http://www.dslreports.com/forum/r19582626 en Sat, 30 Aug 2008 07:39:19 EDT Sat, 30 Aug 2008 07:39:19 EDT http://www.dslreports.com/forum/remark,19589383 bjantzi : :mad: BUT, BUT, BUT, what if you DON'T have a crappy router or 3+ computers and aren't downloading torrents and music and then you run your speed test (because your usual speed has died) AND YOU obviously get slow speeds... What if everything has been just fine AND then the speed just suddenly crawls to near STOP on a High speed internet service (a normally reliable one) like Cogeco? And it stays that way... A near-death experience for high speed internet... WHAT THEN?]]> http://www.dslreports.com/forum/remark,19589383 Sat, 08 Dec 2007 23:06:42 EDT http://www.dslreports.com/forum/remark,19589358 anon : Typical lame excuses from a TECH guy. By the way you write is shows why customers get mad with the techs over the phone. You come across by people phoning you it bothers you.
Thank god we do not live where Rogers is available!!!]]> http://www.dslreports.com/forum/remark,19589358 Sat, 08 Dec 2007 23:00:11 EDT http://www.dslreports.com/forum/remark,19589057 adampak20 : Umm There is no throttling, So cogeco rogers and bell do not throttle? I beg to differ]]> http://www.dslreports.com/forum/remark,19589057 Sat, 08 Dec 2007 21:53:33 EDT http://www.dslreports.com/forum/remark,19582626 Ignite : At a guess I'd say he's expecting tech support to know when an area is overloaded and not waste their time, a tech's time, or the customer's time on an unnecessary tech visit?]]> http://www.dslreports.com/forum/remark,19582626 Fri, 07 Dec 2007 17:12:36 EDT http://www.dslreports.com/forum/remark,19566399 anon : What do you expect tech support to do, get a magic wand and boost your line, there is no throttling with any ISP providers it is a myth unless you live in the States. A tech support agent on the phone can only diagnose your signal and the connection to your mdm. If you have a crappy router or 3+ computers and are downloading torrents and music and run your speed test obviously you will get slow speeds, that's the same will all companies not just Cogeco. We at Rogers have the same problem, so again what do you expect a tech agent to do over the phone?]]> http://www.dslreports.com/forum/remark,19566399 Wed, 05 Dec 2007 07:47:09 EDT