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davidgs2007
@Level3.com
| Re: Cancelled Verizon DSL, Lost All Emails My friend was operating under the assumption that when he would check his email it would pull the email from the server and put it on his hard drive since one of the options in his email program is "Delete copy from server after getting mail" or something like that, which he had checked. That's why he didn't expect cancelling the DSL transport mechanism to have an effect on his email.
He wasn't using a verizon email account. Verizon was just routing the mail from his hosting provider to his computer since he was connected to Verizon DSL. He was using his own domain email address provided via his hosting company. | |
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Jodokast96
R.I.P Bassman442
Premium
join:2005-11-23
Erial, NJ | Re: Cancelled Verizon DSL, Lost All Emails That doesn't make sense then. If it wasn't a Verizon email account, they have nothing to do with it. Canceling DSL should have no effect on what was already in his email client. Did he reconfigure his email client to use the new connection? | |
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davidgs2007
@Level3.com
| Re: Cancelled Verizon DSL, Lost All Emails Yes, he reconfigured his email to work with roadrunner and it was working for several days. He had old emails from before the switch and new emails from after the switch. That's why he felt confident enough to cancel the DSL service today. Mind you the computer hadn't been physically connected to Verizon DSL for days since he switched to roadrunner. As soon as he cancelled DSL service he was emailing and a pop up came up asking him for his verizon password. He thought the email program was trying to revert to the verizon routing, so he went in the mail menu of apple mail in set up accounts and clicked what he describes as "a minus sign" deleting the verizon POP file thinking that the new roadrunner account was all he needed. As soon as he clicked that, his emails were gone. Are they on his computer somewhere? Did he just click something that made his email software no longer see those files? Do you know how to reinstate that linkage?
I feel stupid explaining this because it reveals how I don't even understand the most basic functioning of email. And sadly he knows even less.
Thanks for any assistance. | |
| | | srr2
join:2001-12-20
Bethlehem, PA
 ·RCN CABLE
| Re: Cancelled Verizon DSL, Lost All Emails It sounds to me that he was using, perhaps unknowingly, a "relay personality". This is a feature of some email clients that will route outbound mail transparently through an ISP's smtp server, while preserving the appearance that it actually came from somewhere else. In some cases this kind of thing is necessary because some ISPs block port 25 in an attempt to thwart the use of spambots on their users. With port 25 blocked most clients can't access outbound relays other than those belonging to the ISP. (FYI, in reality there are workarounds sometimes. Many SMTP relays will accept outbound mail on port 591 and that's never blocked in my experience.)
So what might have happened was that your friend may have been sending mail through VZ's server without realizing it, and the mail client was authenticating as always, without drawing attention to what it was doing. Then, when the account was closed, the authentication failed and the client threw up its hands and said "I don't know how to send this mail any more".
As far as the existing mails vanishing, I can't help you. But making an inference from your description of events, I'd suspect that they're still there, but the client doesn't know how to access them since the account was deleted. If I were faced with the assignment of finding them, I'd try recreating the account identically (you shouldn't need to login to VZ's servers to do that) to the way it was and see if they don't reappear. | |
| | | | NormanS
Premium,MVM
join:2001-02-14
San Jose, CA
 ·Pacific Bell - SBC
| Re: Cancelled Verizon DSL, Lost All Emails said by srr2  :Many SMTP relays will accept outbound mail on port 591 and that's never blocked in my experience.) RFC 2476 defines port 587 for message submission. I know a few servers (smtp.gmail.com, smtp.gmx.com, smtpauth.sbcglobal.net) which use port 587. Don't know of a single server using port 591 (though there is no reason why a server administrator couldn't use; other than it not being defined in a standard).
--
Norman
~Oh Lord, why have you come
~To Konnyu, with the Lion and the Drum | |
| | | | | srr2
join:2001-12-20
Bethlehem, PA | Re: Cancelled Verizon DSL, Lost All Emails You're right of course. That was a typo on my part. I'm going to edit it if it's possible. | |
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kontos
xyzzy
join:2001-10-04
West Henrietta, NY
| Based on that description, This has nothing to do with verizon. His e-mails had been downloaded to his Computer, and then he clicked a button in his e-mail program to remove those e-mails. He could try to call Apple to see of there is a way to recover the data. | |
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