sbrook
Premium,Mod
join:2001-12-14
H0H 0H0 |  reply to m83
Re: Rogers Overages will be Chargeable as of Jan. 1st 2008
Your wish is my command ... sort of 
»Rogers Overages rumour mill |
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m83
join:2006-02-06
Toronto, ON
1 edit | reply to TelecomZombie
This thread title is misleading. I suspect Rogers isn't charging yet for customers who exceed their bandwidth quota. Can the mods put a [ Rumor ] tag or something similar juxtaposed by thread titles like this as they do in some other forums.
It'd make it easier to sort through fact from crap. |
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Farshid420
join:2006-03-24
North York, ON
 ·Acanac
 ·Rogers Hi-Speed
1 edit | reply to comm
From the Optimum.com Terms of Service:
28. Bandwidth, Data Storage and Other Limitations: Subscriber agrees to comply with Cablevision's bandwidth, data storage and other limitations of the Optimum Online Service as established and modified by Cablevision from time to time. Subscriber agrees that its activity will not improperly restrict, inhibit or degrade any other Subscriber's use of Optimum Online Service, nor represent (in the sole judgment of Cablevision) an unusually large burden on the network itself. In addition, Subscriber agrees that its activity will not improperly restrict, inhibit, disrupt, degrade or impede Cablevision's ability to deliver and monitor Optimum Online Service, backbone, network nodes, and/or other network services. Cablevision and any Third-Party Provider reserve the right to implement processes to manage, shape, or optimize traffic on its network.
And interestingly enough:
11. Cablevision's Rights:
a)Cablevision has no obligation to monitor Optimum Online Service content. However, Subscriber acknowledges and agrees that Cablevision has the right to monitor content electronically from time to time and to disclose any information as necessary to satisfy any law, regulation or other governmental request, to operate Optimum Online Service properly, including, but not limited to, monitoring of a Subscriber's access to certain content provided by Cablevision and/or Third-Party Providers, or to protect itself, its Subscribers or any Third-Party Providers.
b) Third-Party Providers may monitor Subscriber activity. When using an Optimum Online Service provided by a Third-Party Provider, Subscriber is responsible for reviewing any Terms of Service or similar agreement as posted on the Third-Party Provider Web site which, to the extent not inconsistent with the provisions of this Agreement, shall bind the Subscriber. In the event of a conflict between this Agreement and any Third-Party Provider Terms of Service, Acceptable Use Policy or any other agreements or restrictions, the provisions of this Agreement shall govern.
14. Termination and Expiration
c) Termination for Breach: Cablevision may terminate this Agreement or Cablevision or any Third-Party Provider may reject an application or block access to or use of any component of the Optimum Online Service for any reason including, but not limited to... 4) the amount of technical support required to be provided to Subscriber is excessive in the sole judgment of Cablevision or an affected Third-Party Provider Subscriber further agrees that in the event of termination pursuant to subsections (b) or (c), Cablevision and all Third-Party Providers shall have no liability to Subscriber.
No provider is perfect, but it seems you picked a perfect example of what MIGHT happen in the US... notice how no limit is specified on bw, but that going over, or even calling tech support too much, may lead to a termination of service :P |
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Newfie
join:2001-05-08
St John'S, NL
| reply to sbrook
said by sbrook  :Your bill *will* be going up, and not necessarily by $25 ... that's speculation. It could be going up by over $250 per month depending on exactly what Rogers decides to do. Don't let people fool you into thinking that EVERYWHERE gets those speeds for those prices. Until recently, in the UK, broadband was anything over 256 kbps for which they paid dearly. As it is now, they still pay dearly but are getting about 5 Mbps commonly and still are capped severely. Remember too that OOL is the exception, not the rule. sbrooke, This is absolutely confirmed.
If someone else wants to get this confirmed, call RBO and ask the rep to browse "The Library" to: Internet -> Pricing Menu -> Internet Pricing and ask them to read the overages section to you. Tell them it's just about halfway down the page :O |
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metalhawk
join:2007-02-06
Nepean, ON
| reply to comm
said by comm :
So for people like me who download around 300-500GB a month, my bill will essentially be going up $25 a month? Or do they cut off my service or something after the $25 of overcharges.
I would bet a lot of money that after a warning or two, they would cut you off and blacklist you. |
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sbrook
Premium,Mod
join:2001-12-14
H0H 0H0
·Rogers Hi-Speed
Host:
Rogers
Bell Canada
1 edit | reply to comm
Your bill *will* be going up, and not necessarily by $25 ... that's speculation. It could be going up by over $250 per month depending on exactly what Rogers decides to do.
Don't let people fool you into thinking that EVERYWHERE gets those speeds for those prices. Until recently, in the UK, broadband was anything over 256 kbps for which they paid dearly. As it is now, they still pay dearly but are getting about 5 Mbps commonly and still are capped severely.
Remember too that OOL is the exception, not the rule. |
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comm
@rogers.com
| reply to TelecomZombie
So for people like me who download around 300-500GB a month, my bill will essentially be going up $25 a month? Or do they cut off my service or something after the $25 of overcharges.
So now ill be paying roughly $75+ a month for 10/1 speeds? Seems kinda like were stuck in the 20th century here. Everywhere else in the world has speeds 5x greater then us for like $40 a month. You would think that if they are gonna hold us back at a mere 10/1 then they could charge us like $30 a month or something. Optimum online in new york has some good packages
»www.optimum.com/online/why/faster.jsp
Im actually thinking about moving to new york. I love Canada but our internet blows, and my life revolves around it. |
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Farshid420
join:2006-03-24
North York, ON
·Acanac
·Rogers Hi-Speed
1 edit | reply to Solaz
In defence of sbrook, and the reality of how Rogers operates, and how they will probably continue to operate once they do implement the new caps and prices in March, as they can "give a rat's ass" about the minute number of customers that it'll actually affect, and hence, the small number of customers that will leave because of the changes, let me tell you about my personal experience. This past week, I canceled my Rogers Highspeed Extreme, in anticipation of the new regulations that are bound to be put in place, be it March or some point in the future, and my experience leaving was quite good. In fact, they even offered to take me down to Express instead of leaving, to help me save money. If you're a valued customer, even if you complain to the maximum of your ability, which I have done over the past 11 years, they'll still recognize the age old truth that it's better to keep a customer than gain a new one.
Now, to address your specific point Solaz, and I'd actually be very interested in hearing how you plan to play "hardball" with Rogers, when I canceled, they said that 30 days notice was NOT necessary, and that since I've already paid for the month of January, my service will be cancelled as of the end of Jan 31st. Rules are not written in stone, and if you play their game against them, and are serious in your convictions, anything is possible. Playing hardball is pretending as if they care about you as a customer, as opposed to caring about your business with them - which is what this is after all, a business transaction - Rogers is NOT our friend (something people need to realize).
So, as sbrook has already stated several times (and others have as well): if you want change, speak with your wallet. Should Rogers decide wtf it is that they want to do with their company as opposed to keeping us all in the dark while they plot, I might go back to them, but that day is far off. I hope that DSL soon reaches those like sbrook so that they'll actually have a choice to leave.
Hope that helps put things in perspective, or at least give you another point of view. |
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Solaz
join:2008-01-26
Toronto, ON
| reply to sbrook
I disagree with you Sbrook. While there 'maybe' nothing that says that Rogers has to give 30-days notice, if the customer is required to give 30-day notice to downgrade and be billed one month in advance for the downgrade and cancellations of service, then by ALL means Rogers MUST and SHOULD give their customers notices when prices are subject to change, including the limitations in bandwidth usage. What is good for the goose is good for the gander. |
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Solaz
join:2008-01-26
Toronto, ON | reply to Solaz
Henceforth, I'm playing hardball with Rogers. And I don't give a tiny rat's behind of what Rogers thinks. Like Bell, Rogers is just ripping the customer's off, BIG TIME!! |
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Solaz
join:2008-01-26
Toronto, ON
2 edits | reply to sbrook
said by sbrook :"The rumours and speculation that we've had in this forum in the past hasn't been particularly accurate all the time. Sometimes I think Rogers may feed bogus info to see where the leaks in their organisation come from by seeing what appears here". I agree with Sbrook, rumours and speculations about this supposedly $25 overage charges. From whom and where have you heard this? I've not heard/received anything official yet from Rogers. And, in fact, when said chances are to take place, Rogers must FIRST notify their customers of said changes, either by sending an email or written letter. None of this business from Rogers of "prices subject to change without notice."
Rogers, like Bell, requires 30 notice to cancel service, then by God I expect to receive notice from Rogers when prices are subject to change, and not excluding limitations in monthly bandwidth usage. |
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sbrook
Premium,Mod
join:2001-12-14
H0H 0H0 | reply to Stewy
There's NOTHING that says that Rogers has to give you 30 days notice. They just need to give you notice. That notice may be on their web pages, or in a paper notice or email. That's the ONLY requirement by their terms of service. |
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Stewy
Premium
join:2007-12-12
Kitchener, ON | reply to sbrook
ok but no matter what they do shouldn't they give a 30 day notice at minimum. |
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sbrook
Premium,Mod
join:2001-12-14
H0H 0H0
·Rogers Hi-Speed
Host:
Rogers
Bell Canada
| reply to Stewy
Nobody knows exactly what is going to happen, and if they do and they work for Rogers, they aren't allowed to tell anyway.
The rumours and speculation that we've had in this forum in the past hasn't been particularly accurate all the time. Sometimes I think Rogers may feed bogus info to see where the leaks in their organisation come from by seeing what appears here.
Rogers often doesn't even tell their CSRs even AFTER changes occur for a while.
So, I'll reiterate this ... There's no point in asking or speculating what Rogers is planning. We'll know when they finally deign to tell their customers. |
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Stewy
Premium
join:2007-12-12
Kitchener, ON
| reply to MattSpec
said by MattSpec :said by metalhawk :said by MattSpec :Ultra-Lite and Extreme speeds will be raised. Uhh, those were raised a few weeks ago.  Not on an official level, ultra-lite still reads 256Kbps Extreme still at 8Mbps going to 500Kbps and 10Mbps respectively said by a_large_rock :If your on a specific length contract will they still switch you to a charge by the gb service or will rogers let you out of that contract? There will be no contract each tier will have bw overage charges to a max of $25 EDIT: IF YOU ARE ON A GRANDFATHERED PLAN (ULTRA-LITE OR LITE) THERE IS NO LIMIT TO OVERAGE CHARGES BE AWARE What about the bandwidth cutbacks for example 100MB to 75MB/month is that still on also ?
Is it possible that those grandfathered into the plans won't get cutback ?
for me I'd rather be at 8Mbps with 100Gig/month than 10Mbps with 75Gig/month. |
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Newfie
join:2001-05-08
St John'S, NL
| reply to bricksterr
The fine day of Newfoundland being the credit capital of Rogers is coming to an end. It'll still be fine for Cable/Internet but don't expect credits unless you really REALLY deserve it in Wireless/Home Phone. Thats just my two cents.  |
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bricksterr
join:2004-08-10
3 edits | reply to Farshid420
Increased speeds will be "official" as of that date. This makes sense
A 25 dollar cap on overages sounds right, as Rogers would see it, but hardly fair from a consumers point of view. This amount is probably viewed by Rogers as something a high bandwidth consumer would either live with or do something about... without changing ISPs. Without this cap could you imagine some bills that would have been sent to customers with the guesstimates on this board of 1.25 to 2.50 per gig. We could have easily been looking at overages of several hundred dollars!!! This would have made Rogers negative billing fiasco look like a walk in the park once it hit the media.
The notice dates sound a bit screwy though. We will be warned on the first of March but will penalized and given amnesty on the 18th and have no recourse on April 1st? How that happens over the course of one billing cycle, I'm not sure.
As far as the consumer being paddleless up poo's river and the CSR not having any flex after a month I do not buy at all. I always make it clear when I'm dealing with the fine people in Newfoundland that it's nothing personal and that my fight is with "the Man" but they do flex a lot more than you think. I generally get my way... or at least they let me believe so.
I'd like to hear from Newfie about this. |
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Farshid420
join:2006-03-24
North York, ON
·Acanac
·Rogers Hi-Speed
1 edit | reply to sbrook
Just to clarify the misunderstanding that I think is taking place here: I think that Matt is saying that, starting that date, Rogers will begin to advertise Extreme as 10mbit and Ultra Lite as 500kbps. The fact that we've already had these speeds for weeks now doesn't make them "official" - which goes together with what you're saying, sbrook, about Rogers having things officially presented (as per the Rogers website). Now, whether or not the dates are correct or not doesn't change the fact that Rogers is currently advertising their Extreme tier as 8mbit and their Ultra Lite 500kbps - which will, eventually, need to be changed.
As for the other info from Matt, about the time periods, CSR power, etc., I'd completely agree that it's just as legit as it's source, and since Matt is not a higher up at Rogers (or, at least, hasn't identified himself as such), his credibility is the same as any other Rogers customer on this board.
Hope that ends some of the tension |
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sbrook
Premium,Mod
join:2001-12-14
H0H 0H0 | reply to MattSpec
The problem Matt is that your info doesn't fit with what has been leaked from other sources, and some is clearly old news. |
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MattSpec
join:2008-01-24
Waterloo, ON
1 edit | reply to sbrook
said by sbrook :MattSpec, you're so out of touch with what has gone on in the last month, it lends little credibility to what you're posting. Sorry. whether i sound credible or not, doesnt worry me in the slightest i had information that the public deserves to know and made them aware. thanks for your time |
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