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tonytoronto
join:2007-10-31
Toronto, ON
 ·PrimusDSL
| Stay away from Primus!!!
They finally sent a tech to my house to try and figure out why my connections are so slow at times, when he first arrived at the house (6.30pm) the connection was super fast (5mb) and latency at 50ms or less, the later it got the worst the conenction, got bad enough for him to go outside and connect directly thru his laptop and own modem, sure enough connection just got worst, said problem most likely at the CO and would let Primus know.. To my suprise i get a phone message last night from someone at Primus saying "after extensive testing, the problem is my PC or my network card and i should have a tech look at it"; are this people for real? Stay away from Primus, i understand that things can and do go bad, but when a company decides to sweep it under the rug and hopes it goes away, that company will not get my business. I guess i get what i pay for.
Tony | |
tonytoronto
join:2007-10-31
Toronto, ON
·PrimusDSL
| *UPDATE*
A few days after i posted my review on DSL reports, i received an internal IM here on the site from a senior tech/eng. from primus, basically asking what my issues were, after quite a few IM and e-mails, someone finally got to the bottom of the issue, 2 days later my latency issues were solved and for the most part my downloads speeds from a good server are in the 600kb range and speeds tests are anywhere from 4mb to 5.8mb, pretty good for a 5mb service. Turns out my CO overloaded and some changes are/will be happening soon i've been told.
The day that my service finally working ok, i get a call from a manager at tech support, first words were "partial problem is your pc"-- after a few words from me; not all good, he finally started telling me the truth-- tech support really needs to change at Primus-- its by far the worst i have ever seen/dealt with! All seems ok for now, but this experience will most likely make us change providers once my contract is done with.
I really need to thank the Tech that looked at my issues, i have no doubts without your help i would still have the same issues! Big thank you from us!
Tony
PS-- Anyone with issues; do not bother with tech support- just escalate your issues as fast as you can, tech support as it stands today will be of no help. | |
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