freqz
join:2007-07-17
| Re: Beware: Joiphone That's the thing, the account in not even a month old yet. Looking back at the call log From Nov 14 to nov 30 1960 min. Mind you, 2 daughters 13 and 14 and a wife that likes the phone too . Plus a holiday weekend where the kids were not in school or wife at work.
Does that sound like a non residential calling pattern ? Are they basing their call pattern off a single adult household ? | |
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RockyBB
Premium
join:2005-01-31
Longmont, CO
| Re: Beware: Joiphone if you used 1960 minutes over a two week stretch, it sounds like you're a customer they don't want. Look at it like this. They have to pay to terminate all of your calls. Let's say they pay their underlying provider 1¢/minute to terminate traffic. 4,000 minutes (a full month at your rate) at 1¢/minute is $40. You're paying less than $40/month for your service no doubt. So that means that your provider will be losing money on you each month. So you have been fired. With usage like that, you will likely be fired from any of the cheap providers that are watching their customer base closely. You would be best off getting lost in the large customer base of Vonage or Packet 8. try downloading that free softphone product from www.icall.com (5 minute limit per call). maybe it will work better for your kids than it did for me.
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"Teleblend has an agreement with the Assignee to solicit and support former SunRocket customers." | |
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meister_sd
Premium
join:2006-01-29
La Mesa, CA
| Re: Beware: Joiphone said by RockyBB  :They have to pay to terminate all of your calls. Well, I see two problems with this if the minutes are the sole reason for suspension.
1) They suspended his account without talking to him first.
2) They based this on ONE month's worth of billing. And considering this is the holidays - well.....
These "heavy usage" issues should be averaged out over a few months and not from a new signup. It sounds like the company didn't even give him the change to signup for the business rates/plan before suspending him! | |
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| mazilo
From Mazilo
Premium
join:2002-05-30
Lilburn, GA
2 edits | said by RockyBB :They have to pay to terminate all of your calls. Let's say they pay their underlying provider 1¢/minute to terminate traffic. 4,000 minutes (a full month at your rate) at 1¢/minute is $40. IMHO, the company should not claim the service is UNLIMITED. The word UNLIMITED litterally means NO LIMITS! Regardless how much the VoSP pays to terminate the calls, the company should not put any limit when it claims the service is UNLIMITED. Have you heard of AT&T and/or other PSTN companies do this? I don't think so. Based on your explanation, the VoSP companies should increase their rate if they want to be in business to provide for UNLIMITED services to compensate for the lost or simply stop advertising with the UNLIMITED services. Otherwise, this practice of services is not fair to the end consumers regardless what your math explanation shown above. | |
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