freqz
join:2007-07-17
| reply to freqz
Re: Beware: Joiphone
Whatever it boils down to is very bad business practice, and it's clear they just don't want me as a customer  Called a few minutes ago and asked again why I had the service shut down and was told to email their billing department, when I said I did they and they have not responded, they said, well there is nothing they can do for me anymore.
I can take the hint, and Yea, I've already disputed the charges, which already show as a credit, there is no way they can pull out of that one, It's all over their web site, Unlimited, their email exchange with me stating unlimited, my account information still on their site stating "Unlimited yearly", etc. I took all that information and "snagit'd and along with my dispute when I faxed it to them. Talking with the CC company fraud dept. they said it's a open and shut case.
The days of taking ones word have long passed. |
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meister_sd
Premium
join:2006-01-29
La Mesa, CA
| reply to RockyBB
said by RockyBB  : They will be delighted to lose customers that are not profitable. That is the point. While I agree to a certain degree with this statement, the bigger problem is that customers who may have tried this provider will be scared away.
I don't know what kind of numbers there are to back up this kind of practice (unknown/profitable/unprofitable) but I would think that they would want to retain customers and try to open dialog to either see if this is a fluke or convince them to upgrade to a plan that would be better for both parties. There was a marketing class I was in that said for every 10 positive it took one negative to balance the sheet. |
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freqz
join:2007-07-17
| reply to freqz
And to think that their Unlimited Business is actually 2500 minutes.
In no means is this a plug for Viatalk ( But they so far are the only open company to tell what their unlimited actually is) but their business unlimited is 10,200 minutes a month.
10k minutes sounds more like a business line then 2500 |
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tester
@verizon.net | reply to freqz
I try www.magicjack.com $40 with 1 year phone service.It works fine. |
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jeremyv
join:2007-05-22
Los Angeles, CA | reply to freqz
Maybe they need to look up for the word "UNLIMITED" in the dictionary.
Nonetheless an account just a few weeks old is not enough to be able to see or tell if its a non residential call pattern. They should give new customer at least 3 months. |
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mazilo
From Mazilo
Premium
join:2002-05-30
Lilburn, GA
2 edits | reply to RockyBB
said by RockyBB :1) the sales staff is not informed of their policy, LOL ... This started to sound like statement made by Sen. Joe Biden that Bush is one of the most incompetent presidents in modern American history since the President just learned only last week that a recent intelligence estimate says Iran halted its nuclear weapons program in 2003 (quoted from CNN). I hate to say this; however, I feel like we, Americans, are losing our own credibilities, let alone in the eyes of people around the world. Company like Joiphone as well as people like the US President who practice such deceptions should be taken down and charged for their malpractice. Unfortunately, what I see here in this country is only those small fishes who have done such a malpractice are the ones who got caught to face the laws while those big fishes are let lose and still running around practicing their deceptions on us. |
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Sarath
@intergraph.com
| reply to freqz
Hey Joiphone is a realscam
You want to see how many people got cheated by them.
recently they introduced unlimited calling to India at 40$ per month and when the people started making calls they blocked all their accounts with out notification.
Check the below site. It started well and after that see how many users started complaining
»https://www.blogger.com/comment.g?blogID···28370233
Every one started complaing about them to FCC and to GOVT Of USA.
Please beware of joiphone
Thanks
Kingfisher |
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Syed Khursheed
@net.pk
| reply to freqz
I have sign up with JoiPhone on Nov 27th but I haven't recieved my equipment yet. Whenever I tried to customer support they said everything is fine and we will ship your kit very soon.
They charge $14.95 for the shipping and its around more than 11 days and I have not recieved shipment from JoiPhone.
I think this is a BOGUS COMPANY and they are doing the sale as SUNROCKET did. |
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RockyBB
Premium
join:2005-01-31
Longmont, CO
| sorry, sucker, but you shouldn't buy VOIP service based on price. likewise, you should not buy cheap calendars from discount bins. 11 days after Nov 27 is Dec 8 which hasn't happened yet.
--
"Teleblend has an agreement with the Assignee to solicit and support former SunRocket customers." |
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Syed Khursheed
@net.pk | reply to freqz
ohh Sorry! thats my mistake....it was on Nov 25th! |
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unknvoip
WWJID?
join:2006-07-25
Rochester, NY | said by Syed Khursheed :
ohh Sorry! thats my mistake....it was on Nov 25th!
Dec 6th? |
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christcorp
Premium
join:2001-05-21
Cheyenne, WY
 ·Bresnan Online
 ·VOIPo
1 edit | reply to freqz
The biggest problem people have with VOIP and the word "UNLIMITED", is what you consider "UNLIMITED". I've spoken with a number of voip CEOs, number of lawyers, state government; attorney general, interstate trade, etc... The problem is, what the company refers to "UNLIMITED" may not be what you think it is.
Now, some can consider that a bait and switch, some can consider it good marketing. What matters most is whether the majority of customers stay with the provider and the provider makes money or not.
The word "UNLIMITED" can imply many different things. Just because it's not what you think it means, doesn't mean it is wrong. For instance; many voip customers automatically "ASSUME" that an "UNLIMITED LINE" means "UNLIMITED MINUTES". The problem is, the word "MINUTES" is not in there. Matter of fact, joiphone on the main page says; "All plans are subject to reasonable residential usage limitations (domestic or international)". So, does that mean that joiphone is lying when they say the line is "UNLIMITED". No really.
"UNLIMITED" can mean; Unlimited places you can call; You have unlimited access to all of their features; unlimited access to any of their rate centers; Unlimited amount of lines at $8.95 a month each; Unlimited IN-NETWORK calling; Unlimited time 24/7/365 with no different rates like Ma'Bell; etc... There are a lot of things about their line that are "UNLIMITED". Only the customer automatically assumes that "UNLIMITED" implies MINUTES and USAGE are what is "UNLIMITED".
Now, is this misleading, bait and switch, unethical, etc...? That is a separate debate. The real problem is that giving advice is useless. The advice of; "Ask the provider DETAILS prior to signing up for service" is only good advice to a NEW voip customer. The majority of folks on a forum are here usually because they were looking for answers to a problem. Hence, they are already a customer or already has learned their lesson.
So, the truth is, most all of these voip providers are indeed offering "UNLIMITED" voip telephone service. Just not necessarily "UNLIMITED MINUTES". I know it sucks, but that's the truth and how they get away with stating the word "Unlimited". Later... Mike.... |
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RockyBB
Premium
join:2005-01-31
Longmont, CO
| said by christcorp :I know it sucks I've been participating on this forum for almost 3 years, and this topic seems to pop up every 6 months or so -- only the name is different. Here's the deal: no residential provider will be the first to stop using the word unlimited. That would be the equivalent of sales suicide. No amount of kvetching or whining by any of us will drive any carrier to their own certain doom. The only way that the word "unlimited" will be eliminated from the marketing of commercial VOIP services is by government order (legislative, regulatory or judicial). Once the government starts to micromanage the marketing of VOIP services, then the business will end up like the side of a cereal box or a pack of cigarettes: with all sorts of disclosures. With regulatory oversight comes increased costs of complying with such regulations, and with increased costs come increased price. Consumer accounts which are unprofitable to serve will end up ruining it for everyone.
--
"Teleblend has an agreement with the Assignee to solicit and support former SunRocket customers." |
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zaldy
join:2007-12-07 | reply to freqz
Aside from the "Unlimited" issue from joiphone, how about the quality of the calls? |
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SMCinAZ
Premium
join:2000-11-29
Glendale, AZ
clubs: | reply to freqz
You should buy a couple of MagicJacks, at least for your kids. They get their own numbers and can yack all day. |
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freqz
join:2007-07-17
| reply to freqz
As for Joiphone's quality, about 90% of the time, Callers said I sounded very low/faint.
The only other problem I had was when I connected their adapter in front of my router. It killed my Up/Down speed by no less then 75%. Right now my up/dow speed is on average 14 meg down / 1.5 meg up . Put their adapter Linksys SPA2100 in front of it just kills the bandwidth. Does not matter if your on the phone or not.
Their User control Panel brings back the memory of Basica programming before the days of Microsoft. |
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mpatrick14
join:2007-12-27
Las Vegas, NV
·Joi Phone
| reply to freqz
»Joi Phone
DLSReports.com actually has a section reserved for JoiPhone Reviews and an "Unofficial JoiPhone Discussion Forum"
There is a ton of good information there, including links to other threads on dlsreport.com about JoiPhone, other sites full of reviews of the company, the infamous Terms of Service, and links to the Better Business Bureau site for the company, where you can click the link to file a complaint.
As someone who has personally been victimized by JoiPhone's fraudulent activities, I wanted to try and collect all of the info I could in the actual JoiPhone forum where it would be easier for people to locate.
If you have any questions about the company or how to complain, or even just want to vent, please feel free to shoot me a note!
Thanks!
Mike |
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Russell_
join:2006-04-06
4 edits | reply to freqz
said by freqz :I can take the hint, and Yea, I've already disputed the charges, which already show as a credit, there is no way they can pull out of that one, It's all over their web site, Unlimited, their email exchange with me stating unlimited, my account information still on their site stating "Unlimited yearly", etc. I took all that information and "snagit'd and along with my dispute when I faxed it to them. Talking with the CC company fraud dept. they said it's a open and shut case. Just wondering if you got your money back from your CC company.
--
Russell |
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zaldy
join:2007-12-07
·OneSuite
| said by Russell_ :said by freqz :I can take the hint, and Yea, I've already disputed the charges, which already show as a credit, there is no way they can pull out of that one, It's all over their web site, Unlimited, their email exchange with me stating unlimited, my account information still on their site stating "Unlimited yearly", etc. I took all that information and "snagit'd and along with my dispute when I faxed it to them. Talking with the CC company fraud dept. they said it's a open and shut case. Just wondering if you got your money back from your CC company. Same question here. |
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jubangy
Premium
join:2005-03-26
Erie, PA
 ·DSL EXTREME
| reply to christcorp
How about we just go by the definition of unlimited.
having no limits in range or scope; "to start with a theory of unlimited freedom is to end up with unlimited despotism"- Philip Rahv; "the ...
outright: without reservation or exception
inexhaustible: that cannot be entirely consumed or used up; "an inexhaustible supply of coal"
wordnet.princeton.edu/perl/webwn
Now, when they put the unlimited plan next to a lower priced plan, and the lower priced plan says it includes say 100 minutes, and the unlimited plan says nothing about limits, what in the hell is the average person going to make of that? Exactly what was intended, that there is no limits on minutes!
For anyone to actually sit here and defend this shit is plain out ridiculous!
As much as I hate government intervention, this is one area it is needed, to many companies have slid into the routine of deception to screw people.
There really is no defense for this crap, and anyone that agrees with it, well you must be out screwing people daily also, must sell cars or something. If your going to put aminute cap on the shit don't call it unlimited, there is only 1 defintion for unlimited, without limits! |
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