[TWC] Time Warner Navigator in Time Warner Cable TV/Voice http://www.dslreports.com/forum/r19588262 en Thu, 16 Oct 2008 16:58:23 EDT Thu, 16 Oct 2008 16:58:23 EDT Re: [TWC] Time Warner Navigator http://www.dslreports.com/forum/remark,21055262 anon :
said by CARY NC :

We were upgraded to this MYSTRO garbage approximately 3 months ago. Since then nothing but problems. Slow, forgets to record, etc. The list is endless compared to how much better passport works. The answer I get from Time Warner is you will get used to it. It has been 3 months and I cannot get used to the slowness, the missing programs, etc. The other day I DVR'd a show. It got stuck in the middle. It wouldnt go any further. I had to get rid of the show. For approx 180.00 a month I should not have to get used to anything!
i agree mystro sucks big monkey balls. time to get tivo and a cablecard.]]> http://www.dslreports.com/forum/remark,21055262 Thu, 04 Sep 2008 07:35:50 EDT Re: [TWC] Time Warner Navigator http://www.dslreports.com/forum/remark,21053259 Rombus :
said by cypherstream See Profile :

Still shows you that the grass is not greener on the other side.

Can't wait until these companies get a clue about how to write good software for these boxes.
Oh i agree, I would be interested in seeing a guide developed by TiVo.]]> http://www.dslreports.com/forum/remark,21053259 Wed, 03 Sep 2008 20:19:35 EDT Re: [TWC] Time Warner Navigator http://www.dslreports.com/forum/remark,21052552 cypherstream : Still shows you that the grass is not greener on the other side.

Can't wait until these companies get a clue about how to write good software for these boxes. ]]> http://www.dslreports.com/forum/remark,21052552 Wed, 03 Sep 2008 18:13:42 EDT Re: [TWC] Time Warner Navigator http://www.dslreports.com/forum/remark,21051959 anon : We were upgraded to this MYSTRO garbage approximately 3 months ago. Since then nothing but problems. Slow, forgets to record, etc. The list is endless compared to how much better passport works. The answer I get from Time Warner is you will get used to it. It has been 3 months and I cannot get used to the slowness, the missing programs, etc. The other day I DVR'd a show. It got stuck in the middle. It wouldnt go any further. I had to get rid of the show. For approx 180.00 a month I should not have to get used to anything!]]> http://www.dslreports.com/forum/remark,21051959 Wed, 03 Sep 2008 16:14:30 EDT Re: [TWC] Time Warner Navigator http://www.dslreports.com/forum/remark,20996044 Rombus : But this thread is not about iguide, its about mystro punker]]> http://www.dslreports.com/forum/remark,20996044 Sat, 23 Aug 2008 16:30:43 EDT Re: [TWC] Time Warner Navigator http://www.dslreports.com/forum/remark,20991211 punker :
said by Rombus See Profile :

AFAIK Mystro has no provisions for those sorts of messages
iGuide sucks also

records old an New WHEN set to NEW ONLY

Crashs On demand

endless loop in the on demand menu (on baisc box)

on demand endless number of Purchase Errors

randomley might Purchase premium channels such as cmax etc.. etc..

lacks Auto video output switching

exmanple: the show is in 720p but the box is outputing 1080i It Degrades image Quality

hard drive space might fill up after 4 or 5 recordings]]> http://www.dslreports.com/forum/remark,20991211 Fri, 22 Aug 2008 15:16:52 EDT Re: [TWC] Time Warner Navigator http://www.dslreports.com/forum/remark,20987409 Xrac : Well Welcome Navigator to Central Florida, they have been doing the push here, it started in Orlando and made its way east. I'm in the Daytona Area and Navigator Sucks!! I called in a service call the guy came out and said "ohh its the software sorry nothing I can do for you there's no boxes that work so sorry", "Bye" .. and left.
Its just ridiculous I am spamming this everywhere from here out and doing everything I can to bad mouth TWC until they fix this. this is ridiculous and it needs to be fixed, they are just trying to gather more information about our TV habits and gather statistics, they're not improving the service, nothing about navigator is better than the old guide NOTHING! in actuality the old guide was superior in every way. I was told they will be fixing the bugs in future patches expected out early 2009!! WTF ??]]> http://www.dslreports.com/forum/remark,20987409 Thu, 21 Aug 2008 20:54:09 EDT Re: [TWC] Time Warner Navigator http://www.dslreports.com/forum/remark,20863396 anon : My TWC DVR and digital box both went into an endless rebooting loop today. I suspect they downloaded a bad firmware, but now there is nothing I can do but swap the boxes. They were absolutely no help on the phone. They blamed it on the switch to DTV and said to expect this for the next few months!]]> http://www.dslreports.com/forum/remark,20863396 Mon, 28 Jul 2008 21:49:00 EDT Re: [TWC] Time Warner Navigator http://www.dslreports.com/forum/remark,20855877 anon : this new software is crap. they rolled this software in cincinnati about a year ago. since then I have went through 3 dvr boxes. the first two I guess it wrecked the hard drive because I couldn't record or watch anything I had recorded in the past. the third one was stuck on an endless rebooting loop. every time I would take one back it would have the old passport on there then I would wake up a few weeks later angry because they upgraded while I was sleep. my brother works in a time warner call center and he said that he spends most of his time answering calls about the software. they should have waited till the got all the bugs out to release it. I guess it makes to much sense to make sense to them.]]> http://www.dslreports.com/forum/remark,20855877 Sun, 27 Jul 2008 09:52:08 EDT Re: [TWC] Time Warner Navigator http://www.dslreports.com/forum/remark,20842998 Rombus : AFAIK Mystro has no provisions for those sorts of messages]]> http://www.dslreports.com/forum/remark,20842998 Thu, 24 Jul 2008 15:29:45 EDT Re: [TWC] Time Warner Navigator http://www.dslreports.com/forum/remark,20842935 punker : no i am talking about sytem wide meeages

about boxing

it's spam
Click for full size
Click for full size
]]> http://www.dslreports.com/forum/remark,20842935 Thu, 24 Jul 2008 15:20:07 EDT Re: [TWC] Time Warner Navigator http://www.dslreports.com/forum/remark,20840592 compnurd : I think he is still whining about the Emergency Alert System which the cable company has no control over]]> http://www.dslreports.com/forum/remark,20840592 Thu, 24 Jul 2008 07:30:50 EDT Re: [TWC] Time Warner Navigator http://www.dslreports.com/forum/remark,20835558 MacLeech :
said by punker See Profile :

they need to fix the bug when

messages to the box are set to disable but you get the spam anyways
You have a Moto box with iGuide, not Mystro. The message indicator "disable" option is to turn off the red indicator light on the front of the box when you get a message, nothing more. It's doesn't keep the box from receiving messages.]]> http://www.dslreports.com/forum/remark,20835558 Wed, 23 Jul 2008 09:35:57 EDT Re: [TWC] Time Warner Navigator http://www.dslreports.com/forum/remark,20835231 Rombus : Care to clarify what "messages" you are talking about? Ive lived in NEO and Mid Ohio for over 2 years and have yet to ever see the box get a "message"]]> http://www.dslreports.com/forum/remark,20835231 Wed, 23 Jul 2008 08:00:27 EDT Re: [TWC] Time Warner Navigator http://www.dslreports.com/forum/remark,20835051 punker :
said by Rombus See Profile :

Also with mystro, to get all the HD channels, all you have to do is hit the yellow triangle A button, and hit the left arrow once, one of the menu items is "HTDV Now" and it lists every HD channel and whats on it, pick one, hit select and you tune right to it.

@ K Patterson:

Simply because they have to, TWC needs Mystro completely launched in an area before they can roll out SDV. The good news is that every bug we have been reporting has been, albet slowly, getting fixed. Things have gotten alot better since they FIRST Rolled it out.
they need to fix the bug when

messages to the box are set to disable but you get the spam anyways]]> http://www.dslreports.com/forum/remark,20835051 Wed, 23 Jul 2008 05:49:55 EDT Re: I'm going to try not paying for Navigator http://www.dslreports.com/forum/remark,20834012 swintec : You may wanna do this by going to your local office and discussing this. If you withhold payment, they may decide to "withhold" cable service to you.
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Usenet Accounts]]> http://www.dslreports.com/forum/remark,20834012 Tue, 22 Jul 2008 22:31:35 EDT I'm going to try not paying for Navigator http://www.dslreports.com/forum/remark,20833989 anon : When I send in my payment this month, I'm going to withhold payment for the "DVR function" since, IMHO, the DVR is not functioning. I'm going to include a note that goes something like this:

Dear Time Warner:

You'll notice that the payment I've made this month is for $9.95 less than what you billed. That's because I withheld the $9.95 part of my bill that's for "DVR FUNCTION". I am not paying for "DVR FUNCTION" because my DVR is no longer functional after being "upgraded" to Navigator. Your support agent suggested that I be patient while Time Warner programmers fix all the problems with the Navigator software. $9.95 is a small price for Time Warner to pay for my patience.

I'll continue to withhold the $9.95 every month until the Navigator software gets all or most of the functions the Passport software had and is as reliable as the Passport software was.

Sincerely, ]]> http://www.dslreports.com/forum/remark,20833989 Tue, 22 Jul 2008 22:28:35 EDT Re: [TWC] Time Warner Navigator In Centerville OH http://www.dslreports.com/forum/remark,20787809 compnurd : They use several manu. to make theres all branded the same]]> http://www.dslreports.com/forum/remark,20787809 Mon, 14 Jul 2008 07:09:42 EDT Re: [TWC] Time Warner Navigator In Centerville OH http://www.dslreports.com/forum/remark,20786353 robotron2084 : My understanding has been that this is a hardware issue. The extra width for the graphics isn't "enabled" until you get to the SA8550 box. You'd have to ask Scientific Atlanta why their previous HD boxes didn't have a larger graphics area. Maybe a lowest common denominator implementation?

What type of box does Direct TV use?]]> http://www.dslreports.com/forum/remark,20786353 Sun, 13 Jul 2008 21:16:53 EDT Re: [TWC] Time Warner Navigator In Centerville OH http://www.dslreports.com/forum/remark,20786052 compnurd : I agree. The Guide needs to be streched or something like Direct TV's is.]]> http://www.dslreports.com/forum/remark,20786052 Sun, 13 Jul 2008 20:08:55 EDT Re: [TWC] Time Warner Navigator In Centerville OH http://www.dslreports.com/forum/remark,20780080 anon : It just makes no sense to me. You'd think that they would make the software work properly with HD boxes. It still puts sidebars on the guide (why not fullscreen and show us an extra half hour of listings). At least it no longer puts up the sidebars when you hit info a second time. But too bad they get their guide info from TV Guide now and it's only half as informative as what we had before. At least the old screensaver had the pulsing gray bars on the sides.]]> http://www.dslreports.com/forum/remark,20780080 Sat, 12 Jul 2008 11:34:18 EDT Re: [TWC] Time Warner Navigator In Centerville OH http://www.dslreports.com/forum/remark,20773147 cypherstream :
said by scurvycapn :

I also noticed the screensaver that appears when you pause a program does not work with HD tvs. It just makes a black 4:3 box in the middle with a bouncing "press play to continue" while the "sidebars" continue to display the paused image. Go go, burn in!

I-Guide on Motorola boxes do the same thing. I have a feeling that currently deployed cable boxes cannot generate menus in HD resolution. If they could, not only would the menus look sharper on HDTV's, but the graphics would fill the screen 16:9 including the screen saver.]]> http://www.dslreports.com/forum/remark,20773147 Thu, 10 Jul 2008 23:49:43 EDT Re: [TWC] Time Warner Navigator In Centerville OH http://www.dslreports.com/forum/remark,20772691 anon : I'm in Kettering and I can't stand the thing either. It just rebooted on me a few minutes ago when I tried to view the list of recorded programs.

The pamphlet they mailed about the upgrade says it has two weeks of program listings. So far, I haven't been able to view more than six days into the future. And when I do go forward, it takes about fifteen seconds to load the data each time I hit the day forward button. Oh, and can't forget how the video/audio feed cuts out while you do this.

I also noticed the screensaver that appears when you pause a program does not work with HD tvs. It just makes a black 4:3 box in the middle with a bouncing "press play to continue" while the "sidebars" continue to display the paused image. Go go, burn in!

This thing is garbage.]]> http://www.dslreports.com/forum/remark,20772691 Thu, 10 Jul 2008 22:11:59 EDT Re: [TWC] Time Warner Navigator In Centerville OH http://www.dslreports.com/forum/remark,20714557 W8ASA : They pused the "upgrade" onto all three boxes in my house, and I must say that this "Mystro" SUCKS BADLY. It is slow, and doesn't maintain the progam information OR give as much information as the other system did. TIME WARNER, how about switching me back. You've made a terrible mistake with MYSTRO, and you know about it last year.

It takes forever to change channels, so I guess TW doesn't care about those of us who like to channel surf. MYSTRO completely takes all the pleasure out of surfing.

A very, very unhappy camper in Ohio, who will shortly have the UVERSE option... and may go there.
--
Microwave and RF Components at www.ohiomicrowave.com]]> http://www.dslreports.com/forum/remark,20714557 Sat, 28 Jun 2008 23:08:57 EDT Re: [TWC] Time Warner Navigator http://www.dslreports.com/forum/remark,20696663 sailorlion : I am in Centerville, Ohio and I did notice this upgrade in the menu system. I do not like the menu system either. I can not configure the colors like I could with the old system. The channels change rather slowly.

What is the point of this new upgrade?]]> http://www.dslreports.com/forum/remark,20696663 Wed, 25 Jun 2008 11:31:57 EDT Re: [TWC] Time Warner Navigator http://www.dslreports.com/forum/remark,20644403 anon : This new Mystro software being forced on TWC customers is completely unacceptable.

It is absolutely pathetic and worthless, and anyone even trying to defend this change is either a payed flunky or a complete moron.

The loss of functionality is honestly embarrassing:

1. Can no longer scroll through favorites while in the guide. Using the Favorites button while in the guide now take you out of the guide and actually CHANGES THE CHANNEL! Unacceptable.

2. Can no longer change screen size between zoom, stretch, and normal on the fly with a single button on the remote. Now must enter the cumbersome menu and go through several steps to do this.

3. Loss of functionality of the user guide. Can no longer simply search by title displayed, now must type in the title, and select from a list. Ridiculous.

4. Recorded shows are being skipped, not recorded, and not even marked to be recorded. When I designate to record every instance of a show on every channel, it should be recorded, unless I am trying to use more than the two tuners at once, which I am not. This renders the DVR next to useless.

5. Cannot customize the ugly and hard-to-read guide color.
I have an eye condition which makes some colors hard to look at, and the royal blue retina-burning color is a nightmare.

6. Random reboots and error messages. Slow channel changing, laggy performance, the list goes on and on and on and on! Unbelievable.

I do not give a good goddam why the software was changed. That is not important to me as a customer. What is important to me is that I am now paying for something which is next to worthless.

Either switch back to the original software, upgrade and correct the issues with the current software, get new more functional software, or expect start losing many customers very soon.]]> http://www.dslreports.com/forum/remark,20644403 Sat, 14 Jun 2008 21:28:44 EDT Re: [TWC] Time Warner Navigator http://www.dslreports.com/forum/remark,20591521 anon : Mystro sucks in comparison to Passport.
Mystro searching by show title is much more difficult and time consuming. Mystro does not have a VCR timer..only a reminder timer, so if you don't fork over for DVR you are mostly out of luck. Mystro tells you that 0n-demand services are often unavailable when you try to start them. Mystro has annoying "loading data" messages that pop up and take you to black screen instead of allowing you to search while maintaining your current program. Mystro does not tell you exactly how long a movie is..it just tells you the length of the window until the next title. That's useless, I can see the window for myself.]]> http://www.dslreports.com/forum/remark,20591521 Wed, 04 Jun 2008 17:09:25 EDT Re: [TWC] Time Warner Navigator http://www.dslreports.com/forum/remark,20549691 imaginegrl : I'm in Durham, NC and was suddenly upgraded to the new Mystro a few weeks ago. Many features are missing in this "upgrade," as several have pointed out. When the guide is displayed, you can no longer select the B button to find all repeats of the selected show. Instead, you have to select B twice and then type in the name of the show, arrow to the left to select the show, then arrow down to find the description of the show you're interested in. That's 4 extra steps! Ridiculous.]]> http://www.dslreports.com/forum/remark,20549691 Wed, 28 May 2008 00:06:04 EDT Re: [TWC] Time Warner Navigator http://www.dslreports.com/forum/remark,20521455 anon : Thank you, unplugging it worked.]]> http://www.dslreports.com/forum/remark,20521455 Thu, 22 May 2008 01:20:38 EDT Re: [TWC] Time Warner Navigator http://www.dslreports.com/forum/remark,20518286 anon : What gets me is that TWC wants $80 to install CableCards in a new Tivo when I could just as easily do it and get rid of Mystro. This is a monopoly! I'm forced to TWC because the satellite guys can't do multiple HD-DVRs without real pain: in the pocketbook and in the arse. Did anyone notice that Mystro was written in Java? That is one reason it is slow as molasses when starting up. Poor coding would explain the reboots and auto-negotiation of resolution problems. The other issues are because the software was made from scratch. I loved the comment made by someone defending this software. "Since it wasn't developed in house we had less control." Why not buy the rights? And even it it was brought in house it would probably be farmed out to an Indian company. This PoS better be worth all the angst. And by the way, if you complain enough you can get upwards of $400 in credits. ]]> http://www.dslreports.com/forum/remark,20518286 Wed, 21 May 2008 15:24:15 EDT Re: [TWC] Time Warner Navigator http://www.dslreports.com/forum/remark,20515874 Cool Dude : I too was upgraded to Mystro, I tried accessing the HD movies to rent and an error message pops up saying, "Not available at this time" error 30. Has anyone had this problem?]]> http://www.dslreports.com/forum/remark,20515874 Wed, 21 May 2008 04:00:02 EDT Re: [TWC] Time Warner Navigator http://www.dslreports.com/forum/remark,20512144 nitecourt :
said by http :

Hello, for several days, my program guide shows: no program data, is there a way to get it to update? thanks.
When I had their box I would have to pull the power cord out of it, let it sit a minute, and then plug it back it. It was at least a weekly occurrence if not more.]]> http://www.dslreports.com/forum/remark,20512144 Tue, 20 May 2008 13:45:24 EDT Re: [TWC] Time Warner Navigator http://www.dslreports.com/forum/remark,20509806 anon : Hello, for several days, my program guide shows: no program data, is there a way to get it to update? thanks. ]]> http://www.dslreports.com/forum/remark,20509806 Tue, 20 May 2008 00:27:30 EDT Re: [TWC] Time Warner Navigator http://www.dslreports.com/forum/remark,20459712 NY11102 : I live in NYC and I also used to complaint about Mystro.
But I have to point that I noticed some upgrades like.
-All OnDmenad channels load really fast.
-The time response on the TV guide on screen has improve a lot.

TWC still has to work on few bugs that Mystro has, but I think that they would fix them soon.
I love the new caller ID on screen and also the addition of the new HD channels.

PS. TWC could you add the C button on the TV Guide screen. I really miss that from passport.]]> http://www.dslreports.com/forum/remark,20459712 Fri, 09 May 2008 23:10:01 EDT Re: [TWC] Time Warner Navigator http://www.dslreports.com/forum/remark,20456499 mckenna797 : yes yes and yes, twc of nyc is now sdv and Passport works fine on my SA 8300hd-dvr]]> http://www.dslreports.com/forum/remark,20456499 Fri, 09 May 2008 11:21:28 EDT Re: [TWC] Time Warner Navigator http://www.dslreports.com/forum/remark,20456196 cypherstream : But what I'm wondering is, Does Aptiv Digital have a version of Passport which DOES work with SDV?

Perhaps Aptiv wanted too much $$ for the upgrade license, so TWC figured they would move all programming in house and not have to go through a third party vendor every time there's an issue, upgrade, etc...?

I would be curious to know what is the latest build of Passport that Aptiv put out... and does it support SDV? I know the latest version of PassportDCT (For the Motorola's) is 3.0. Not sure if PassportDCT supports SDV or not. I know Gemstar purchased Aptiv Digital, and Gemstar's I-Guide A25 for Motorolas will introduce SDV support. Also Macrovision bought Gemstar, so who knows what that may bring. When I think of Macrovision, I can only think about copy protection.]]> http://www.dslreports.com/forum/remark,20456196 Fri, 09 May 2008 10:34:28 EDT Re: [TWC] Time Warner Navigator http://www.dslreports.com/forum/remark,20455639 Rombus : @swintec, not entirely sure, but like Cypher pointed out SARA does not support SDV, and the version of passport we were using in NEO did not have SDV support. I just know what they have been saying to the techs as for the reasons for Mystro. ]]> http://www.dslreports.com/forum/remark,20455639 Fri, 09 May 2008 09:04:20 EDT Re: [TWC] Time Warner Navigator http://www.dslreports.com/forum/remark,20450859 cypherstream : The latest version of SARA does support SDV. I'm not sure, but whatever version of Passport that TWC has a license for, does not support SDV.

Not sure if a new version of Passport exists out there that DOES support SDV, and TWC just doesn't want to buy the upgrade or not.]]> http://www.dslreports.com/forum/remark,20450859 Thu, 08 May 2008 10:56:21 EDT Re: [TWC] Time Warner Navigator http://www.dslreports.com/forum/remark,20450852 K Patterson : What they need it for is to move VOD out to the node level. That is why such features as recording from both tuners when the TV is off, saving the last hour, and the SWAP button on the remote are gone. you cannot use both tuners unless you are recording shows.

I just got back from Customer service. After 24 years, no more. Tried to cancel over the phone, but couldn't get through.]]> http://www.dslreports.com/forum/remark,20450852 Thu, 08 May 2008 10:55:21 EDT Re: [TWC] Time Warner Navigator http://www.dslreports.com/forum/remark,20450798 swintec :
said by Rombus See Profile :

Simply because they have to, TWC needs Mystro completely launched in an area before they can roll out SDV.
Are you sure about that? TW Portland has been testing and using SDV for about 4 years. They are also using a digital overlay system in my former Adelphia market and the SA boxes also have SDV...I do not *believe* there is Mystro installed on the boxes, but i could be wrong.
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BlockNews.Net]]> http://www.dslreports.com/forum/remark,20450798 Thu, 08 May 2008 10:40:19 EDT Re: [TWC] Time Warner Navigator http://www.dslreports.com/forum/remark,20450370 Rombus : Also with mystro, to get all the HD channels, all you have to do is hit the yellow triangle A button, and hit the left arrow once, one of the menu items is "HTDV Now" and it lists every HD channel and whats on it, pick one, hit select and you tune right to it.

@ K Patterson:

Simply because they have to, TWC needs Mystro completely launched in an area before they can roll out SDV. The good news is that every bug we have been reporting has been, albet slowly, getting fixed. Things have gotten alot better since they FIRST Rolled it out. ]]> http://www.dslreports.com/forum/remark,20450370 Thu, 08 May 2008 09:03:48 EDT Re: [TWC] Time Warner Navigator http://www.dslreports.com/forum/remark,20446410 MacLeech :
said by cypherstream See Profile :

I have yet to find a Cable provider that makes finding HD channels easy...
The Moxi rolled out in Charter and ex-Adelphia areas has a HD menu, which pulls up a list of all HD channels and saved HD programs on the DVR.

The Moxi also has the ability to hide unwanted channels on the channel lists, so if you didn't want to see the SD versions of the channels you could hide them.]]> http://www.dslreports.com/forum/remark,20446410 Wed, 07 May 2008 15:07:37 EDT Re: [TWC] Time Warner Navigator http://www.dslreports.com/forum/remark,20445803 K Patterson : Count me as one more dissatisfied customer. Mystro is a disaster. Why they continue to roll it out knowing it has problems when ATT is filling every mailbox in the county once a week with offers for their service is beyond me.]]> http://www.dslreports.com/forum/remark,20445803 Wed, 07 May 2008 13:21:47 EDT Re: [TWC] Time Warner Navigator http://www.dslreports.com/forum/remark,20445042 cypherstream : Is it possible to combine the HD and SD channel numbers in the guide to simplify tuning HD material? This is a setting in DirecTV HD and Dish Network HD set top software. I have yet to find a Cable provider that makes finding HD channels easy...]]> http://www.dslreports.com/forum/remark,20445042 Wed, 07 May 2008 11:12:35 EDT Re: [TWC] Time Warner Navigator http://www.dslreports.com/forum/remark,20445004 KickMe : They pushed through the Mystro software on my 8300HD box yesterday. I had no notification of this change.

When I got home late last night I noticed that one of the programs I record each day at a specific time (which is rebroadcast several times during the day) had not only recorded several instances of the program but kicked off a couple of shows I recorded since there was so little space left. (Passport was set to record just one instance of the show, at a specific time, so that it would not interfere with two other shows recorded during prime time).
Worse is the fact that the software will only allow a record time at the shows first showing, not at the time the user desires.

I am finding the negative ads by Direct TV about cable to be more true with each passing day.]]> http://www.dslreports.com/forum/remark,20445004 Wed, 07 May 2008 11:06:51 EDT Re: [TWC] Time Warner Navigator http://www.dslreports.com/forum/remark,20427196 nitecourt :
said by charpman :

My TiVo's (I have 3) cannot change channels reliably at all. I've re-wired to bypass the cable boxes but of course can now only record the analog stations.
I've had the exact same problems as you with the Tivo and TWC boxes since the upgrade. A co-worker of mine just got the upgrade to his TWC DVR and it wiped out all his recordings. He got so annoyed he took the DVR back to the local office and canceled his cable service. I got so annoyed with TWC I went out and bought a Tivo HD and got cable cards installed and loving it ever since.]]> http://www.dslreports.com/forum/remark,20427196 Sat, 03 May 2008 18:26:12 EDT Re: [TWC] Time Warner Navigator http://www.dslreports.com/forum/remark,20414858 Timothy28 : Does anyone know if the Dallas area has the navigator software at all? And is it just the scientific atlantic boxes that get it or the motorola's too?]]> http://www.dslreports.com/forum/remark,20414858 Thu, 01 May 2008 05:53:29 EDT Re: [TWC] Time Warner Navigator http://www.dslreports.com/forum/remark,20414839 Monolith : hmmm well that just great. I just got my notice via email this morning, that I would be upgraded within the next week.]]> http://www.dslreports.com/forum/remark,20414839 Thu, 01 May 2008 05:21:40 EDT Re: [TWC] Time Warner Navigator http://www.dslreports.com/forum/remark,20411578 anon : Im in Columbus Ohio and have had Mystro for a few weeks now. It's been nothing but trouble.

I have 7 cable boxes, 1 HD DVR and 6 Standard Def (Old Pionneer and SA boxes). They reboot constantly. They are so slow I avoid the guide like crazy. Using the cable box remote I have a 50% chance to change channels correctly.

My TiVo's (I have 3) cannot change channels reliably at all. I've re-wired to bypass the cable boxes but of course can now only record the analog stations.

I've called customer service and requested newer boxes that hopefully have more memory and faster CPU's and can handle Mystro, but was told NO. I was told many people are having this problem and "engineers are looking into it".

I've been reading posts in forums all over the net that go back over a year about how Mystro had nothing but problems and still they are rolling it out to people.

I've taken to sending my tale to anyone at Time Warner I can find. I can't switch to Direct TV or Dish because of the trees around my house. Time Warner is the ONLY game in town for me. WOW doesn't do my street and AT&T u-verse isn't here yet.

It's very frustrating to pay $130+/month for horrible service, to basically be yet another test subject for something they know is awful.

Until this I was a happy Time Warner customer...now...not so much.]]> http://www.dslreports.com/forum/remark,20411578 Wed, 30 Apr 2008 15:24:03 EDT Re: [TWC] Time Warner Navigator http://www.dslreports.com/forum/remark,20378617 Infoman1 : All in all, the upgrade went smoothly. There are a "few" feature improvements with Mystro, however there are some losses also. There really isn't anything significant that improves usage, and the increase complexity isn't worth it. Namely, the recording conflict. Unless you constantly observe, you'll miss shows that otherwise would have been recorded. The other pain, is the "A" guide. The sub- banners have nothing other than marketable "pay events", News/Weather, Sports, and Kids. A real waste.]]> http://www.dslreports.com/forum/remark,20378617 Thu, 24 Apr 2008 09:24:27 EDT Re: [TWC] Time Warner Navigator http://www.dslreports.com/forum/remark,20375215 anon : My SA 8000 box with Mystro just rebooted. I came home from errands at 12:30pm 4/23 and turned on the TV and the cable box. After accesing the guide for 20 secs. the guide locked up. then i got the dread b-o-o-t message on the front display.

:(

I want my Passport Echo back. :(]]> http://www.dslreports.com/forum/remark,20375215 Wed, 23 Apr 2008 16:06:22 EDT Re: [TWC] Time Warner Navigator http://www.dslreports.com/forum/remark,20355182 Monolith : I am in Clayton, nC and I just got a notice in today mail from TWC, saying we would be upgraded to Navigator it would start in about 4 weeks, and take about 2 months.]]> http://www.dslreports.com/forum/remark,20355182 Sat, 19 Apr 2008 15:54:55 EDT Re: [TWC] Time Warner Navigator http://www.dslreports.com/forum/remark,20355160 bubbanc : So I called to complain about my issues and she said that I could get a new DVR with Passport on it and that it wouldn't be upgraded to Mystro/Navigator (our other DVR wasn't upgraded).

Is this true? She said that they had had so many complaints that they weren't upgrading any more. I'm not sure if I believe her; I think she just wanted me off the phone. ]]> http://www.dslreports.com/forum/remark,20355160 Sat, 19 Apr 2008 15:50:57 EDT Re: [TWC] Time Warner Navigator http://www.dslreports.com/forum/remark,20354962 bubbanc : Ugh.. this new Mystro software is driving me crazy. We have 2 DVRs but only one has been upgraded to Mystro. I find it hard to believe that TW "upgrades" us to something with less features than what we had before. Is there a way we can voice our frustration so that they will fix these issues?

Here are some of the things that we're missing:

1) When fast forwarding and rewinding, it no longer displays the time (yes I know there is a time on the left hand side, but not being over the fast forward bar, it makes it difficult to know the time).

2) When fast forwarding and rewinding, you can no longer use the left and right arrow to move to the next 15 minute interval marker. We used this all the time to really get through shows, now we have to wait for fast forward to work. (this appears to be solved by holding down FF or RW for a few seconds... it will jump ahead or back in 15 min increments).

3) When in Guide mode and clicking favorites, the channel actually changes and the guide goes away instead of the guide jumping to the next favorite channel and staying in guide mode.

4) Day +/- buttons do not seem to work; only get the "loading data" message.

5) Menus are very slow.

The only good thing thus far is that the side bars on non-HD channels are now black instead of gray.

Are these problems driving anyone else crazy?]]> http://www.dslreports.com/forum/remark,20354962 Sat, 19 Apr 2008 15:04:06 EDT Re: [TWC] Time Warner Navigator http://www.dslreports.com/forum/remark,20354109 drussel2 : Apart from "me too" synndrome, a friend of mine told me they had their TV hooked up by a "home theatre guy", and they (somehow) installed a different on screen guide/navigator rather than the one TWC offers.

Is that possible? With Navigator/Mystro now, everytime I press "guide" on the remote, I get an annoying "Please wait... data loading..." message. With the old system, that only happened if I scrolled forward to see what was on TV two weeks from now.

The Caller Id on TV is cute... does it work for Call Waiting Caller ID too? (I haven't had an opportunity to try that).

But, I'd rather have, or in addition to, a TCP/IP message sent to my computer... then I could screen calls by my own software. (I do that now with an old analog modem that would otherwise serve as a door-stop, or paper-weight. :-)

The FSK signal sent for "Voice Message waiting" would also be nice to get via TCP/IP to my computer...

My computer would see the message as originating from 192.168.100.1 (which I would know is my cable modem)
--
There are 10 types of people in the world; those who understand binary and those who don't.]]> http://www.dslreports.com/forum/remark,20354109 Sat, 19 Apr 2008 11:02:50 EDT Re: [TWC] Time Warner Navigator http://www.dslreports.com/forum/remark,19934048 Pacrat : We have the CallerID onscreen and there's lots of bugs with it still. It started out as a nice, readable, piece of information... I really liked it. Then the system spontaneously "reinitialized" itself and the display went to an unreadable postage stamp size. We called to report it... they said it was a "software problem" and that it should be corrected soon. Okay, I'm a pretty patient guy so I waited, and waited, and waited... finally, after several weeks the display returned to a nice readable piece of data. Yesterday, I turned the TV on and received a phone call... no display at all, and the call history had vanished. Admittedly a minor annoyance, but the display was back to its "postage stamp" format. I called and reported it today and was told that they are aware of the problem, and that it should be ironed out by the end of the month.

I really like the feature... no need to try to get up and check the callerID on the phone! It does have a a choice for display duration... up to 30 seconds, I think... in increments of 5 seconds. But I sure wish they'd get it straightened out. I was told that by the time it all shakes out in the wash, the size and postion of the display will be "user selectable". That's what I was told, anyway. So don't be in too much of a hurry to get it. Wait 'til they get it right first.]]> http://www.dslreports.com/forum/remark,19934048 Mon, 04 Feb 2008 17:54:07 EDT Re: [TWC] Time Warner Navigator http://www.dslreports.com/forum/remark,19902692 anon : any news about Caller ID on screen?
I know some markets have the feature available but not here in NY.]]> http://www.dslreports.com/forum/remark,19902692 Wed, 30 Jan 2008 12:30:42 EDT Re: [TWC] Time Warner Navigator http://www.dslreports.com/forum/remark,19896050 cypherstream : Exactly,

Are you sure you just didn't have to change the STB's output resolution in some kind of configuration menu?

Perhaps your HD-DVR is only set to output 480i or 480p. ]]> http://www.dslreports.com/forum/remark,19896050 Tue, 29 Jan 2008 12:47:10 EDT Re: [TWC] Time Warner Navigator http://www.dslreports.com/forum/remark,19896010 robotron2084 : So I'm curious, why/how would the software (Navigator/Mystro vs. Passport/Echo) affect the picture quality?]]> http://www.dslreports.com/forum/remark,19896010 Tue, 29 Jan 2008 12:41:51 EDT Re: [TWC] Time Warner Navigator http://www.dslreports.com/forum/remark,19895769 spensarah : I just went through the Mystro experience. My HDDRV failed so I was given a replacement unit with the Mystro software. I immediately noticed delayed channel changing and a definite degradation in image quality on both the HD and non HD channels. A tech came on-site and tested the signal levels and informed me there is nothing wrong (other than the new software). He instructed me to call for another service call and specifically request a replacement with the older Passport software. Luckily, they are still available in my area. I don't look forward to the day when I'm forced to use the Mystro software Maybe by then they'll have their act together??? (I'm not holding my breath).
]]> http://www.dslreports.com/forum/remark,19895769 Tue, 29 Jan 2008 12:01:51 EDT Re: [TWC] Time Warner Navigator http://www.dslreports.com/forum/remark,19773266 ankanoju :
said by Rombus See Profile :

That feature is already there, At least it is on the passport echo software. Ill check a mystro box later today and let you know.
Thanks for checking, but it doesn't really matter to me. MY DVR does not have this basic capability. ]]> http://www.dslreports.com/forum/remark,19773266 Thu, 10 Jan 2008 08:17:39 EDT Re: [TWC] Time Warner Navigator http://www.dslreports.com/forum/remark,19767303 Rombus : That feature is already there, At least it is on the passport echo software. Ill check a mystro box later today and let you know. ]]> http://www.dslreports.com/forum/remark,19767303 Wed, 09 Jan 2008 10:58:48 EDT Re: [TWC] Time Warner Navigator http://www.dslreports.com/forum/remark,19766779 ankanoju :
said by Rombus See Profile :

Let me clarify here:
Currently, Aptiv digital makes Passport. When ever TWC wanted to launch a new feature, such as caller ID on tv, Start over, etc., We had to go to Aptiv and have them develop it for us. That takes time and money.
There is NO EXCUSE for any DVR today not to remember the location of a partially watched program. The reason is simple, Time Warner does not want to pay to have this "feature" added. Everything TWC does is to maximize their profits.]]> http://www.dslreports.com/forum/remark,19766779 Wed, 09 Jan 2008 09:24:13 EDT Re: [TWC] Time Warner Navigator http://www.dslreports.com/forum/remark,19760604 Rombus : Let me clarify here:
Currently, Aptiv digital makes Passport. When ever TWC wanted to launch a new feature, such as caller ID on tv, Start over, etc., We had to go to Aptiv and have them develop it for us. That takes time and money.

TWC decided some time ago to develop there own guide software, called Mystro. Its developed in house, meaning we don't have to pay Aptiv for development and licensing. TWC couldn't just use Passport as a code base since thats copyright infringement. Mystro is a ground up rebuild of the guide, hence there is the tweaking and bug issues they are running into now.

Trust me, its come FAR since it went into employee testing in our division. Was it ready to be launched to the general public? IMHO No, but i don't get to voice an opinion on those kind of decisions :( ]]> http://www.dslreports.com/forum/remark,19760604 Tue, 08 Jan 2008 10:52:31 EDT Re: [TWC] Time Warner Navigator http://www.dslreports.com/forum/remark,19758877 anon :
said by Rombus See Profile :

said by ankanoju See Profile :

Is there not a single TWC executive that uses their DVR and realizes what a piece of junk it is and says we can do better?

The fact that you cannot save the location of partially watched programs is just embarrassing.
Unfortunately this whole Navigator idea got started by some executive going "Damn, we can do better! We will even do it in house to save money and roll out features quicker!"
Quicker?? TWC started rolling out Mystro like a year ago and Mystro still sucks really bad! Quicker ha ha!

TWC should have copied all the features that Passport Echo has and add new ones. Having Mystro as the NEWEST software is really frustrating!]]> http://www.dslreports.com/forum/remark,19758877 Mon, 07 Jan 2008 23:40:24 EDT Re: [TWC] Time Warner Navigator http://www.dslreports.com/forum/remark,19756403 Cogdis : Mystro is horrible. The thing randomly stops recording live tv-- It just stops being a DVR when you least expect it!

I bought two tivos and I'm very happy. I still have one passport DVR that I hope they don't think of messing with on me or I'll dump that one too...]]> http://www.dslreports.com/forum/remark,19756403 Mon, 07 Jan 2008 16:56:22 EDT Re: [TWC] Time Warner Navigator http://www.dslreports.com/forum/remark,19754221 Rombus :
said by ankanoju See Profile :

Is there not a single TWC executive that uses their DVR and realizes what a piece of junk it is and says we can do better?

The fact that you cannot save the location of partially watched programs is just embarrassing.
Unfortunately this whole Navigator idea got started by some executive going "Damn, we can do better! We will even do it in house to save money and roll out features quicker!" ]]> http://www.dslreports.com/forum/remark,19754221 Mon, 07 Jan 2008 10:34:11 EDT Re: [TWC] Time Warner Navigator http://www.dslreports.com/forum/remark,19753752 ankanoju : Is there not a single TWC executive that uses their DVR and realizes what a piece of junk it is and says we can do better?

The fact that you cannot save the location of partially watched programs is just embarrassing.]]> http://www.dslreports.com/forum/remark,19753752 Mon, 07 Jan 2008 08:46:28 EDT Re: [TWC] Time Warner Navigator http://www.dslreports.com/forum/remark,19593688 sansri88 :
said by cypherstream See Profile :

Meanwhile, another year has passed without a single international news channel being added to Time Warner's -- or Comcast's, or Everest's -- digital tiers. Al Jazeera, BBC World and France 24 are all there for the taking. This lack of public responsibility in a post-9/11 era is disheartening.
This really pisses me off. 3 perfectly good news channels that almost no one carries. To me, they are better than what is offered at the moment. No reason why at least BBC World should be on our lineups (Cablevision carries it).
--
Sriram Satish
Teen Tech Enthusiast
"Al Gore is the only president to win an election but never serve in office."
Join »Team Helix and »Team Discovery]]> http://www.dslreports.com/forum/remark,19593688 Sun, 09 Dec 2007 20:01:11 EDT Re: [TWC] Time Warner Navigator http://www.dslreports.com/forum/remark,19588535 swintec : I can't say much for Navigator as I have not used it, however as far as losing all the DVR recordings, I don't think this is navigators fault. When any cable company does a software update/upgrade, don't you lose all recordings in the process?
--
BlockNews.Net- Quality Usenet Block And Unlimited Accounts]]> http://www.dslreports.com/forum/remark,19588535 Sat, 08 Dec 2007 19:58:48 EDT [TWC] Time Warner Navigator http://www.dslreports.com/forum/remark,19588262 cypherstream : I just thought I'd share this article I found online regarding Time Warner's new Navigator (Mystro) software. Perhaps this can spark some discussion on what you think for the few that have been 'navigated'. Passport appears to be the BEST, and many people are angered of how buggy and slow Navigator runs in comparison. Here's the article:

December 07, 2007

Navigator

It's been a rough year for customers of Time Warner Cable, Kansas City's leading cable provider and possibly the leader in TV-related headaches. Time Warner would like to apologize for that, and we would like to accept its apology -- mostly, though, we hope it's learned its lesson.

The trouble started in January, when Time Warner started “upgrading” people's set-top boxes with new software to control the on-screen guide, DVR recording and other features. And then there was the ongoing soap opera with the NFL Network, which wasn't Time Warner's fault (in my opinion) but still resulted in a lot of angry customers wondering why they couldn't get the Packers-Cowboys game Nov. 29. In between, a channel-changing snafu irked some fans of A&E (the channel, not the newspaper section).

Above all, though, there was the Navigator debacle. In January I wrote that Time Warner was rolling out a new menuing system for its cable boxes. I quoted a local spokesperson who said Navigator had been developed “so we can be more responsive to our customers.” Famous last words. Since then, customers have flooded Time Warner's help lines, and my mailbox, with horror stories of sitting down to watch a recorded show, only to discover their DVRs had been wiped clean by the new software. Others were put off by the new menuing system, or driven mad by the three-second response times each time they pressed a button on their remotes, or felt like they were in a car with bad brakes each time they tried to fast-forward through a show ... the list went on.

“I have never seen my wife so frustrated with anything, (and) that is an area where she usually counsels me in patience,” wrote Chad Colgan of Lenexa. On Aug. 28, Time Warner switched his HD-DVR to Navigator, erasing the entire fourth season of “Battlestar Galactica,” which they were saving up for one of those viewing marathons that DVR users look forward to.

Two months later, when I checked in again with the Colgans, they were still having trouble. “When the DVR works we don't have many complaints,” said Colgan, “but the 50% of the time it hangs or freezes, like a slow computer, you want to yank it out of the wall.” Not only is he considering a switch to Everest, so is his brother-in-law. His cable hasn't been upgraded yet but is spooked by Colgan's tales of woe.

That's the kind of word-of-mouth damage Navigator can do to Time Warner's business, and not just in Kansas City. Its customers in Lincoln, Neb., also got “upgraded” this year, and the ensuing debacle led the city council there to pass a resolution calling for an investigation. The city's cable advisory board concluded that Time Warner had “beta-tested” Navigator on the unsuspecting people of Lincoln. (The AVS Forum's Navigator complaint thread scores high in Google search.)

I could go on: Jim Savage, HD-DVR customer, reports that “Navigator still gives me headaches as it is still incredibly slow, poor resolution, among other issues,” months after it was installed. Rebecca Tasler: “We had been so dissatisfied with the new Navigator software that my husband talked a tech into reinstalling the old Passport software system.” After that, recorded shows looked “horrible,” were heavily pixellated — what a surprise, my Passport-enabled box is suddenly doing the same thing. So now it’s not just Navigator.

Scott Simerly, who called my attention to the troubles in Nebraska, called Navigator’s interface “downright prehistoric. I fail to see any improvements in the functionality and the keyword search is horrible in comparison to the old system (Passport).”

And yet, the vast majority of people reading this are, according to Time Warner, having no problems at all. That's because they are using set-top boxes that have been tested with Navigator and work fine. The problem, says Damon Shelby Porter of Time Warner Cable Kansas City, is that there are some four dozen different cable box models in use around the area. And while Porter said Navigator has behaved well with “97 percent” of them, getting the software to behave with them all has been a bear.

“It was tested by our lab, it was tested by our employees in their homes but -- mea culpa -- it's really taken much longer for us to iron out the problems than we had hoped,” Porter said. “We're very frustrated.”

Not as frustrated as I was when I had to return my Navigatored HD-DVR to Time Warner for a replacement. To my relief, the new DVR hasn't been upgraded, because it's a different model and Time Warner has slowed the rollout of Navigator.

There was also that matter of Time Warner moving A&E to Channel 35 without telling anyone (although technically it did warn those of you who read the legal notices in the business section). Porter said a new process was put in place so future channel changes get better publicity.

And another thing — at some point, TWCKC pulled the plug on Turner Classic Movies' secondary audio (or SAP) channel. Time Warner hadn't gotten back to me by the time I filed this report, but a reader and I each independently confirmed you can't get the audio description of many TCM films offered on the SAP channel for viewers with visual disabilities. That feature should be available to everyone with cable, set-top box or not, and needs to be restored pronto.

Channels changing: On Jan. 1 Court TV, best known for launching Nancy Grace's career and for its gavel-to-gavel coverage of headline-grabbing trials, will become truTV (small “t”). Trials will still air during the day, but the channel's new owners -- what do you know, Time Warner again! -- will expand the evening lineup to include other types of mayhem besides criminal. Among its new series are “Sky Racers,” which will follow TV news choppers; and “One False Move,” focusing on people whose jobs or adventures take them to the edge of death.

Discovery is also rebooting two of its digital-tier channels in January. Discovery Times, which was launched in 2003 as a joint venture with the New York Times, petered out after three years. It's been quietly rebuilt around in-depth documentaries, and now the channel will be known as Investigation Discovery.

Planet Green is the new name of Discovery Home & Leisure, focusing on eco-friendly programming. You may have already heard of one program it's launching in 2008, “Greensburg Eco-Town,” which will document efforts in tornado-devastated Greensburg, Kan., to rebuild using environmentally friendly materials.

Meanwhile, another year has passed without a single international news channel being added to Time Warner's -- or Comcast's, or Everest's -- digital tiers. Al Jazeera, BBC World and France 24 are all there for the taking. This lack of public responsibility in a post-9/11 era is disheartening.

Posted by Aaron Barnhart on December 07, 2007 at 07:12 AM in TV Barn
»blogs.kansascity.com/tvbarn/2007···pgr.html]]> http://www.dslreports.com/forum/remark,19588262 Sat, 08 Dec 2007 19:01:15 EDT