales staff is not informed of their policy, 2) their policy recently changed and they decided not to grandfather existing accounts or warn them of the policy change, or 3) sales staff are purposely not truthful, possibly because the individual rep gets paid for signing up customers. any of these resulted in an angry customer, and a posting about joiphone that will be googled and seen by future potential customers, likely scaring them away. All that adds up to STOOPID MANAGEMENT, not stoopid customers.
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"Teleblend has an agreement with the Assignee to solicit and support former SunRocket customers." |
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