koam
Pink Pecker
Premium
join:2000-08-16
East Puddle
clubs:
 ·Shoreham Telephone
 ·ViaTalk
 ·surpasshosting
| reply to VTBrendan
Re: Fax to Email Service - Opinions Wanted
said by VTBrendan  :Hi, Outbound is going to be included as well. Via file upload through the CP, as well as an email to fax gateway. -Brendan then why have you announced it as "fax to email" ? fax is a 2-way street and you have labeled yours as a 1-way street that you have ot pay for and can be had for free from a professional provider.
on the inbound side, efax does it PERFECTLY every time and is FREE. read between those lines.
Will this work as well as ViaTalk voicemail works? I'm jus' sayin'.....
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joako
Premium
join:2000-09-07
/dev/null
 ·AT&T U-Verse
| reply to VTBrendan
said by VTBrendan :Hi, Incoming faxes will be delivered via email as a PDF, as well as available through the CP interface. SMS notification (and email) are both easy additions that we will make. The default DID for incoming will be your VT number. If someone wants an out of area number or a toll free number, they can order those for their account and they will work as well as the main number, however the goal is to keep the low level package cheap and affordable. Outgoing will be via file upload and email to fax. How bout something like $2-3/mo. which included 50 incoming & 50 outgoing per month? That seems to be in line and/or cheaper than most current stand alone offerings. -Brendan If that plan includes its own phone number I'll sign up right now.
It would be nice if you offer a selection of TIFF or PDF and have a Windows printer driver for outgoing faxing.
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unknvoip
WWJID?
join:2006-07-25
Rochester, NY
·ViaTalk
| reply to VTBrendan
I almost never feel the need to fax from home. I usually am able to scan or save a document as a pdf and Email them.
However, if I did need to send an occasional fax, a small per fax fee (no more than $0.50 or $1.00). An alternative would be a $2-$5 per month fee in any month where faxes were sent or received. The higher the fee, the higher the number of faxes that could be send/received.
Since I only send a few faxes a year, paying monthly every month would not be of value for me. |
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RockyBB
Premium
join:2005-01-31
Longmont, CO
| reply to VTBrendan
I don't have a dog in this fight, but VT might consider the pricing model that Qwest (and probably others) uses for it's pay per use services. Assuming that VT can actually measure the usage -- have a modest cost per use, with a cap of $X. In this case, something like fixed cost of $0/month + 50¢/page up to $5/month. If someone uses 10 or more pages, their cost is capped at the $5 amount, if someone uses less than 10 pages, their cost is less than $5 ... light user happy, heavy user happy.
Most critical if charging for usage, at enrollment make customer check a box acknowledging that any received faxes -- including cover pages and unsolicited faxes -- will count toward usage with no adjustments.
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Russell_
join:2006-04-06
| reply to VTBrendan
I'd be most interested in a some technical details as to how this is going to work for incoming. How does VT detect it's a fax call? If I do subscribe to the service, does it mean my calls are delayed until such analysis is done? If I don't subscribe to the service does it mean there will be no impact whatsoever on incoming calls - or will this feature be turned on for all customers for free initially as a marketing tool. I must admit I'm concerned about this causing instability on the server side. If I sound negative it's a result of several server side issues I've experienced in the 4 months I've had ViaTalk.
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Russell |
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dmolavi
Premium
join:2005-04-11
Sewell, NJ
·Verizon FIOS
 ·Comcast
·ViaTalk
| reply to VTBrendan
said by VTBrendan :Hi, We're going to be adding fax-to-email service in the very near future to our product line, primarily as an add-on to existing accounts. What sort of pricing schemes do you guys find reasonable for such a service? Any specific features that you think should absolutely be included? What is your likelihood of taking advantage of such an offering at various price levels? Thanks! -Brendan please make sure this is an opt-in (vs. opt-out) service, to prevent people from getting loads of "free vacations in florida" spam-faxes, and subsequently being charged for them.
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ptrowski
Got Helix?
Premium
join:2005-03-14
Putnam, CT
clubs:
·VOIPo
·Metrocast Communic..
·AT&T DSL Service
·ViaTalk
| reply to koam
said by koam :said by VTBrendan :Hi, Outbound is going to be included as well. Via file upload through the CP, as well as an email to fax gateway. -Brendan then why have you announced it as "fax to email" ? fax is a 2-way street and you have labeled yours as a 1-way street that you have ot pay for and can be had for free from a professional provider. on the inbound side, efax does it PERFECTLY every time and is FREE. read between those lines. Will this work as well as ViaTalk voicemail works? I'm jus' sayin'..... I'm just' sayin' you are getting ridiculous. If you want to complain there is a perfectly good rants forum. |
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koam
Pink Pecker
Premium
join:2000-08-16
East Puddle
clubs: | reply to VTBrendan
Is each subscriber to the fax service going to get a separate fax number? |
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iampedro
join:2005-02-12
Houston, TX | reply to VTBrendan
I agree 2 - 3 dollars per month would be sufficient if 50 in and 50 out be the # of faxes not the # of pages. |
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unknvoip
WWJID?
join:2006-07-25
Rochester, NY
·ViaTalk
| reply to RockyBB
said by RockyBB :Most critical if charging for usage, at enrollment make customer check a box acknowledging that any received faxes -- including cover pages and unsolicited faxes -- will count toward usage with no adjustments. This is a good point. This service would have to work with Custom Call Routing to prevent faxes from numbers you know to SPAM and blocked numbers.
I like your pricing model as well, but we all know the 'X or more pages' would have to be capped in some way. Depends on the definition d'jour of 'Unlimited'. |
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Nate425
Premium
join:2005-02-03
Charlottesville, VA
clubs:
| reply to koam
said by koam :Is each subscriber to the fax service going to get a separate fax number? said by VTBrendan :The setup we have does not require a virtual number - you will have an option in your control panel to enable the feature. Once its enabled, all faxes coming into your main VT line are detected and redirected to our fax to email system. -Brendan |
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Nate425
Premium
join:2005-02-03
Charlottesville, VA
clubs:
| reply to VTBrendan
I'm not going to be your target demographic with this feature, but having an option to pay per fax rather than per month would help out a good bit. With my faxing once every 6 months (if that), I won't be using this feature, but it would be nice to have on that rare occasion when I needed to fax and just be able to pay whatever fee one time and be done with it. |
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tommy13v
Premium
join:2002-02-15
Glenville NY | reply to Russell_
Essentially what they do is listen for a fax tone on the incoming call before sending it to your ATA to ring your phone. If a fax is detected it will go to the fax system.
I hope they are not going to use NVfaxdetect for this service. |
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RockyBB
Premium
join:2005-01-31
Longmont, CO
| said by tommy13v :I hope they are not going to use NVfaxdetect for this service. OK, I'll be the straight man. Why should they not use NVfaxdetect for this service?
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"Teleblend has an agreement with the Assignee to solicit and support former SunRocket customers." |
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tommy13v
Premium
join:2002-02-15
Glenville NY
·ViaTalk
| because when using it for a large scale operation it does not hold up very well.
Example: I was using it in an installation with 100 fax lines and when we would get to around 28-30 NVFax processes running it would stop working reliably with other faxes coming in. We eventually changed to using Hylafax and IAXmodem and have been happy ever since. |
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TexasPlus
join:2004-06-16
Bedford, TX
 ·Millenicom
·ViaTalk
| reply to dipswich
said by dipswich :said by lesf :Or would it ring here at my house and when I picked up and your equipment detects the fax tone you would redirect it then? Just wondering how you can peer into and unanswered phone call to detect fax tone.... Great observation! That would require Viatalk to process for the CNG, presumably including *after* answering as is often the case for manually-sent FAXes. The ATAs can detect FAX tones, but they either switch to G.711 codec for pass-through (unreliable best-effort) or T.38 (still requires a FAX machine on the ATA). I wasn't aware there was a FAX-detect redirect/reinvite to a different server. It does not sound like it would work well for us SimRing users.
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"The world is a book; those who do not travel read but a single page." -St. Augustine |
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digger16309
join:2007-06-26
00001
·ViaTalk
·VOIPo
| reply to Cogdis
I rarely need to FAX outbound from home, maybe 4-5 times a year. I've been successful twice using ViaTalk as is.
I would pay $.75 to $1 per fax, a la carte, for the ability to do so. But I would not not incur an extra monthly charge for that ability. |
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chris123
join:2002-07-23
Highland, IN | reply to VTBrendan
Would be nice if you had a blacklist option so people wouldn't get charged for fax spam as often.
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mwf
join:2000-11-26
Granite Quarry, NC | reply to VTBrendan
I would be really interested in unlimited inbound. I do medical billing and have the offices fax me the charges. About 60 pages a day all told. And email-to-fax for outbound. |
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ac_crusade
join:2005-10-06
| reply to VTBrendan
said by VTBrendan :Hi, Outgoing will be via file upload and email to fax. How bout something like $2-3/mo. which included 50 incoming & 50 outgoing per month? That seems to be in line and/or cheaper than most current stand alone offerings. -Brendan That sounds like a really good idea. |
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