Can't Change System Password on 2701HG-B
I just bought an SBC/AT&T 2701HG-B from someone on craigslist to use on Qwest. From my reading here and elsewhere, I believe that it should work if I get it reconfigured.
I'm trying to configure the device, but I don't know the system password that was set. If I try to reset the system password, I get a complaint that the system key is not correct. I've done this three times and I know the key is correct, so I'm not sure what could be going on.
Are these things locked down by SBC/AT&T? Is there something more I need to do? I can/will call the previous owner for the system password, but I'm not sure they will remember it... And if it is locked down it won't help me anyway. I have firmware version 5.29.47 if that makes any difference.
muiredisedESSE QUAM VIDERI
Just to clarify... you are using the 10 digit number in brackets on the 2Wire as the system key correct? e.g. 
If that just isn't working for you then press and hold the reset button on the unit for a full 15 seconds. This resets the unit to factory conditions, no system password. Once all of the lights come back on try browsing to gateway.2wire.net/setup and run through the system setup wizard which will have you establish a new system password.
Hope that helps.
Assiduus usus uni rei deditus et ingenium et artem saepe vincit
Queen Creek, AZ
|reply to csetera |
Like what muiredised said, make sure you use the key that's in the brackets on the bottom of the 2wire (if you look, you'll see 2 bar codes with 3 set of numbers, the number you want is in between the 2 bar codes that's in brackets).
Now, if it's asking for a temp password (normally asks has a 20 digit number on top) and not the system key you'll have to contact either 2Wire or AT&T for a gateway password reset.
But the fastest way of getting the password reset is to press and hold the reset button like muiredised said once again, but I'd suggest that you hold it down longer then 15 seconds (I say 30 seconds myself) to really make sure it resets.
Once reseted, just go to gateway.2wire.net/setup and use the correct key code. Now, I'm not sure if Qwest has a special key code or not but I'm sure the follow key code would work for you: 5225-26P4-6262-22AS-B2E7
I gotten that key code from »www.2wire.com/?p=268 and if I'm not mistaken, Qwest uses PPPoE, you might want to call Qwest and confirm if they uses PPPoE and, while you're at it, you might also want to ask if there's a special key code that they might have.
Thanks for the input everyone. Thankfully, the owner remembered (guessed) at the password and I was able to get in and update everything. I'm posting via the new modem now!
One question... I read elsewhere on the forums that there is new firmware for the router, but the router says I'm up to date. Is there any way to get the newer version?
Queen Creek, AZ
|reply to csetera |
As far as I know, firmware 5.29.47 is the newest, besides, if it's working why bother updating it?
And if you MUST know and MUST have the newest firmware then the only thing you can do is to contact 2wire directly and ask if there's one available (all they need is your modem's SN) and if there is one you can request a firmware push. Be forewarned that if something happens during the push and it breaks the modem you'll have to ship the modem to 2Wire for what's called a J-Tag and you'll be left without a modem for about a week.
There is a newer version of firmware that has some fixes for minor bugs but if you are not seeing any issues 5.29.47 will work. The newest is 184.108.40.206