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reply to bubbanc

Re: [TWC] Time Warner Navigator

My SA 8000 box with Mystro just rebooted. I came home from errands at 12:30pm 4/23 and turned on the TV and the cable box. After accesing the guide for 20 secs. the guide locked up. then i got the dread b-o-o-t message on the front display.



I want my Passport Echo back.


Infoman1

join:2001-03-21
Hubbard, OH
reply to cypherstream

All in all, the upgrade went smoothly. There are a "few" feature improvements with Mystro, however there are some losses also. There really isn't anything significant that improves usage, and the increase complexity isn't worth it. Namely, the recording conflict. Unless you constantly observe, you'll miss shows that otherwise would have been recorded. The other pain, is the "A" guide. The sub- banners have nothing other than marketable "pay events", News/Weather, Sports, and Kids. A real waste.



charpman

@rr.com
reply to cypherstream

Im in Columbus Ohio and have had Mystro for a few weeks now. It's been nothing but trouble.

I have 7 cable boxes, 1 HD DVR and 6 Standard Def (Old Pionneer and SA boxes). They reboot constantly. They are so slow I avoid the guide like crazy. Using the cable box remote I have a 50% chance to change channels correctly.

My TiVo's (I have 3) cannot change channels reliably at all. I've re-wired to bypass the cable boxes but of course can now only record the analog stations.

I've called customer service and requested newer boxes that hopefully have more memory and faster CPU's and can handle Mystro, but was told NO. I was told many people are having this problem and "engineers are looking into it".

I've been reading posts in forums all over the net that go back over a year about how Mystro had nothing but problems and still they are rolling it out to people.

I've taken to sending my tale to anyone at Time Warner I can find. I can't switch to Direct TV or Dish because of the trees around my house. Time Warner is the ONLY game in town for me. WOW doesn't do my street and AT&T u-verse isn't here yet.

It's very frustrating to pay $130+/month for horrible service, to basically be yet another test subject for something they know is awful.

Until this I was a happy Time Warner customer...now...not so much.


Monolith

join:2007-07-25
united state

hmmm well that just great. I just got my notice via email this morning, that I would be upgraded within the next week.


Timothy28

join:2006-05-13
Lewisville, TX
reply to cypherstream

Does anyone know if the Dallas area has the navigator software at all? And is it just the scientific atlantic boxes that get it or the motorola's too?


nitecourt

join:2004-10-19
Erie, PA
reply to charpman

said by charpman :

My TiVo's (I have 3) cannot change channels reliably at all. I've re-wired to bypass the cable boxes but of course can now only record the analog stations.
I've had the exact same problems as you with the Tivo and TWC boxes since the upgrade. A co-worker of mine just got the upgrade to his TWC DVR and it wiped out all his recordings. He got so annoyed he took the DVR back to the local office and canceled his cable service. I got so annoyed with TWC I went out and bought a Tivo HD and got cable cards installed and loving it ever since.


Rojo_P

join:2001-10-03
Lancaster, OH
reply to cypherstream

They pushed through the Mystro software on my 8300HD box yesterday. I had no notification of this change.

When I got home late last night I noticed that one of the programs I record each day at a specific time (which is rebroadcast several times during the day) had not only recorded several instances of the program but kicked off a couple of shows I recorded since there was so little space left. (Passport was set to record just one instance of the show, at a specific time, so that it would not interfere with two other shows recorded during prime time).
Worse is the fact that the software will only allow a record time at the shows first showing, not at the time the user desires.

I am finding the negative ads by Direct TV about cable to be more true with each passing day.



cypherstream
Premium,MVM
join:2004-12-02
Reading, PA
kudos:3
reply to cypherstream

Is it possible to combine the HD and SD channel numbers in the guide to simplify tuning HD material? This is a setting in DirecTV HD and Dish Network HD set top software. I have yet to find a Cable provider that makes finding HD channels easy...


K Patterson
Premium,MVM
join:2006-03-12
Columbus, OH
kudos:1
reply to Rojo_P

Count me as one more dissatisfied customer. Mystro is a disaster. Why they continue to roll it out knowing it has problems when ATT is filling every mailbox in the county once a week with offers for their service is beyond me.



MacLeech
The one and only
Premium
join:2001-07-14
SoCal
kudos:3

1 edit
reply to cypherstream

said by cypherstream:

I have yet to find a Cable provider that makes finding HD channels easy...
The Moxi rolled out in Charter and ex-Adelphia areas has a HD menu, which pulls up a list of all HD channels and saved HD programs on the DVR.

The Moxi also has the ability to hide unwanted channels on the channel lists, so if you didn't want to see the SD versions of the channels you could hide them.


Rombus
Premium
join:2007-04-11
Goodwater, AL

Also with mystro, to get all the HD channels, all you have to do is hit the yellow triangle A button, and hit the left arrow once, one of the menu items is "HTDV Now" and it lists every HD channel and whats on it, pick one, hit select and you tune right to it.

@ K Patterson:

Simply because they have to, TWC needs Mystro completely launched in an area before they can roll out SDV. The good news is that every bug we have been reporting has been, albet slowly, getting fixed. Things have gotten alot better since they FIRST Rolled it out.



swintec
Premium,VIP
join:2003-12-19
Alfred, ME
kudos:5
Reviews:
·Time Warner Cable
·VoicePulse
·Sprint Mobile Br..
·RapidVPS

said by Rombus:

Simply because they have to, TWC needs Mystro completely launched in an area before they can roll out SDV.
Are you sure about that? TW Portland has been testing and using SDV for about 4 years. They are also using a digital overlay system in my former Adelphia market and the SA boxes also have SDV...I do not *believe* there is Mystro installed on the boxes, but i could be wrong.
--
BlockNews.Net

K Patterson
Premium,MVM
join:2006-03-12
Columbus, OH
kudos:1

What they need it for is to move VOD out to the node level. That is why such features as recording from both tuners when the TV is off, saving the last hour, and the SWAP button on the remote are gone. you cannot use both tuners unless you are recording shows.

I just got back from Customer service. After 24 years, no more. Tried to cancel over the phone, but couldn't get through.



cypherstream
Premium,MVM
join:2004-12-02
Reading, PA
kudos:3
reply to swintec

The latest version of SARA does support SDV. I'm not sure, but whatever version of Passport that TWC has a license for, does not support SDV.

Not sure if a new version of Passport exists out there that DOES support SDV, and TWC just doesn't want to buy the upgrade or not.



Rombus
Premium
join:2007-04-11
Goodwater, AL
reply to swintec

@swintec, not entirely sure, but like Cypher pointed out SARA does not support SDV, and the version of passport we were using in NEO did not have SDV support. I just know what they have been saying to the techs as for the reasons for Mystro.



cypherstream
Premium,MVM
join:2004-12-02
Reading, PA
kudos:3

1 edit

But what I'm wondering is, Does Aptiv Digital have a version of Passport which DOES work with SDV?

Perhaps Aptiv wanted too much $$ for the upgrade license, so TWC figured they would move all programming in house and not have to go through a third party vendor every time there's an issue, upgrade, etc...?

I would be curious to know what is the latest build of Passport that Aptiv put out... and does it support SDV? I know the latest version of PassportDCT (For the Motorola's) is 3.0. Not sure if PassportDCT supports SDV or not. I know Gemstar purchased Aptiv Digital, and Gemstar's I-Guide A25 for Motorolas will introduce SDV support. Also Macrovision bought Gemstar, so who knows what that may bring. When I think of Macrovision, I can only think about copy protection.



mckenna797
Premium
join:2004-08-25
Astoria, NY

yes yes and yes, twc of nyc is now sdv and Passport works fine on my SA 8300hd-dvr


NY111024

join:2008-02-27
Astoria, NY

I live in NYC and I also used to complaint about Mystro.
But I have to point that I noticed some upgrades like.
-All OnDmenad channels load really fast.
-The time response on the TV guide on screen has improve a lot.

TWC still has to work on few bugs that Mystro has, but I think that they would fix them soon.
I love the new caller ID on screen and also the addition of the new HD channels.

PS. TWC could you add the C button on the TV Guide screen. I really miss that from passport.



http

@verizon.net

Hello, for several days, my program guide shows: no program data, is there a way to get it to update? thanks.


nitecourt

join:2004-10-19
Erie, PA

said by http :

Hello, for several days, my program guide shows: no program data, is there a way to get it to update? thanks.
When I had their box I would have to pull the power cord out of it, let it sit a minute, and then plug it back it. It was at least a weekly occurrence if not more.


Cool Dude
Don't Sweat The Small Stuff

join:2000-08-11
Erie, PA
reply to cypherstream

I too was upgraded to Mystro, I tried accessing the HD movies to rent and an error message pops up saying, "Not available at this time" error 30. Has anyone had this problem?



AngstMystro

@192.158.61.x
reply to cypherstream

What gets me is that TWC wants $80 to install CableCards in a new Tivo when I could just as easily do it and get rid of Mystro. This is a monopoly! I'm forced to TWC because the satellite guys can't do multiple HD-DVRs without real pain: in the pocketbook and in the arse. Did anyone notice that Mystro was written in Java? That is one reason it is slow as molasses when starting up. Poor coding would explain the reboots and auto-negotiation of resolution problems. The other issues are because the software was made from scratch. I loved the comment made by someone defending this software. "Since it wasn't developed in house we had less control." Why not buy the rights? And even it it was brought in house it would probably be farmed out to an Indian company. This PoS better be worth all the angst. And by the way, if you complain enough you can get upwards of $400 in credits.



http

@verizon.net
reply to nitecourt

Thank you, unplugging it worked.


imaginegrl

join:2008-05-27
Durham, NC
reply to cypherstream

I'm in Durham, NC and was suddenly upgraded to the new Mystro a few weeks ago. Many features are missing in this "upgrade," as several have pointed out. When the guide is displayed, you can no longer select the B button to find all repeats of the selected show. Instead, you have to select B twice and then type in the name of the show, arrow to the left to select the show, then arrow down to find the description of the show you're interested in. That's 4 extra steps! Ridiculous.



KenGW

@tiaa-cref.org
reply to cypherstream

Mystro sucks in comparison to Passport.
Mystro searching by show title is much more difficult and time consuming. Mystro does not have a VCR timer..only a reminder timer, so if you don't fork over for DVR you are mostly out of luck. Mystro tells you that 0n-demand services are often unavailable when you try to start them. Mystro has annoying "loading data" messages that pop up and take you to black screen instead of allowing you to search while maintaining your current program. Mystro does not tell you exactly how long a movie is..it just tells you the length of the window until the next title. That's useless, I can see the window for myself.



FRMorton

@rr.com
reply to cypherstream

This new Mystro software being forced on TWC customers is completely unacceptable.

It is absolutely pathetic and worthless, and anyone even trying to defend this change is either a payed flunky or a complete moron.

The loss of functionality is honestly embarrassing:

1. Can no longer scroll through favorites while in the guide. Using the Favorites button while in the guide now take you out of the guide and actually CHANGES THE CHANNEL! Unacceptable.

2. Can no longer change screen size between zoom, stretch, and normal on the fly with a single button on the remote. Now must enter the cumbersome menu and go through several steps to do this.

3. Loss of functionality of the user guide. Can no longer simply search by title displayed, now must type in the title, and select from a list. Ridiculous.

4. Recorded shows are being skipped, not recorded, and not even marked to be recorded. When I designate to record every instance of a show on every channel, it should be recorded, unless I am trying to use more than the two tuners at once, which I am not. This renders the DVR next to useless.

5. Cannot customize the ugly and hard-to-read guide color.
I have an eye condition which makes some colors hard to look at, and the royal blue retina-burning color is a nightmare.

6. Random reboots and error messages. Slow channel changing, laggy performance, the list goes on and on and on and on! Unbelievable.

I do not give a good goddam why the software was changed. That is not important to me as a customer. What is important to me is that I am now paying for something which is next to worthless.

Either switch back to the original software, upgrade and correct the issues with the current software, get new more functional software, or expect start losing many customers very soon.


sailorlion

join:2008-01-25
Dayton, OH
reply to cypherstream

I am in Centerville, Ohio and I did notice this upgrade in the menu system. I do not like the menu system either. I can not configure the colors like I could with the old system. The channels change rather slowly.

What is the point of this new upgrade?



W8ASA
Tieng gi vay?

join:2000-07-31
Dayton, OH
Reviews:
·AT&T Midwest
reply to cypherstream

Re: [TWC] Time Warner Navigator In Centerville OH

They pused the "upgrade" onto all three boxes in my house, and I must say that this "Mystro" SUCKS BADLY. It is slow, and doesn't maintain the progam information OR give as much information as the other system did. TIME WARNER, how about switching me back. You've made a terrible mistake with MYSTRO, and you know about it last year.

It takes forever to change channels, so I guess TW doesn't care about those of us who like to channel surf. MYSTRO completely takes all the pleasure out of surfing.

A very, very unhappy camper in Ohio, who will shortly have the UVERSE option... and may go there.
--
Microwave and RF Components at www.ohiomicrowave.com



scurvycapn

@rr.com

I'm in Kettering and I can't stand the thing either. It just rebooted on me a few minutes ago when I tried to view the list of recorded programs.

The pamphlet they mailed about the upgrade says it has two weeks of program listings. So far, I haven't been able to view more than six days into the future. And when I do go forward, it takes about fifteen seconds to load the data each time I hit the day forward button. Oh, and can't forget how the video/audio feed cuts out while you do this.

I also noticed the screensaver that appears when you pause a program does not work with HD tvs. It just makes a black 4:3 box in the middle with a bouncing "press play to continue" while the "sidebars" continue to display the paused image. Go go, burn in!

This thing is garbage.



cypherstream
Premium,MVM
join:2004-12-02
Reading, PA
kudos:3

said by scurvycapn :

I also noticed the screensaver that appears when you pause a program does not work with HD tvs. It just makes a black 4:3 box in the middle with a bouncing "press play to continue" while the "sidebars" continue to display the paused image. Go go, burn in!

I-Guide on Motorola boxes do the same thing. I have a feeling that currently deployed cable boxes cannot generate menus in HD resolution. If they could, not only would the menus look sharper on HDTV's, but the graphics would fill the screen 16:9 including the screen saver.