Test99
Premium
join:2003-04-24
San Jose, CA
 ·DSL EXTREME
 ·InPhonex
| said by Hydraglass  :but why then even use the word "Unlimited"? Why indeed?
The cell phone companies aren't shy about listing their 1,000-minute and 2,000-minute and 5,000-minute plans. See T-Mobile for example. Reports of cell phone companies going out of business seem to be few and far between.
It's true that cell phone companies still use the U-word for night and weekend minutes. But in practice it doesn't seem to cause the same level of misunderstanding.
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50775@fwd.pulver.com |
mpatrick14
join:2007-12-27
Las Vegas, NV
·Joi Phone
| reply to freqz
Re: Beware: Joiphone
»From the Georgia Attorney General's Office
Before Joiphone came on the scene, their parent company Hawk Communications LLC ran a internet service provider called JoiInternet, which was based in Atlanta. In 2005, the Georgia Attorney General's Office scored a small victory against Hawk Communications, claiming among other things, that they engaged in deceptive operating practices by selling their internet access as UNLIMITED, when they actually only allowed you to be online 5 hours a day. In addition to that, like their current company, they were found guilty of failing to refund customers money for services that were prepaid when the customers initiated requests to cancel service.
The company folded and left Georgia, and then got a business license for JoiPhone in Southern Florida. Some things that haven't changed - the CEO Joe Egosi, the deceptive operating practices, and the piss poor customer service, including failure to honor money back guarantees and respond to customer inquiries and requests.
This is a corrupt company through and through. While there are many companies using "UNLIMITED" in a somewhat deceptive way, this company outright tells people when they ask that there are no limits on how much you can use this line. Most companies, when you ask, will give you the actual terms, or their website will make it very clear that there are some usage limitations. This company tells people they are abusing the service, but never tells them how many minutes would not be considered abuse. There are no guidelines other than "normal residential usage patterns" which they refuse to quantify in ANY way.
Another thing that is really bad with this company is that once they decide that you have abused their system, they can block your accounts, and keep all the money you prepaid. You can try to get your money back through your credit card company, but there is work involved in that, and it appears that they typically appeal those decisions from the credit card company.
Another trick I have seen JoiPhone using recently is shutting down people's 2 year prepaid accounts after the first year citing "abuse" Joiphone sells the prepaid package as "buy year 1, get year 2 free" So you would think that if they shut you off after year , you would get half your money back, but they tell customers that there is no refund for Year 2 because it was "free"
»www.joiphonesucks.com |
