Re: [HSI] Slow speeds in upstate SC in Charter HSI/CATV

Re: [HSI] Slow speeds in upstate SC

Mon, 14 Jul 2008 21:15:26 EDT

apply17 : Pings up again.

Re: [HSI] Slow speeds in upstate SC

Sat, 12 Jul 2008 23:30:03 EDT

boggaf05 : Still a slow down at night...

Re: [HSI] Slow speeds in upstate SC

Sat, 12 Jul 2008 13:01:16 EDT

McGreggor : My connection is terrible today. Did a line quality test, got a lot of packet loss.

well, here's the test. »/linequality/nil/2406203

Re: [HSI] Slow speeds in upstate SC

Sat, 12 Jul 2008 00:38:54 EDT

LordGoofy : Here is a good one for me. And hop #4 has dropped from the mid 60's finally. I get 2 or 3 connection failures before I can get a page to load. Makes even looking up scores unbearable.

1 1 ms 1 ms 1 ms 192.168.1.1
2 9 ms 9 ms 9 ms 10.125.160.1
3 10 ms 9 ms 11 ms 172.22.33.57
4 10 ms 10 ms 10 ms 172.22.32.106
5 19 ms 17 ms 18 ms atl-agg01-pos1-0.wvfiber.net [66.216.1.9]
6 16 ms 15 ms 15 ms 66.216.18.209
7 109 ms 214 ms 209 ms ash-ten3-1-atl-ten3-1.wvfiber.net [66.216.1.158]

8 38 ms 36 ms 37 ms nyc-ten1-1-ash-ten3-3.wvfiber.net [66.216.1.162]

9 38 ms 41 ms 36 ms nyiix.ge-2-2-0.gbr1.nyc.nac.net [198.32.160.20]

10 35 ms 37 ms 37 ms 0.e1-1.tbr2.ewr.nac.net [209.123.10.133]
11 50 ms 40 ms 41 ms 0.e1-4.tbr2.oct.nac.net [209.123.10.126]
12 45 ms 41 ms 40 ms vlan808.esd1.oct.nac.net [209.123.10.42]
13 46 ms 62 ms 53 ms www.dslreports.com [209.123.109.175]

Re: [HSI] Slow speeds in upstate SC

Thu, 10 Jul 2008 08:43:06 EDT

chaud : wvfiber is spikey, but working better than it used to for me. Browsing is fine.

Re: [HSI] Slow speeds in upstate SC

Wed, 09 Jul 2008 22:59:35 EDT

LordGoofy : Browsing is not almost unbearable lately and getting worse. I can tell a big difference in the sites that use qwest and the wvfiber nodes. Almost all day long I never even come close to my cap. I have to refresh pages two or three times to get them to load with a timeout error. Calling or using the online support gets no help at all. When is this going to be addressed?

Re: [HSI] Slow speeds in upstate SC

Sun, 29 Jun 2008 19:13:29 EDT

anon : Well for the past month my 10Meg service has been deteriorating to the point it only runs at 1Meg down,however my upload speeds are still where it's supposed to be at 1024.Many calls to Charter have resulted in no help at all.I keep telling them the problem is not on my end but they refuse to listen.I'm at my wits end and I'm fed up with Charter's lack of Customer care.If At&T has 6meg DSL in my location then Charter can kiss my A$$.

Re: [HSI] Slow speeds in upstate SC

Mon, 23 Jun 2008 22:03:55 EDT

Zone15 : thanks, please keep at it, things aren't getting any better.

Re: [HSI] Slow speeds in upstate SC

Mon, 23 Jun 2008 20:10:24 EDT

apply17 : lol

Re: [HSI] Slow speeds in upstate SC

Fri, 20 Jun 2008 01:08:02 EDT

stevenwest13 : Well folks I have the same horror story on the slow speeds. Every night since the middle of May around 5pm my speeds start slowing down. At about 10pm I am at lest than 1mbit. I have had three techs out and one even stayed up at the node from my house until 11pm checking the speeds with me and he was getting the same slow speeds I was. Charter knows there is a slow speed issue in the area and I finally spoke with the Corporate office last today.

I had been calling over and over again but Tuesday night I had had it and told them flat out I was filing a complaint against them with the city of Greenville. I had been hung up on by three supervisors and a dispatch supervisor and each one hung up as soon as I asked for a direct line to call someone about this problem. Every agent I got on the phone wanted to run tests and I just got fed up with it.

After the third supervisor hung up I finally got one that gave a crap. Today corporate called me and they are now fully aware that it is at the head end. They informed me Tuesday night that they would let me know something in seven days about what was going on and that's when I told them that in seven days if the problem was not fixed I was going to start filing complaints with the city.

That has apparently got the ball rolling to get this problem solved. Unfortunately folks calling them will not help the agents will just want to run you through test after test. The supervisor gave me a full months credit but I quickly informed him that is not what I want. I just want my service working in the evenings.

By the way it works outstandingly during the day. So folks by Tuesday June 24 I can only suggest you file a complaint against charter cause calling them may not help you much.

Re: [HSI] Slow speeds in upstate SC

Fri, 13 Jun 2008 21:44:06 EDT

Bolekim : Yep the same..
Tracing route to dslreports.com [209.123.109.175]
over a maximum of 30 hops:

1 1 ms 1 ms 1 ms 192.168.0.1
2 9 ms 16 ms 10 ms 10.129.0.1
3 9 ms 9 ms 11 ms 172.22.33.53
4 19 ms 19 ms 20 ms 172.22.32.102
5 87 ms 90 ms 92 ms atl-agg02-pos3-0.wvfiber.net [66.216.1.13]
6 113 ms 104 ms 116 ms 66.216.18.213
7 70 ms 65 ms 68 ms ash-ten3-1-atl-ten3-1.wvfiber.net [66.216.1.158]

8 40 ms 36 ms 37 ms nyc-ten1-1-ash-ten3-3.wvfiber.net [66.216.1.162]

9 89 ms 90 ms 97 ms nyiix.ge-2-2-0.gbr1.nyc.nac.net [198.32.160.20]

10 98 ms 105 ms 109 ms 0.e1-4.tbr2.mmu.nac.net [209.123.10.77]
11 67 ms 70 ms 64 ms 0.e-1-1.tbr2.oct.nac.net [209.123.10.21]
12 47 ms 45 ms 60 ms vlan808.esd1.oct.nac.net [209.123.10.42]
13 40 ms 41 ms 41 ms www.dslreports.com [209.123.109.175]

Trace complete.
Speed looks goood, ping is up alot

Re: [HSI] Slow speeds in upstate SC

Fri, 13 Jun 2008 21:39:36 EDT

apply17 : Sigh..
Tracing route to dslreports.com [209.123.109.175]
over a maximum of 30 hops:

1 6 ms 5 ms 5 ms 10.129.64.1
2 5 ms 6 ms 5 ms 172.22.32.154
3 8 ms 6 ms 8 ms 172.22.32.253
4 26 ms 18 ms 16 ms 172.22.32.102
5 47 ms 44 ms 47 ms atl-agg01-pos1-0.wvfiber.net [66.216.1.9]
6 81 ms 79 ms 83 ms atl-c00-pos-1-34-1.OC48-ash-c00-pos-1-14-1.wvfiber.net [66.216.1.17]
7 228 ms 200 ms * ash-ten3-1-atl-ten3-1.wvfiber.net [66.216.1.158]
8 58 ms 54 ms * nyc-ten1-1-ash-ten3-3.wvfiber.net [66.216.1.162]
9 125 ms 142 ms 135 ms nyiix.ge-2-2-0.gbr1.nyc.nac.net [198.32.160.20]
10 115 ms 111 ms 115 ms 0.e1-1.tbr2.ewr.nac.net [209.123.10.133]
11 103 ms 104 ms 110 ms 0.e1-4.tbr2.oct.nac.net [209.123.10.126]
12 41 ms * 43 ms vlan808.esd1.oct.nac.net [209.123.10.42]
13 119 ms 112 ms 105 ms www.dslreports.com [209.123.109.175]

Trace complete.

Re: [HSI] Slow speeds in upstate SC

Fri, 13 Jun 2008 17:37:17 EDT

penguin356 : Not looking bad in Simpsonville

Re: [HSI] Slow speeds in upstate SC

Fri, 13 Jun 2008 13:04:59 EDT

Zone15 : I'm not sure whats going on right now, modem went off for 5 mins, came back on and all of a sudden my download speed went to 10mb package speeds (but upload stayed the same) when I have the 5mb package. Not complaining about getting the extra speed but just wondering whats going on.

Re: [HSI] Slow speeds in upstate SC

Fri, 13 Jun 2008 12:34:04 EDT

Bolekim : Actually i was just getting ready to call Charter when i got home from work tonight, seems at about 7pm the connection slows down. Monday, wed, thrus it seems to be the problem. tuesday was the only night it was normal.

From the 10th

Re: [HSI] Slow speeds in upstate SC

Fri, 13 Jun 2008 10:06:15 EDT

chtr_sc : I will have someone take a look at the link on your hop 4 (inside our network). I don't think the traffic came back correctly after the Qwest outage the other night.

Re: [HSI] Slow speeds in upstate SC

Thu, 12 Jun 2008 22:25:12 EDT

Zone15 :

Just WONDERFUL...

Is there a charter tech here that can tell me when this is going to get fixed? I'm getting tired of calling in and knowing more about the problem the even the supervisor.

Re: [HSI] Slow speeds in upstate SC

Mon, 12 May 2008 22:52:03 EDT

boggaf05 : A OK here all day...

Re: [HSI] Slow speeds in upstate SC

Mon, 12 May 2008 20:46:43 EDT

Zone15 :
just ridiculous... wvfiber needs to take a hike, permanently.

Re: [HSI] Slow speeds in upstate SC

Fri, 09 May 2008 23:17:06 EDT

boggaf05 : And one modem cycle later.... :o

Re: [HSI] Slow speeds in upstate SC

Fri, 09 May 2008 23:08:33 EDT

boggaf05 : I dont think its been completly fixed yet.... :(

Re: [HSI] Slow speeds in upstate SC

Fri, 09 May 2008 21:53:21 EDT

Gareee : Wonder if I got your bandwidth?

The guys that were out said that all the hardware installs and changes done in Atlanta have been done for a little while now, tough it took them longer then anticipated to get them all working optimally.

Re: [HSI] Slow speeds in upstate SC

Fri, 09 May 2008 21:28:29 EDT

tsteele93 :

said by Gareee :

Woot! 2nd day in a row that I'm getting 10/1 during peak hours

My 10/1 account - Lucky you... :(

Re: [HSI] Slow speeds in upstate SC

Fri, 09 May 2008 20:14:37 EDT

Gareee : Woot! 2nd day in a row that I'm getting 10/1 during peak hours

Re: [HSI] Slow speeds in upstate SC

Fri, 09 May 2008 14:44:03 EDT

dwykofka : I get 10/1 on non WV fiber routes and in off peak times.

I also transfer some data across the local area which would not be affecting by ATL's ummm lack of fortitude.

Re: [HSI] Slow speeds in upstate SC

Fri, 09 May 2008 14:32:58 EDT

anon :

said by dwykofka :

I'm still waiting for 16/2 in Greenville.

Anyone got any news?

It won't make any difference. We aren't getting the 10/1 we are paying for now! 16/2 will just be another "pretend" number that you don't actually get.

Re: [HSI] Slow speeds in upstate SC

Thu, 08 May 2008 16:05:20 EDT

Gareee : I had filed a BBB complaint 3 months ago. They told the BBB the issues was being resolved in 2 weeks, as new hardware was added online and "tweaked".

Since the issues still haven't been resolved, I contacted the charter rep who was handling my case, and it's now been 2 weeks, and she cannot get any answer from charter corporate at all on when the issues will be resolved.

I get a call from her every 3 days, apologizing because she still has no idea what's going on.

And today for some reason, they sent a tech out AGAIN to check my lines, even though they've done it like 5 times now, and upper management KNOWS the problem is actually the Atlanta bottle neck.

Guess they have plenty of money to toss around sending out techs who can't fix anything locally, because everything locally is fine.

And oddly enough, I was actually getting 10 meg last night, with a ping of 62.. best connect speeds and ping I've seen in an evening for 2 months.

Re: [HSI] Slow speeds in upstate SC

Wed, 07 May 2008 23:02:36 EDT

dwykofka : I'm still waiting for 16/2 in Greenville.

Anyone got any news?

Re: [HSI] Slow speeds in upstate SC

Tue, 06 May 2008 01:02:06 EDT

joker5656 : any one notice the speeds are slow when you test ATL? i get alright results with Washington DC on speak easy.

Re: [HSI] Slow speeds in upstate SC

Mon, 05 May 2008 21:22:52 EDT

boggaf05 : Oops!

Re: [HSI] Slow speeds in upstate SC

Sun, 04 May 2008 00:37:50 EDT

chaud : It is actually working for once!

Re: [HSI] Slow speeds in upstate SC

Fri, 02 May 2008 19:06:52 EDT

boggaf05 : WV Fiber must have gotton their act together, or maybe usage is light since its Friday...

Re: [HSI] Slow speeds in upstate SC

Tue, 29 Apr 2008 20:18:31 EDT

anon : My Ping goes high after 6:o'clock in the evening.
This is on a 10MB line. It always goes high at WVFIBER.
Can Charter fix this or should i just change to DSL.

Hops IP Address RTT DNS Name
1 192.168.1.1 0
2 10.115.128.1 8
3 172.22.5.41 18
4 172.22.5.65 9
5 172.22.32.114 11
6 172.22.32.102 11
7 66.216.1.9 133 atl-agg01-pos1-0.wvfiber.net
8 66.216.8.13 23
9 66.216.1.158 202 ash-ten3-1-atl-ten3-.wvfiber.net
10 66.216.1.162 120 nyc-ten1-1-ash-ten3-.wvfiber.net
11 198.32.160.157 58 nyiix.gi3-6.cr1.nyc1.choopa.net
12 64.237.32.33 105 p-pc5-cr1.ewr1.Choopa.net
13 64.237.32.66 34 p-tge1-3-cr2.ewr2.Choopa.net
14 66.55.137.206 100 66.55.137.206.choopa.net
Host reached

Re: [HSI] Slow speeds in upstate SC

Tue, 29 Apr 2008 19:04:34 EDT

boggaf05 : Yep it still a problem , look at this quality graph from my router...

but speeds are ok today

Re: [HSI] Slow speeds in upstate SC

Mon, 28 Apr 2008 20:59:37 EDT

Gareee : OMG! it's getting even worst!

(Keep in mind I should have 10 meg, or 10,000!

Re: [HSI] Slow speeds in upstate SC

Mon, 28 Apr 2008 20:47:45 EDT

chaud : Not sure if this packet loss is related, but it is impacting my VoIP.
The test says otherwise, but I am losing audio and having quality issues for the first time since I started using P8.
»/linequality/8···/2378336

Re: [HSI] Slow speeds in upstate SC

Mon, 28 Apr 2008 20:31:51 EDT

Gareee : Just documenting my slow speeds for the BBB

Re: [HSI] Slow speeds in upstate SC

Sat, 26 Apr 2008 16:22:09 EDT

chaud :

said by SystemTech :

our provider wv fiber seems to be having issues and the core people are in talks with them.

Thanks for the update, hope to see it resolved soon.

Re: [HSI] Slow speeds in upstate SC

Sat, 26 Apr 2008 15:26:06 EDT

penguin356 : My speeds are still looking good:

I am not to opptimistic it will stay this good.

Re: [HSI] Slow speeds in upstate SC

Fri, 25 Apr 2008 22:23:06 EDT

Inthefiber : I sure would like to see this Thread die.

Re: [HSI] Slow speeds in upstate SC

Fri, 25 Apr 2008 11:19:04 EDT

apply17 :

said by penguin356 :

"our provider wv fiber seems to be having issues and the core people are in talks with them."

You think??

Lol ^^

Re: [HSI] Slow speeds in upstate SC

Fri, 25 Apr 2008 10:21:09 EDT

penguin356 : "our provider wv fiber seems to be having issues and the core people are in talks with them."

You think??

Re: [HSI] Slow speeds in upstate SC

Fri, 25 Apr 2008 07:56:07 EDT

SystemTech : our provider wv fiber seems to be having issues and the core people are in talks with them.

Re: [HSI] Slow speeds in upstate SC

Fri, 25 Apr 2008 00:06:24 EDT

anon :
That didn't take long to get worse...

Re: [HSI] Slow speeds in upstate SC

Thu, 24 Apr 2008 23:52:05 EDT

anon :

And that's actually higher than it was earlier (400kbps earlier)

Re: [HSI] Slow speeds in upstate SC

Thu, 24 Apr 2008 23:41:44 EDT

chaud : Almost midnight...yet the fail continues.

Re: [HSI] Slow speeds in upstate SC

Thu, 24 Apr 2008 19:20:12 EDT

penguin356 : I do not believe this...

That was done at 7:19 PM...

Re: [HSI] Slow speeds in upstate SC

Tue, 22 Apr 2008 21:24:33 EDT

Inthefiber : I have been told four different times by local Charter folks that it has been fixed. Do they not know that it is still broken?

Re: [HSI] Slow speeds in upstate SC

Mon, 21 Apr 2008 19:56:56 EDT

Bolekim : Looks like issues again starting all over..

Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.

C:\Documents and Settings\Mike>tracert 206.16.235.100

Tracing route to 206.16.235.100 over a maximum of 30 hops

1 1 ms 1 ms 1 ms 192.168.0.1
2 19 ms 20 ms 18 ms 10.129.0.1
3 25 ms 21 ms 21 ms 172.22.33.53
4 29 ms 27 ms 29 ms 172.22.32.137
5 141 ms 140 ms 135 ms atl-edge-18.inet.qwest.net [216.206.221.149]
6 144 ms 142 ms 142 ms atl-core-02.inet.qwest.net [205.171.21.165]
7 150 ms 146 ms 145 ms atl-brdr-03.inet.qwest.net [205.171.21.102]
8 145 ms 146 ms 146 ms 63.146.26.234
9 162 ms 167 ms 164 ms tbr2.attga.ip.att.net [12.123.20.206]
10 163 ms 161 ms 163 ms cr1.attga.ip.att.net [12.122.17.113]
11 168 ms 173 ms 177 ms cr2.wswdc.ip.att.net [12.122.1.174]
12 174 ms 171 ms 173 ms tbr1.wswdc.ip.att.net [12.122.16.62]
13 164 ms 160 ms 159 ms 12.123.8.33
14 163 ms 166 ms 167 ms 12-122-254-98.attens.net [12.122.254.98]
15 281 ms 197 ms 207 ms mdf002c7613r0001-gig-10-1.wdc1.attens.net [63.24
0.192.138]

Re: [HSI] Slow speeds in upstate SC

Tue, 15 Apr 2008 22:10:55 EDT

katsura :

I started lagging pretty badly in an MMO I play, so I closed out the client and ran those two tests. Those kind of speeds have pretty much been the norm for me during the evening for the past few months. Power cycling and direct connection do not help, nor did reprovisioning the modem. My systems are clean, and the wireless network is secured against leechers.

Re: [HSI] Slow speeds in upstate SC

Mon, 14 Apr 2008 21:20:08 EDT

chaud : Completely unacceptable. As there is no good alternative, I am stuck with it. This is pretty disappointing.

Re: [HSI] Slow speeds in upstate SC

Mon, 14 Apr 2008 20:17:43 EDT

penguin356 : Speed is still horrible in Simpsonville. Pings do look better, but it still sucks. If Verizon would ever get DSL in Simpsonville, I would dump Charter without thinking twice.

»www.speedtest.net/result/259467078.png

»www.speedtest.net/result/259467348.png

Re: [HSI] Slow speeds in upstate SC

Mon, 14 Apr 2008 19:21:10 EDT

Gareee : Just doing a record to show that even though a better business beaurea complaint on servers said it would be resolved in 2-3 weeks, after 4 weeks the speed issues have still not been resolved at all. speed is still 1/2 during peak hours, and ping has increased to unplayable levels for online games.

Re: [HSI] Slow speeds in upstate SC

Sat, 12 Apr 2008 11:55:08 EDT

dwykofka : I have noticed latency in ssh connections where wvfiber is involved during peak hours.

Most of the time it is fine but there is a definite issue.

Re: [HSI] Slow speeds in upstate SC

Fri, 11 Apr 2008 21:22:33 EDT

Sikmaz : I am beginning to wonder if wvfiber is just labeling icmp packets as low priority. Interactive applications that I use frequently like SSH sessions have shown none of the ill-effects of high latency that I would expect based on these traceroutes.

In fact I just spent over an hour on SSH with an exported X session and never noticed any slowdown yet all the traceroutes I did showed 150+ms with certain hops. If I was really seeing 150+ ms I would have noticed that as most of what I was working on was text input.

I am also getting full speed off of my uploads and downloads so despite the strange traceroutes actual usage has been great.

Re: [HSI] Slow speeds in upstate SC

Fri, 11 Apr 2008 16:04:09 EDT

dwykofka : My Advice.. Drop wvfiber and pickup another transit provider since you in the dc already. they are obviously not living up to their contract.

Re: [HSI] Slow speeds in upstate SC

Mon, 07 Apr 2008 21:18:02 EDT

chaud :
Awful

Re: [HSI] Slow speeds in upstate SC

Sun, 06 Apr 2008 21:53:58 EDT

tsteele93 :

quote:
We have gotten the WV fiber to work properly now. I have noticed that there is only one hop that is still causing some issue with traceroutes but over all I think we have a better service. We will tweak some more over the next few days and work on that one hop in WV network. 9pm and my ping to Google is 70-80ms, yahoo is 70-80ms, and dslreports is slightly higher at 80-100ms. I think we have made an improvement in the pop location. We still have some node changes to make but those should be completed end of April I hope. Please let me know if you are still having issues. We are trying to get this fixed but some things are out of our control. I would like your input as I want to improve your experience. thanks

My input is that I hope you don't still think that wvfiber is working!

Tracing route to google.com [72.14.207.99]
over a maximum of 30 hops:

1 1 ms 1 ms 1 ms 192.168.1.1
2 18 ms 11 ms 7 ms 10.120.192.1
3 11 ms 11 ms 9 ms 172.22.33.125
4 10 ms 10 ms 20 ms 172.22.33.153
5 12 ms 10 ms 11 ms 172.22.32.102
6 111 ms 97 ms 87 ms atl-agg01-pos1-0.wvfiber.net [66.216.1.9]
7 95 ms 101 ms 275 ms 66.216.8.17
8 122 ms 124 ms 127 ms 74.125.49.9
9 75 ms 168 ms 98 ms 64.233.174.2
10 121 ms 124 ms 138 ms 216.239.48.68
11 85 ms 93 ms 113 ms 209.85.252.167
12 98 ms 110 ms 103 ms 72.14.233.113
13 129 ms 127 ms 111 ms 66.249.94.92
14 78 ms 69 ms 73 ms 66.249.94.50
15 147 ms 150 ms 146 ms eh-in-f99.google.com [72.14.207.99]

Trace complete.

Re: [HSI] Slow speeds in upstate SC

Sun, 06 Apr 2008 21:48:23 EDT

tsteele93 :

quote:
yes this is the new Oc-48's that I was referring too. We now have the capability to add more bandwidth quickly now that we are connected to 56 Marietta in Atlanta. there are many peering partners that we can utilize now and WV will help us with that. We are talking to them about the 66.x.x.x in there network and hope to see a change real soon to improve the performance. I will try to monitor this site and do what I can to help everyone get the customer experience that they are looking for. But I also know I can't please everyone. Thanks

Hey chtr_sc, any word on whether this is going to be dealt with quickly? My afternoon and evening performance is often below 1mb down and I have 10mb service.

Re: [HSI] Slow speeds in upstate SC

Sun, 06 Apr 2008 21:42:42 EDT

tsteele93 : Tracing route to yahoo.com [216.109.112.135]
over a maximum of 30 hops:

1 1 ms 1 ms 1 ms 192.168.1.1
2 8 ms 15 ms 8 ms 10.120.192.1
3 10 ms 11 ms 26 ms 172.22.33.129
4 11 ms 9 ms 10 ms 172.22.33.149
5 73 ms 77 ms 75 ms 172.22.32.102
6 95 ms 88 ms 88 ms atl-agg01-pos1-0.wvfiber.net [66.216.1.9]
7 109 ms 108 ms 113 ms 66.216.8.13
8 223 ms 232 ms 213 ms ash-ten3-1-atl-ten3-1.wvfiber.net [66.216.1.158]

9 30 ms 28 ms 30 ms exchange-cust1.dc2.equinix.net [206.223.115.16]

10 86 ms 89 ms 84 ms ge-0-0-0-p110.msr2.dcn.yahoo.com [216.115.108.5]

11 105 ms 93 ms 93 ms ge7-2.bas1-m.dcn.yahoo.com [216.109.120.201]
12 37 ms 28 ms 34 ms w2.rc.vip.dcn.yahoo.com [216.109.112.135]

Trace complete.

What is this wvfiber.net and what happened with Charter? I have been getting extremely slow click-through for a couple of weeks now.

I had an appointment last Monday and they gave me a new modem and did a couple of speedtests and went from less than 1mb down to about 9mb down. But it didn't last anytime and I was getting less than 0.5 down and called for another appointment on Tuesday but this makes me think that I'm just spinning wheels.

Re: [HSI] Slow speeds in upstate SC

Sun, 06 Apr 2008 13:16:27 EDT

yakmandu : It looks like as of this morning my speeds are back to normal, just under 5 megs down (4.7), and upload had remained good.
Not sure what was the issue.

Re: [HSI] Slow speeds in upstate SC

Sat, 05 Apr 2008 11:07:57 EDT

yakmandu : For the last two days and now again today I am getting ridiculously slow downloads. Only about meg down, upload is fine at 476k. No packet loss and ping times and trace routes show fine. Transmit level, downstream level and SNR are all looking good. Called tech support a got a tech in the Philippines, he is going to monitor, but I'm afraid that they do not get any information about issues other than outages.
Anyone else experiencing low downloads, worse than ever the last few days in upstate SC?

Re: [HSI] Slow speeds in upstate SC

Sat, 05 Apr 2008 06:43:53 EDT

anon : Tracing route to yahoo.com [216.109.112.135]
over a maximum of 30 hops:

1 1 ms 1 ms 1 ms 192.168.1.254
2 12 ms 12 ms 13 ms 68.152.247.189
3 13 ms 13 ms 13 ms 68.152.247.193
4 30 ms 30 ms 30 ms ixc00gsp-ge-1-3.bellsouth.net [205.152.123.81]
5 17 ms 17 ms 17 ms 65.83.239.0
6 17 ms 17 ms 18 ms axr00aep-so-1-0-0.bellsouth.net [65.83.238.38]
7 29 ms 28 ms 29 ms pxr00ash-so-1-0-0.bellsouth.net [65.83.236.180]

8 29 ms 29 ms 30 ms 65.83.237.228
9 58 ms 30 ms 30 ms ge-1-0-0-p100.msr1.dcn.yahoo.com [216.115.108.41
]
10 30 ms 30 ms 31 ms ge9-3.bas1-m.dcn.yahoo.com [216.109.120.219]
11 30 ms 31 ms 31 ms w2.rc.vip.dcn.yahoo.com [216.109.112.135]

Trace complete.

Ahh its nice to be back on Bellsouth/AT&T DSL again. Sorry Charter but i just couldnt take it anymore.

Re: [HSI] Slow speeds in upstate SC

Fri, 04 Apr 2008 00:35:29 EDT

chaud : It is after midnight on a Thursday, most people should be in bed, and still have spikes?

Re: [HSI] Slow speeds in upstate SC

Thu, 03 Apr 2008 20:39:20 EDT

Inthefiber : I just dropped my 10mb service back down to 5. The latency is ridiculous every single night.

Re: [HSI] Slow speeds in upstate SC

Thu, 03 Apr 2008 19:39:07 EDT

Zone15 : Just put us back on f***ing ATT routing, wvfiber BLOWS

Tracing route to google.com [72.14.207.99]over a maximum of 30 hops:   1     8 ms     7 ms     6 ms  10.129.160.1  2     7 ms     7 ms     8 ms  172.22.33.101  3     8 ms     7 ms     7 ms  172.22.32.174  4     8 ms     7 ms     7 ms  172.22.32.106  5    14 ms    11 ms    12 ms  atl-agg02-pos3-0.wvfiber.net [66.216.1.13]  6    99 ms    99 ms    98 ms  66.216.18.209  7    10 ms    12 ms    11 ms  74.125.49.9  8    95 ms    12 ms    70 ms  64.233.174.2  9   126 ms   131 ms   152 ms  72.14.239.136 10   120 ms   129 ms   113 ms  72.14.238.139 11    93 ms    80 ms   108 ms  66.249.94.234 12   201 ms   280 ms   245 ms  216.239.43.146 13    52 ms   110 ms   105 ms  66.249.94.90 14    56 ms   143 ms    80 ms  66.249.94.50 15   144 ms   149 ms   143 ms  eh-in-f99.google.com [72.14.207.99] Trace complete. Tracing route to dslreports.com [209.123.109.175]over a maximum of 30 hops:   1     8 ms     7 ms     7 ms  10.129.160.1  2     7 ms     8 ms     6 ms  172.22.33.145  3     7 ms     7 ms     7 ms  172.22.33.157  4   102 ms    99 ms    95 ms  172.22.32.102  5    12 ms    11 ms    12 ms  atl-agg02-pos3-0.wvfiber.net [66.216.1.13]  6    92 ms    96 ms   100 ms  66.216.8.17  7   278 ms   204 ms   207 ms  ash-ten3-1-atl-ten3-1.wvfiber.net [66.216.1.158]  8   171 ms   159 ms   166 ms  eqix.ge-0-0-0.gbr1.ash.nac.net [206.223.115.69]  9    63 ms    33 ms    34 ms  0.so-2-2-0.gbr2.nwr.nac.net [209.123.11.29] 10    33 ms    34 ms    33 ms  33.ae0.gbr1.tl9.nac.net [209.123.11.6] 11     *        *        *     Request timed out. 12     *        *        *     Request timed out. 13     *        *        *     Request timed out. 14    33 ms    33 ms     *     www.dslreports.com [209.123.109.175] 15    34 ms    33 ms    34 ms  www.dslreports.com [209.123.109.175]

Re: [HSI] Slow speeds in upstate SC

Thu, 03 Apr 2008 18:38:08 EDT

chaud : After being fine for some time, lollag again.

Re: [HSI] Slow speeds in upstate SC

Thu, 03 Apr 2008 00:57:39 EDT

rid0617 : I've had DSL for 3 1/2 years. One outage in that period that ended after 20 hours. During that time I used the free dial up that is provided with your DSL service. Recently upgraded to 3.0 down and even more pleased. My experience with Charter was a nightmare.

Re: [HSI] Slow speeds in upstate SC

Thu, 03 Apr 2008 00:22:01 EDT

Zone15 :
This bad at 12:20 AM!

Re: [HSI] Slow speeds in upstate SC

Wed, 02 Apr 2008 17:29:11 EDT

anon : Anyone else getting spotty connectivity all day? As in, able to connect to some sites fine, others not at all, others (like areas within ebay) you can navigate some links, but not others? I'm guessing this is related to the routing problems you other folks have already been investigating.
I'm gathering info on switching to DSL again. Slower overall speeds, but I don't seem to hear about the near-constant connectivity issues that Charter creates for its users.

Re: [HSI] Slow speeds in upstate SC

Mon, 31 Mar 2008 21:06:10 EDT

Zone15 :
I really hope that isn't supposed to be acceptable.

Re: [HSI] Slow speeds in upstate SC

Sun, 30 Mar 2008 13:14:13 EDT

oldhippie :

said by wyked :

I am opening a ticket regarding that now (should receive a better response then opening one on my residential connection...)

And just why would or why should or why could it be better?

Look folks, It's time to notify your Attorney General.
Contact info for ALL states and territories:
»www.naag.org/attorneys_general.php

Re: [HSI] Slow speeds in upstate SC

Wed, 26 Mar 2008 22:26:12 EDT

chtr_sc : yes this is the new Oc-48's that I was referring too. We now have the capability to add more bandwidth quickly now that we are connected to 56 Marietta in Atlanta. there are many peering partners that we can utilize now and WV will help us with that. We are talking to them about the 66.x.x.x in there network and hope to see a change real soon to improve the performance. I will try to monitor this site and do what I can to help everyone get the customer experience that they are looking for. But I also know I can't please everyone. Thanks

Re: [HSI] Slow speeds in upstate SC

Wed, 26 Mar 2008 21:27:30 EDT

zed260 : ping to google here in Cleveland range from 37ms low end 43ms high end

Re: [HSI] Slow speeds in upstate SC

Wed, 26 Mar 2008 21:23:54 EDT

Scair : Like you mentioned, still seeing intermittent 200ms+ latency on some 66.216.x.x addresses while tracerouting to yahoo.com or dslreports.com, but overall it's improved quite a lot. Thank you!

Just as a curious network geek here: was I correct when I speculated earlier you were bypassing the wvfiber routing and overloading the qwest/att routing? I was kinda doubting you just happened to have high latency on both routes simultaneously. Oh, and is the WVFiber anything to do with the new OC48 you were mentioning earlier this year? If you're not allowed to give out that sort of info to the public I understand...like I said I'm just being the curious network geek. :)

Re: [HSI] Slow speeds in upstate SC

Wed, 26 Mar 2008 21:00:54 EDT

chtr_sc : We have gotten the WV fiber to work properly now. I have noticed that there is only one hop that is still causing some issue with traceroutes but over all I think we have a better service. We will tweak some more over the next few days and work on that one hop in WV network. 9pm and my ping to Google is 70-80ms, yahoo is 70-80ms, and dslreports is slightly higher at 80-100ms. I think we have made an improvement in the pop location. We still have some node changes to make but those should be completed end of April I hope. Please let me know if you are still having issues. We are trying to get this fixed but some things are out of our control. I would like your input as I want to improve your experience. thanks

Re: [HSI] Slow speeds in upstate SC

Wed, 26 Mar 2008 19:55:30 EDT

kvn864 : Looking goooood so far.

Tracing route to dslreports.com [209.123.109.175]
over a maximum of 30 hops:
1 1 ms 1 ms 1 ms 192.168.1.2
2 8 ms 7 ms 26 ms 10.120.192.1
3 9 ms 9 ms 11 ms 172.22.33.129
4 24 ms 21 ms 10 ms 172.22.33.157
5 23 ms 10 ms 17 ms 172.22.32.194
6 14 ms 25 ms 14 ms atl-agg01-pos1-0.wvfiber.net [66.216.1.9]
7 24 ms 35 ms 28 ms 66.216.18.213
8 30 ms 33 ms 31 ms ash-ten3-1-atl-ten3-1.wvfiber.net [66.216.1.158]
9 32 ms 33 ms 31 ms eqix.ge-0-0-0.gbr1.ash.nac.net [206.223.115.69]
10 35 ms 35 ms 37 ms 0.so-2-2-0.gbr2.nwr.nac.net [209.123.11.29]
11 35 ms 37 ms 37 ms 0.so-0-3-0.gbr1.oct.nac.net [209.123.11.233]
12 35 ms 39 ms 36 ms www.dslreports.com [209.123.109.175]

Re: [HSI] Slow speeds in upstate SC

Wed, 26 Mar 2008 17:21:39 EDT

Zone15 : here we go again...

Things were fine until they switched back to wvfiber again.

Re: [HSI] Slow speeds in upstate SC

Tue, 25 Mar 2008 22:14:29 EDT

anon : Well im tired of waiting....this problem has been going on since Nov of 07. I called AT&T tonight and ordered my DSL package. Smell ya later Charter...

Re: [HSI] Slow speeds in upstate SC

Tue, 25 Mar 2008 21:03:20 EDT

Bolekim : I thought mine was fixed but it seems to be back again... I got a call on sat they replaced some hardware, and i was back on line... yea whatever, now stabalize it...

Re: [HSI] Slow speeds in upstate SC

Mon, 24 Mar 2008 21:20:54 EDT

stevenwest13 : I have had this same problem for the past 2 1/2 weeks. After 5pm my speed goes down to less than 1mbit. I call every night and they say they can do nothing and that they want to send a tech out during the morning to check it. Funny thing is that everything is fine in the mornings. I have asked numerous times to get a tech out after 5pm to actually see it in action and they refuse. To me it seems like they know what the problem is but are trying to avoid it. I have one coming out Wed morning to check it but I doubt he will find anything wrong.

Re: [HSI] Slow speeds in upstate SC

Fri, 21 Mar 2008 12:29:21 EDT

Zone15 : yea its starting to go up here too, normally I ping around 20-30ms to my personal website and I'm already getting pings around 100ms to it.

Re: [HSI] Slow speeds in upstate SC

Fri, 21 Mar 2008 02:09:24 EDT

chaud : Going through ATT for now. Hopefully stays nice like it is at 2am.

Tracing route to dslreports.com [209.123.109.175]over a maximum of 30 hops:   1    <1 ms    <1 ms    <1 ms  192.168.0.1  2     6 ms     5 ms     5 ms  10.125.160.1  3     6 ms     7 ms     7 ms  172.22.33.57  4     8 ms     9 ms    10 ms  172.22.32.106  5    11 ms    11 ms    11 ms  12.86.87.29  6    34 ms    34 ms    31 ms  tbr2.attga.ip.att.net [12.122.96.74]  7    34 ms    32 ms    32 ms  cr1.attga.ip.att.net [12.122.17.89]  8    32 ms    33 ms    31 ms  cr2.wswdc.ip.att.net [12.122.1.174]  9    33 ms    33 ms    31 ms  tbr1.wswdc.ip.att.net [12.122.16.46] 10    31 ms    31 ms    31 ms  gar1.ascva.ip.att.net [12.122.80.193] 11    31 ms    32 ms    32 ms  12.117.208.26 12    39 ms    37 ms    37 ms  so-1-0-0.nyc22.ip.tiscali.net [213.200.80.125] 13    39 ms    37 ms    37 ms  netaccess-gw.ip.tiscali.net [213.200.73.122] 14    38 ms    38 ms    39 ms  0.e1-3.tbr1.tl9.nac.net [209.123.10.73] 15    38 ms    37 ms    37 ms  0.e1-4.tbr1.mmu.nac.net [209.123.10.101] 16    38 ms    38 ms    40 ms  0.e-1-1.tbr1.oct.nac.net [209.123.10.17] 17    37 ms    39 ms    42 ms  www.dslreports.com [209.123.109.175] Trace complete.

Did not do so. At 11 am already back up somewhat.

Tracing route to dslreports.com [209.123.109.175]over a maximum of 30 hops:   1    <1 ms    <1 ms    <1 ms  192.168.0.1  2     7 ms     6 ms     5 ms  10.125.160.1  3     9 ms     7 ms     9 ms  172.22.33.57  4     9 ms    11 ms    19 ms  172.22.32.106  5    84 ms    88 ms    89 ms  12.86.87.29  6   102 ms   107 ms   101 ms  tbr2.attga.ip.att.net [12.122.96.74]  7   104 ms   105 ms   103 ms  cr1.attga.ip.att.net [12.122.17.89]  8   106 ms   106 ms   110 ms  cr2.wswdc.ip.att.net [12.122.1.174]  9   103 ms   102 ms    99 ms  tbr1.wswdc.ip.att.net [12.122.16.46] 10    97 ms    99 ms   101 ms  gar1.ascva.ip.att.net [12.122.80.193] 11   105 ms   100 ms   101 ms  12.117.208.26 12   111 ms   108 ms   104 ms  so-1-0-0.nyc22.ip.tiscali.net [213.200.80.125] 13   146 ms   126 ms   157 ms  netaccess-gw.ip.tiscali.net [213.200.66.202] 14   123 ms   123 ms   148 ms  0.e1-4.tbr1.mmu.nac.net [209.123.10.101] 15   159 ms   155 ms   159 ms  0.e-1-1.tbr1.oct.nac.net [209.123.10.17] 16   160 ms   159 ms   163 ms  0.e-1-1.tbr1.oct.nac.net [209.123.10.17] 17   150 ms   131 ms   356 ms  0.ge-1-2-0.gbr1.oct.nac.net [209.123.10.58] 18   117 ms   119 ms   112 ms  www.dslreports.com [209.123.109.175] Trace complete.

Re: [HSI] Slow speeds in upstate SC

Fri, 21 Mar 2008 02:00:10 EDT

Bolekim : I talked to charter tech 2x tonight first one had me jump thru the usual hoops, disconnect the router, blah blah blah... Eventually he couldnt get me to even connect thru the modem and my puter. Odd once i got off the phone ticked off that i now had NO connection, i hooked the router back up, rebooted mmodem,router, the puter, it worked again but with crappy speeds.. still..

2nd call the tech says there is a problem in the area (no REALLY!) and they have been working the past 2 nights to fix the problem... He was going to have a message put up on the phone system (i guess they are getting alot of calls) stating there was a problem.. Call and complain.. I will again tomorrow ...

Re: [HSI] Slow speeds in upstate SC

Fri, 21 Mar 2008 00:51:06 EDT

chaud : as midnight hit and passed, people went to bed, and now wow is at an ok 200ms. Not acceptable, but much better. Less overloaded circuit please.

Re: [HSI] Slow speeds in upstate SC

Thu, 20 Mar 2008 23:26:46 EDT

djrogi : I haven't been on here in a while because speeds have been great, but what happened? Both my 10MB business connection and my home connection are both below 1MB for most of the last two days.

What's up Charter? Here are two back to back tests to different centers.

Re: [HSI] Slow speeds in upstate SC

Thu, 20 Mar 2008 21:40:24 EDT

Zone15 : Routing just changed again, back to wvfiber...

Re: [HSI] Slow speeds in upstate SC

Thu, 20 Mar 2008 21:07:33 EDT

Sikmaz : It is interesting that you are going through Telia considering the dispute they are having Cogent. Maybe the problem isn't Charter but this dispute?

Re: [HSI] Slow speeds in upstate SC

Thu, 20 Mar 2008 21:01:33 EDT

apply17 :

Tracing route to dslreports.com [209.123.109.175]over a maximum of 30 hops:   1     7 ms     7 ms     7 ms  10.129.64.1  2     7 ms     7 ms     8 ms  172.22.32.154  3    15 ms    10 ms    11 ms  atl-edge-18.inet.qwest.net [216.206.221.149]  4    17 ms    15 ms    16 ms  atl-core-02.inet.qwest.net [205.171.21.165]  5    30 ms    31 ms    31 ms  cer-core-01.inet.qwest.net [67.14.8.202]  6    30 ms    32 ms    32 ms  chp-brdr-02.inet.qwest.net [205.171.139.114]  7   268 ms   263 ms   268 ms  chi-bb1-link.telia.net [213.248.85.29]  8   286 ms   279 ms   276 ms  nyk-bb1-pos0-3-0.telia.net [213.248.80.154]  9   291 ms   289 ms   274 ms  nyk-b3-link.telia.net [80.91.250.9] 10   301 ms   292 ms   278 ms  nyk-b3-link.telia.net [80.91.250.93] 11   275 ms   282 ms   285 ms  0.e2-2.tbr1.tl9.nac.net [209.123.10.90] 12   272 ms   279 ms   281 ms  0.e1-4.tbr1.mmu.nac.net [209.123.10.101] 13   287 ms   283 ms   289 ms  0.e1-4.tbr1.mmu.nac.net [209.123.10.101] 14   277 ms   281 ms   284 ms  0.ge-1-2-0.gbr1.oct.nac.net [209.123.10.58] 15   263 ms   264 ms   262 ms  www.dslreports.com [209.123.109.175] Trace complete.

Re: [HSI] Slow speeds in upstate SC

Thu, 20 Mar 2008 20:11:44 EDT

Zone15 : Looks like they just switched the routes back to AT&T again, pings went from 600's to 300's.

Tracing route to dslreports.com [209.123.109.175]over a maximum of 30 hops:   1     7 ms     7 ms     7 ms  10.129.160.1  2     7 ms     7 ms     8 ms  172.22.33.145  3     8 ms     7 ms     7 ms  172.22.33.149  4     8 ms     7 ms     7 ms  172.22.32.102  5   221 ms   217 ms   221 ms  12.86.87.29  6   258 ms   257 ms   259 ms  tbr1.attga.ip.att.net [12.122.96.14]  7   266 ms   272 ms   268 ms  cr1.attga.ip.att.net [12.122.17.1]  8   266 ms   272 ms   271 ms  cr2.wswdc.ip.att.net [12.122.1.174]  9   264 ms   263 ms   259 ms  tbr1.wswdc.ip.att.net [12.122.16.38] 10   266 ms   268 ms   273 ms  gar1.ascva.ip.att.net [12.122.80.193] 11   247 ms   239 ms   239 ms  12.117.208.26 12   296 ms   318 ms   317 ms  so-1-0-0.nyc22.ip.tiscali.net [213.200.80.125] 13   313 ms   298 ms   285 ms  netaccess-gw.ip.tiscali.net [213.200.73.122] 14   291 ms   302 ms   303 ms  0.e1-3.tbr1.tl9.nac.net [209.123.10.73] 15   318 ms   316 ms   306 ms  0.e1-4.tbr1.mmu.nac.net [209.123.10.101] 16   379 ms   323 ms   326 ms  0.e-1-1.tbr1.oct.nac.net [209.123.10.17] 17   286 ms   334 ms   298 ms  www.dslreports.com [209.123.109.175] Trace complete.

Re: [HSI] Slow speeds in upstate SC

Thu, 20 Mar 2008 19:58:50 EDT

apply17 :

said by RobyP :

How much is AT&T?

FastAccess DSL Xtreme 6mb/512kb is $42.95

»www.bellsouth.com/consumer/inets···dex.html

Re: [HSI] Slow speeds in upstate SC

Thu, 20 Mar 2008 19:51:58 EDT

anon : This is ridiculous!! I have been having trouble all week with EVERYTHING! For the amount of money we spend on this service it would be nice to get at least an acknowledgement that there is a problem...I'm with you...if it isn't fixed soon, I'm gonna have to go elsewhere....How much is AT&T?

Re: [HSI] Slow speeds in upstate SC

Thu, 20 Mar 2008 19:45:55 EDT

anon : Charter Tech Support seems to think it's my modem. Interesting once I told them I own it and don't lease it from them

Re: [HSI] Slow speeds in upstate SC

Thu, 20 Mar 2008 19:04:33 EDT

Bolekim : Pretty much the same for me.. logged out WoW at 1297 lat.. the traces have just been getting worse

1 tracert 206.16.235.100

Tracing route to 206.16.235.100 over a maximum of 30 hops

1 1 ms 1 ms 1 ms 192.168.0.1
2 12 ms 11 ms 12 ms 10.123.32.1
3 21 ms 12 ms 12 ms 172.22.33.53
4 182 ms 181 ms 181 ms 172.22.32.194
5 1022 ms 1013 ms 1029 ms 12.86.87.29
6 884 ms 875 ms 893 ms tbr2.attga.ip.att.net [12.122.96.74]
7 1053 ms 1020 ms 1032 ms cr1.attga.ip.att.net [12.122.17.73]
8 55 ms 56 ms 62 ms cr2.wswdc.ip.att.net [12.122.1.174]
9 61 ms 60 ms 63 ms tbr2.wswdc.ip.att.net [12.122.16.70]
10 998 ms 1026 ms 1004 ms 12.123.8.37
11 1023 ms 1015 ms 978 ms 12-122-254-98.attens.net [12.122.254.98]
12 911 ms 911 ms 912 ms mdf002c7613r0001-gig-10-1.wdc1.attens.net [63.24
0.192.138]
13 *

Re: [HSI] Slow speeds in upstate SC

Thu, 20 Mar 2008 18:54:16 EDT

chaud :

said by apply17 :

2000+ ping in WoW...

Only 1985 here!

This is silly, 2 days of unusable internet.

Re: [HSI] Slow speeds in upstate SC

Thu, 20 Mar 2008 18:49:34 EDT

apply17 : 2000+ ping in WoW...

Re: [HSI] Slow speeds in upstate SC

Thu, 20 Mar 2008 18:32:58 EDT

Zone15 : 6:30...

Re: [HSI] Slow speeds in upstate SC

Thu, 20 Mar 2008 16:58:41 EDT

anon : Alright, I've been enjoying a couple of months of a flawless cable connection, then all of a sudden, WHAT THE SHIT IS THIS FUCK?!

Tracing route to google.com [64.233.167.99]
over a maximum of 30 hops:

1 1 ms 1 ms 1 ms 192.168.1.1
2 8 ms 9 ms 13 ms 10.125.160.1
3 9 ms 9 ms 9 ms 172.22.33.57
4 109 ms 109 ms 109 ms 172.22.32.102
5 13 ms 15 ms 15 ms atl-agg01-pos1-0.wvfiber.net [66.216.1.9]
6 431 ms 430 ms 436 ms 66.216.1.69
7 34 ms 41 ms 23 ms 74.125.49.9
8 441 ms 434 ms 440 ms 64.233.174.84
9 524 ms 532 ms 514 ms 209.85.248.178
10 43 ms 504 ms 495 ms 72.14.232.57
11 506 ms 507 ms 435 ms 72.14.238.89
12 440 ms 460 ms 534 ms 64.233.175.42
13 494 ms 499 ms 503 ms py-in-f99.google.com [64.233.167.99]

Trace complete.

This is as early as 4:00 PM EST.

Re: [HSI] Slow speeds in upstate SC

Thu, 20 Mar 2008 08:55:03 EDT

anon : I am actually am a NC customer of charter. My normal route is via qwest /at&t. My speeds have been flawless and almost no packet loss via this route.....that is of course until as you guys noted sc traffic was re-routed.

I was monitoring this thread and at the point you guys mentioned you were re-routed...I am may neighbors began having same issues you guys were during prime time.

So in short, I am pretty sure the re-route is just choking the qwest / at&t route and once the finish whatever it is they are doing it should resolve for us in Sanford NC and with some luck you guys as well on your normal route.

Re: [HSI] Slow speeds in upstate SC

Thu, 20 Mar 2008 01:31:17 EDT

rid0617 : And just think if your the lucky winner you could have this kind of service for the rest of your life.

Re: [HSI] Slow speeds in upstate SC

Thu, 20 Mar 2008 01:16:36 EDT

chaud : Since around 10PM I keep randomly dropping my IRC connections, and have a massive ping to wow since it was fine earlier.
=( Overloaded thing.

Re: [HSI] Slow speeds in upstate SC

Wed, 19 Mar 2008 22:55:21 EDT

Inthefiber :

said by Scair :

Given that my previous traceroutes today that went through Qwest/AT&T instead of wvfiber were consistently 50ms at every hop, I'm wondering if the latency we're seeing on that routing now is Charter totally bypassing wvfiber and overloading the Qwest route while they fix this.

Yep, That is what I am thinking.

Re: [HSI] Slow speeds in upstate SC

Wed, 19 Mar 2008 21:38:21 EDT

Scair : I talked to a Charter tech for an hour or so this evening (3/19). After showing them multiple traceroutes that jump from 30ms latency to 500+ the moment it routes over any 66.216.1.x address (wvfiber.net as others have noted), they agreed there was an issue. However, I was told there was no way for them to escalate it without first having a tech come out Sunday and check my line despite the fact that they acknowledge it's not my line and that the issue is in their network. *sigh*

Given that my previous traceroutes today that went through Qwest/AT&T instead of wvfiber were consistently 50ms at every hop, I'm wondering if the latency we're seeing on that routing now is Charter totally bypassing wvfiber and overloading the Qwest route while they fix this.

Re: [HSI] Slow speeds in upstate SC

Wed, 19 Mar 2008 21:07:07 EDT

chaud : Not enjoying my connection being useless.

Re: [HSI] Slow speeds in upstate SC

Wed, 19 Mar 2008 21:03:52 EDT

DaMaGeINC : Ya, this sucks. Thought I had problems with something on my network. Then I realized that I use charter, so I did a tracert and bingo. Its their problem.

bt ~ # traceroute dslreports.comtraceroute to dslreports.com (209.123.109.175), 30 hops max, 38 byte packets 1  172.31.151.8 (172.31.151.8)  1.409 ms  1.207 ms  0.831 ms 2  192.168.1.1 (192.168.1.1)  5.014 ms  4.452 ms  4.929 ms 3  10.123.32.1 (10.123.32.1)  13.101 ms  13.757 ms  12.149 ms 4  172.22.33.53 (172.22.33.53)  17.310 ms  12.508 ms  20.843 ms 5  172.22.32.102 (172.22.32.102)  13.975 ms  11.751 ms  12.790 ms 6  12.86.87.29 (12.86.87.29)  243.564 ms  246.948 ms  261.080 ms 7  tbr1.attga.ip.att.net (12.122.96.14)  278.919 ms  280.999 ms  272.044 ms 8  cr1.attga.ip.att.net (12.122.17.41)  267.136 ms  278.510 ms  285.959 ms 9  cr2.wswdc.ip.att.net (12.122.1.174)  285.368 ms  257.352 ms  259.521 ms10  tbr2.wswdc.ip.att.net (12.122.16.70)  268.172 ms  272.555 ms  281.110 ms11  gar1.ascva.ip.att.net (12.122.80.197)  278.201 ms  248.242 ms  244.650 ms12  12.117.208.26 (12.117.208.26)  254.804 ms  274.696 ms  283.539 ms13  so-1-0-0.nyc22.ip.tiscali.net (213.200.80.125)  283.939 ms  268.263 ms  266.                                                                                                                                   797 ms14  netaccess-gw.ip.tiscali.net (213.200.66.202)  257.017 ms  268.205 ms netacce                                                                                                                                   ss-gw.ip.tiscali.net (213.200.73.122)  282.723 ms15  0.e1-3.tbr1.tl9.nac.net (209.123.10.73)  281.790 ms 0.e1-4.tbr2.mmu.nac.net                                                                                                                                    (209.123.10.77)  281.126 ms  266.185 ms16  0.e1-4.tbr1.mmu.nac.net (209.123.10.101)  275.429 ms 0.e-1-1.tbr2.oct.nac.ne                                                                                                                                   t (209.123.10.21)  285.340 ms  284.993 ms17  0.e-1-1.tbr1.oct.nac.net (209.123.10.17)  283.530 ms  269.057 ms 0.ge-1-2-0.                                                                                                                                   gbr1.oct.nac.net (209.123.10.58)  273.608 ms18  * 0.ge-1-2-0.gbr1.oct.nac.net (209.123.10.58)  269.284 ms *

--

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Re: [HSI] Slow speeds in upstate SC

Wed, 19 Mar 2008 21:02:37 EDT

anon : lol yeah right...heard anything from Charter? Good luck with that. The only person ive ever got any feedback from Charter was the tech that posts here. Im giving Charter til Friday to clear this up...no flux in ping times, DL/UL speeds or routing changes is what i expect, anything less and im going to AT&T.

Re: [HSI] Slow speeds in upstate SC

Wed, 19 Mar 2008 20:44:21 EDT

apply17 : Has anyone heard anything from Charter?

Re: [HSI] Slow speeds in upstate SC

Wed, 19 Mar 2008 20:20:01 EDT

Zone15 : I'm now being routed through quest and at&t and it isn't much better.

Tracing route to yahoo.com [216.109.112.135]over a maximum of 30 hops:   1     8 ms     7 ms     7 ms  10.129.160.1  2     7 ms     7 ms     7 ms  172.22.33.145  3     8 ms     8 ms     7 ms  172.22.33.149  4     9 ms     9 ms     9 ms  172.22.32.137  5   133 ms   133 ms   132 ms  atl-edge-18.inet.qwest.net [216.206.221.149]  6   133 ms   133 ms   133 ms  atl-core-02.inet.qwest.net [205.171.21.165]  7   147 ms   147 ms   148 ms  cer-core-02.inet.qwest.net [67.14.8.206]  8   149 ms   148 ms   148 ms  chp-brdr-02.inet.qwest.net [205.171.139.118]  9   148 ms   147 ms   148 ms  63.146.26.62 10   167 ms   166 ms   166 ms  if-5-0-0-720.core2.DTX-Dallas.teleglobe.net [66.110.27.90] 11   165 ms   166 ms   167 ms  ix-4-1.core2.DTX-Dallas.teleglobe.net [66.198.2.10] 12   193 ms   194 ms   196 ms  vl156.pat2.sjc.yahoo.com [216.115.96.61] 13   226 ms   226 ms   225 ms  vl146.pat2.sjc.yahoo.com [216.115.96.57] 14   208 ms   209 ms   210 ms  ge-1-1-0.pat2.dce.yahoo.com [216.115.102.115] 15   209 ms   211 ms   209 ms  ge-0-0-0-p111.msr2.dcn.yahoo.com [216.115.108.7] 16   211 ms   210 ms   210 ms  ge7-2.bas2-m.dcn.yahoo.com [216.109.120.197] 17   209 ms   224 ms   223 ms  w2.rc.vip.dcn.yahoo.com [216.109.112.135] Trace complete.

Tracing route to dslreports.com [209.123.109.175]over a maximum of 30 hops:   1     6 ms     8 ms     7 ms  10.129.160.1  2     7 ms     7 ms     8 ms  172.22.33.145  3     7 ms     8 ms     7 ms  172.22.33.149  4     9 ms     7 ms     9 ms  172.22.32.102  5   237 ms   245 ms   250 ms  12.86.87.29  6   256 ms   250 ms   254 ms  tbr1.attga.ip.att.net [12.122.96.14]  7   273 ms   271 ms   274 ms  cr1.attga.ip.att.net [12.122.17.1]  8   259 ms   263 ms   266 ms  cr2.wswdc.ip.att.net [12.122.1.174]  9   269 ms   257 ms   257 ms  tbr1.wswdc.ip.att.net [12.122.16.38] 10   275 ms   274 ms   264 ms  gar1.ascva.ip.att.net [12.122.80.193] 11   262 ms   267 ms   274 ms  12.117.208.26 12   258 ms   262 ms   267 ms  so-1-0-0.nyc22.ip.tiscali.net [213.200.80.125] 13   276 ms   271 ms   258 ms  netaccess-gw.ip.tiscali.net [213.200.66.202] 14   270 ms   278 ms   280 ms  0.e1-3.tbr1.tl9.nac.net [209.123.10.73] 15   256 ms   261 ms   270 ms  0.e1-4.tbr1.mmu.nac.net [209.123.10.101] 16   278 ms   266 ms   262 ms  0.e-1-1.tbr1.oct.nac.net [209.123.10.17] 17   282 ms   276 ms   264 ms  www.dslreports.com [209.123.109.175] Trace complete.

Re: [HSI] Slow speeds in upstate SC

Wed, 19 Mar 2008 19:51:12 EDT

thespy007 : Also having a big problem with wvfiber

Re: [HSI] Slow speeds in upstate SC

Wed, 19 Mar 2008 19:06:00 EDT

apply17 :

Tracing route to cesium.typefrag.com [69.12.52.194]over a maximum of 30 hops:   1     8 ms     7 ms     7 ms  10.129.64.1  2     7 ms     7 ms     7 ms  172.22.32.154  3    10 ms     9 ms    10 ms  atl-edge-18.inet.qwest.net [216.206.221.149]  4    13 ms    15 ms    10 ms  atl-core-01.inet.qwest.net [205.171.21.161]  5    12 ms    10 ms     9 ms  atx-edge-01.inet.qwest.net [205.171.221.18]  6   872 ms   882 ms   889 ms  208.45.200.102  7   623 ms   626 ms   629 ms  69.12.52.194 Trace complete. Tracing route to dslreports.com [209.123.109.175]over a maximum of 30 hops:   1     8 ms     9 ms     7 ms  10.129.64.1  2     8 ms     6 ms     7 ms  172.22.32.154  3     8 ms     8 ms     8 ms  172.22.32.218  4     9 ms     8 ms     9 ms  172.22.32.102  5   153 ms   157 ms   157 ms  atl-agg01-pos1-0.wvfiber.net [66.216.1.9]  6   615 ms   598 ms   579 ms  66.216.1.77  7   496 ms   496 ms   490 ms  ash-ten3-1-atl-ten3-1.wvfiber.net [66.216.1.158]   8   685 ms   680 ms   679 ms  eqix.ge-0-0-0.gbr1.ash.nac.net [206.223.115.69]   9   498 ms   498 ms   496 ms  0.so-2-2-0.gbr2.nwr.nac.net [209.123.11.29] 10   828 ms   844 ms  1005 ms  0.so-0-3-0.gbr1.oct.nac.net [209.123.11.233] 11   812 ms     *      828 ms  www.dslreports.com [209.123.109.175] Trace complete. Tracing route to chi.speakeasy.net [64.81.159.2]over a maximum of 30 hops:   1     8 ms     8 ms    10 ms  10.129.64.1  2     7 ms     7 ms     7 ms  172.22.32.154  3    10 ms    11 ms    10 ms  atl-edge-18.inet.qwest.net [216.206.221.149]  4    11 ms     9 ms     9 ms  atl-core-02.inet.qwest.net [205.171.21.165]  5    25 ms    25 ms    26 ms  cer-core-01.inet.qwest.net [67.14.8.202]  6    26 ms    25 ms    25 ms  chx-edge-01.inet.qwest.net [205.171.139.162]  7   735 ms   696 ms   747 ms  63.150.27.98  8   692 ms   705 ms   717 ms  dns.chi1.speakeasy.net [64.81.159.2] Trace complete.

Re: [HSI] Slow speeds in upstate SC

Wed, 19 Mar 2008 18:44:37 EDT

dwykofka : I really think they need to rebuild the route science for their load balancing, I am only seeing latency on wvfiber and it's in the 600ms range.

Re: [HSI] Slow speeds in upstate SC

Wed, 19 Mar 2008 18:30:39 EDT

wyked : I just noticed that our backup internet connection at work (charter business) is being routed through wvfiber.net as well. I am opening a ticket regarding that now (should receive a better response then opening one on my residential connection...)

Re: [HSI] Slow speeds in upstate SC

Wed, 19 Mar 2008 18:19:08 EDT

wyked : This is to the point of being retarted...

--
What is a Juggalo? I don't know, but I'm down with the clown and down for life yo!

Re: [HSI] Slow speeds in upstate SC

Wed, 19 Mar 2008 18:18:46 EDT

kvn864 : Tracing route to dslreports.com [209.123.109.175]
over a maximum of 30 hops:

1 1 ms 1 ms 1 ms 192.168.1.2
2 8 ms 8 ms 11 ms 10.120.192.1
3 10 ms 13 ms 11 ms 172.22.33.129
4 10 ms 12 ms 9 ms 172.22.33.157
5 10 ms 8 ms 9 ms 172.22.32.194
6 170 ms 159 ms 161 ms atl-agg01-pos1-0.wvfiber.net [66.216.1.9]
7 625 ms 630 ms 646 ms 66.216.1.61
8 619 ms 619 ms 652 ms ash-ten3-1-atl-ten3-1.wvfiber.net [66.216.1.158]
9 608 ms 615 ms 625 ms eqix.ge-0-0-0.gbr1.ash.nac.net [206.223.115.69]
10 483 ms 478 ms 486 ms 0.so-2-2-0.gbr2.nwr.nac.net [209.123.11.29]
11 577 ms 582 ms 587 ms 0.so-0-3-0.gbr1.oct.nac.net [209.123.11.233]
12 574 ms 579 ms 572 ms www.dslreports.com [209.123.109.175]

Really nothing else to say....sad.

Re: [HSI] Slow speeds in upstate SC

Wed, 19 Mar 2008 18:10:19 EDT

chaud : Same issue here. Thankfully wow does not go through there =D

Re: [HSI] Slow speeds in upstate SC

Wed, 19 Mar 2008 17:25:28 EDT

Catfish : I'm having some real issues. Everytime I'm routed through atl-agg01-pos1-0.wvfiber.net [66.216.1.9] the latency goes through the roof.

Re: [HSI] Slow speeds in upstate SC

Wed, 19 Mar 2008 15:11:11 EDT

dwykofka : You guys should know that google is a horrible place to use as an example because they use Akamai which means you dont always get the same server or route.

I suggest 4.2.2.1

Re: [HSI] Slow speeds in upstate SC

Tue, 18 Mar 2008 23:14:52 EDT

apply17 : :o

Tracing route to dslreports.com [209.123.109.175]over a maximum of 30 hops:   1    <1 ms    <1 ms    <1 ms  10.121.48.250  2    <1 ms    <1 ms    <1 ms  10.121.176.252  3    <1 ms    <1 ms    <1 ms  10.121.180.252  4    <1 ms    <1 ms    <1 ms  irm-fw.gvltec.edu [10.121.40.6]  5     1 ms    <1 ms    <1 ms  70.150.177.1  6     1 ms    <1 ms     1 ms  65.14.144.5  7     5 ms     5 ms     4 ms  205.152.122.128  8     5 ms     4 ms     4 ms  65.83.239.0  9     6 ms     5 ms     5 ms  axr00aep-so-1-0-0.bellsouth.net [65.83.238.38] 10    18 ms    17 ms    19 ms  pxr00ash-so-1-0-0.bellsouth.net [65.83.236.180]  11    17 ms    19 ms    19 ms  gi3-12.esd1.ash.nac.net [64.21.47.37] 12    18 ms    18 ms    18 ms  0.ge-0-0-0.gbr1.ash.nac.net [209.123.11.41] 13    63 ms    38 ms    23 ms  0.so-2-2-0.gbr2.nwr.nac.net [209.123.11.29] 14    23 ms    23 ms    23 ms  0.so-0-3-0.gbr1.oct.nac.net [209.123.11.233] 15    24 ms    25 ms     *     www.dslreports.com [209.123.109.175] 16    25 ms    23 ms    23 ms  www.dslreports.com [209.123.109.175] Trace complete. Tracing route to www.l.google.com [64.233.161.103]over a maximum of 30 hops:   1    <1 ms    <1 ms    <1 ms  10.121.48.250  2    <1 ms    <1 ms    <1 ms  10.121.176.252  3    <1 ms    <1 ms    <1 ms  10.121.180.252  4    <1 ms    <1 ms    <1 ms  irm-fw.gvltec.edu [10.121.40.6]  5     1 ms    <1 ms    <1 ms  70.150.177.1  6     1 ms    <1 ms    <1 ms  65.14.144.5  7     5 ms     6 ms     6 ms  205.152.122.128  8     5 ms     5 ms     4 ms  65.83.239.0  9     5 ms     5 ms     5 ms  axr00asm-0-2-0.bellsouth.net [65.83.236.8] 10     9 ms     6 ms     5 ms  pxr00asm-1-0-0.bellsouth.net [65.83.236.4] 11    20 ms    19 ms    19 ms  65.83.237.223 12    18 ms    18 ms    18 ms  64.233.174.84 13    20 ms    19 ms    20 ms  216.239.48.68 14    20 ms    19 ms    20 ms  72.14.236.200 15    20 ms    20 ms    21 ms  216.239.48.190 16    19 ms    20 ms    21 ms  od-in-f103.google.com [64.233.161.103] Trace complete.

Re: [HSI] Slow speeds in upstate SC

Tue, 18 Mar 2008 21:45:17 EDT

boggaf05 : Ma bell & the deathstar ain't much better tonite:

Traceroute output:  1  68.152.247.191 (68.152.247.191)  9.724 ms  8.630 ms  9.370 ms 2  65.14.146.37 (65.14.146.37)  8.961 ms  110.048 ms  9.272 ms 3  205.152.122.144 (205.152.122.144)  14.454 ms  16.635 ms  210.510 ms 4  65.83.239.0 (65.83.239.0)  13.864 ms  13.382 ms  13.522 ms 5  65.83.238.12 (65.83.238.12)  13.826 ms  86.676 ms  184.594 ms 6  pxr00asm-1-0-0.bellsouth.net (65.83.236.4)  14.553 ms  197.201 ms  190.932 ms 7  ixc01gsp-pos-7-0.bellsouth.net (65.83.237.195)  37.566 ms  38.345 ms  214.614 ms 8  64.233.174.84 (64.233.174.84)  184.685 ms  140.820 ms  38.606 ms 9  72.14.236.27 (72.14.236.27)  56.810 ms  118.172 ms  219.570 ms10  209.85.250.110 (209.85.250.110)  154.093 ms  70.529 ms  72.285 ms11  66.249.94.92 (66.249.94.92)  250.517 ms  70.590 ms    66.249.94.90 (66.249.94.90)  72.023 ms12  72.14.236.130 (72.14.236.130)  180.997 ms    66.249.94.118 (66.249.94.118)  119.582 ms    72.14.236.130 (72.14.236.130)  103.580 ms13  eh-in-f99.google.com (72.14.207.99)  170.184 ms *  212.908 ms

Re: [HSI] Slow speeds in upstate SC

Tue, 18 Mar 2008 21:21:34 EDT

Scair : Been having issues for the last week or so. Traceroutes are constantly showing a jump in latency from double to triple digits starting at the 66.216.1.xxx subnet (wvfiber.net). If this is the new OC48, either something isn't tuned right yet, Charter isn't getting what they paid for, or they're oversubscribing this thing. :/

My traceroute:

Re: [HSI] Slow speeds in upstate SC

Tue, 18 Mar 2008 20:13:46 EDT

Gareee : Seeing the same issue here.. a few days of no issues, and last night, more of the same bad issues.. and now pings are horrendous as well.

Re: [HSI] Slow speeds in upstate SC

Tue, 18 Mar 2008 18:28:40 EDT

Zone15 : At 6:30... this is ridiculous, they had this problem fixed until yesterday when everything went back to crap. They should have just left things alone instead of trying to "fix" things.

Tracing route to yahoo.com [66.94.234.13]over a maximum of 30 hops:   1     8 ms     7 ms     7 ms  10.129.160.1  2     8 ms     7 ms     8 ms  172.22.33.145  3     6 ms     7 ms     7 ms  172.22.33.157  4    23 ms    21 ms    22 ms  172.22.32.194  5    11 ms    11 ms    12 ms  atl-agg01-pos1-0.wvfiber.net [66.216.1.9]  6   249 ms   255 ms   258 ms  66.216.1.81  7   278 ms   266 ms   255 ms  ash-ten3-1-atl-ten3-1.wvfiber.net [66.216.1.158]  8     *        *        *     Request timed out.  9    62 ms    63 ms    63 ms  so-0-0-0.pat1.dax.yahoo.com [216.115.101.145] 10    73 ms    73 ms    73 ms  vl145.pat1.sjc.yahoo.com [216.115.96.55] 11    95 ms    95 ms   101 ms  so-0-0-0.pat1.pao.yahoo.com [216.115.101.128] 12    95 ms    95 ms    94 ms  ge-0-1-0-p300.pat1.sjc.yahoo.com [216.115.106.145] 13    94 ms    94 ms    95 ms  ge-3-0-0-p260.msr1.scd.yahoo.com [216.115.106.185] 14    94 ms    94 ms    94 ms  ten-1-3-bas1.scd.yahoo.com [66.218.82.217] 15    95 ms    93 ms    93 ms  w2.rc.vip.scd.yahoo.com [66.94.234.13] Trace complete.

Re: [HSI] Slow speeds in upstate SC

Tue, 18 Mar 2008 16:58:37 EDT

kvn864 : I don't think it fixed it, unfortunately.

This is on 10/1 plan, and look at the ping....

Much better to KY

Re: [HSI] Slow speeds in upstate SC

Tue, 18 Mar 2008 12:38:21 EDT

anon : I'm assuming wvfiber is the "new pipe" chtr_sc was talking about a few weeks ago. Good thing it fixed our problems. :uhh:

Re: [HSI] Slow speeds in upstate SC

Tue, 18 Mar 2008 10:41:01 EDT

dwykofka : wvfiber???