Qwest2701HG
@qwest.net
| Problems with Qwest 2-Wire 2701HG - Does not support QOS...
I received a new Qwest labeled 2701HG DSL Wireless Modem but discovered very quickly Qwest OneFlex VoIP conversations are garbeled. I checked with 2-Wire and they refered me to Qwest since Qwest must request this feature from 2-Wire. When I contacted Qwest DSL they said that no one actually needs QOS enabled, so I contacted Qwest OneFlex would wanted the agent id of the DSL support rep I spoke to, obviously QOS is required for VoIP to work properly. So far we have a finger pointing contest within Qwest and 2-Wire is just waiting for a call from Qwest to enable it. So far Qwest's Spirit of service just flew out the window. 2 companies, 3 departments are not allowed to communicate with each other to resolve this issue? |
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offshoretech
@pldt.net
| is this your thread on the QWEST FORUM?
»https://forums.qwest.com/qwbb/board/mess···d.id=579
been wanting to reply to this one for some time, the answer may be in the 192.168.0.1/mdc page but have to dig into it some more................, |
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Qwest2701hg
@qwest.net | No, but only proves there are others with the same issue. I see there was no resolution and that was on a Qwest forum. |
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Bill5309
join:2007-06-02
Boise, ID | This was an issue I brought up when I first learned we were doing this modem, it does not support VOIP services. Trade in the modem for the m1000 actiontec, it does. |
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questionable
join:2005-10-18
Phoenix, AZ | reply to Qwest2701HG
If it doesn't support VOIP then how am I using it with the 2wire. The trick is to be smarter them the modem |
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Bill5309
join:2007-06-02
Boise, ID
| Agreed. It can work but the lvl 1 support folks have no way of telling folks how. I remember going to 2wire.com and seeing it didn't support VOIP in the beginning. I had a problem with that since Qwest sells it's own VOIP services. I found it a bit odd. |
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Qwest2701hg
@qwest.net
| reply to Qwest2701HG
I have been through two Action Tek wireless modems. Junk in my opinion including not supporting static and locked DHCP IP addresses, they also run hot. One arrived DOA the other as stated above. Auction Tek support is completly outsourced and cannot answer any question other than is the modem plugged into an AC outlet and the DSL line. If you mention any other issues they refer you to Qwest. I also left a vm on Qwest's corporate number, no return call as of today and it was left last Thurs. Quality of Service = VM no return call? |
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offshoretech
@pldt.net
| reply to Qwest2701HG
just got back to my workstation today,
ok, this may be too late but here is a level 1's take on your problem
there was a bug on the 2700HG-D firmware regarding SIP ALG and documentation said it was already corrected, the correction may not have carried over to the 2701HG-D firmware though.
as per documentation, you have to open up the 192.168.0.1/mdc page, go to the ADVANCED heading on the LEFT PANE and choose CONFIGURE SERVICES, UNSELECT the CHECKBOX next to “SIP Application Layer Gateway”, press on SUBMIT and you will be taken back to the 192.168.0.1/mdc main page. at this point you have to reboot ATA.
current firmware version may have the SIP Application Layer Gateway already UNCHECKED, if so CHECK it first, SUBMIT and open up the 192.168.0.1/mdc page again and this time UNCHECK and then SUBMIT. reboot ATA.
hope this helps. |
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Qwest2701hg
@qwest.net
| reply to Qwest2701HG
SIP is what Qwest uses for VoIP OneFlex protocol. What moron would tell you to disable it. Enabling / Disabling still does not enable QoS on the 2701hg and disabling assures garbled conversations. I am about to jump Qwest DSL and OneFlex if this issue is not fixed soon. All are welcome to say bye bye to me, but I have to say until you get this modem + VoIP and add new threads to ask, how could Qwest make such an a*'n decission to choose a product that does not support their own VoIP service? Don't talk to me. |
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Qwest2701hg
@qwest.net
| reply to Qwest2701HG
I just found this on the router through MDC. If you can fix it feel free to post, if not, you should not post, if you are from another country trying to help, don't bother because you probably do not have access to this modem, do not use VoIP, and are not a Qwest DSL customer.
Advanced – Link Manager States
-->qos0 is UP
qos0 UP
Timeout: 0
File descriptor flags: 00000000
Reported error string: File Descriptor State: Count: 0 Active: 0 Events: 0
Module State Change History:
To State: UP at: 00:00:00.00
qos: disabled |
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rogunit
Uhhh, Sir?
Premium
join:1999-09-18
Phoenix, AZ
| reply to Qwest2701HG
From the thread in the Qweat forum:
Yes, Qwest is working on a resolution to the issue. The QoS issue with the 2Wire modem will be addressed in the next firmware version that is currently being developed. I am still waiting for the "expected" release date of the firmware but I will post more information when I have it.
then...
Barring any setbacks, the new 2Wire firmware is expected to be released in Q3 of 2008.
Torrance
Qwest Admin
Good to know they are at least working on it! |
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Qwest 2701hg
@motorola.com
| reply to Qwest2701HG
Q3 2008 is like next Oct. I don't think anyone should expect to wait that long. By then the next latest 2-Wire model will ship. I guess I should consider taking the 2701hg-D back to the store and research other equipment options. What a disappointment and waste of my time. |
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offshoretech
@pldt.net
| reply to Qwest2701HG
documentation is not foolproof. just thought it was worth a try since the same procedure was an option on a call about 6 months ago.
poster "questionable" though seems to have his 2701HG-D working fine.
sorry that we could not be of more help. |
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Qwest2701HG
@qwest.net
| reply to Qwest2701HG
"Questionable" has not tried uploading a large file while talking on his VoIP phone. No, the 2701HG-B does not have QoS enabled either. I never said VoIP would not work with the 2701HG series, I said VoIP is garbeled when trying to talk on the phone while cruising the internet or downloading / uploading large files. No conversation should be garbeled with VoIP if the DSL modem supports QoS, that is what QoS is all about. |
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questionable
join:2005-10-18
Phoenix, AZ
 ·Qwest.net
1 edit | reply to Qwest2701HG
Questionable actually does upload large files to his work. 100 meg and up when talking with them. (but i throttle my own files) like I said it's just a matter of understanding the modem.
But it seems if you want QoS then you need to contact qwest to normal channels and request them to get it from the manufactuer |
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christcorp
Premium
join:2001-05-21
Cheyenne, WY
 ·Bresnan Online
 ·VOIPo
| reply to Qwest2701HG
Just one more reason to use the most basic DSL modem available, and use a "REAL" router for all your network needs. e.g. voip, qos, VPN, gaming, port forwarding, etc...
It's been said too many times. You get what you pay for. I've yet to find a "COMBO" unit of any type that can perform any where near equal to standalone units. Even cheaper units. I'd take a basic actiontec 1524 and a cheap belkin router before I'd buy and use a dsl modem/router combo. Granted; all of the dsl modems provided have a router built in, but that doesn't mean you have to use it.
I know that some will say that you are buying a modem/router combo and therefor it should work. That's true. But I wouldn't buy a Combo stereo sound system; combo dvd/vcr/tv player; or just about any combo unit. You won't get the quality or flexibility that you can with standalone units. Oh well, just another example. Later... Mike.... |
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Texas
@mindspring.com
| reply to questionable
The 2701HG-B in Austin is a joke, it does not support QoS and any moron that would post they can download large files and talk VoIP without voice breakup is obviously an employee of either at&t or Qwest. The best use of this modem is to drive down an interstate and accidentaly drop it out your car window onto the highway.
I hope that someone at 2wire reads this so they can hide behind mama Bell's skirt. It is a failed product backed by a spinless company (2-wire) that offers no support to the public. Promises of upgrades in late 2008 only support what will come, no upgrade will ever for this model, try us again in late 2008 when we will offer another model that may or may not support QoS. |
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no_one
@QWEST.NET
| said by Texas :
The 2701HG-B in Austin is a joke, it does not support QoS and any moron that would post they can download large files and talk VoIP without voice breakup is obviously an employee of either at&t or Qwest. The best use of this modem is to drive down an interstate and accidentaly drop it out your car window onto the highway.
I hope that someone at 2wire reads this so they can hide behind mama Bell's skirt. It is a failed product backed by a spinless company (2-wire) that offers no support to the public. Promises of upgrades in late 2008 only support what will come, no upgrade will ever for this model, try us again in late 2008 when we will offer another model that may or may not support QoS.
Doing that much upload and probably download the new invisible EUP will kick in. You will be kicked of. 
Sorry a bad joke.
QOS is mostly upload so get your own good router. Set it up behind the modem, then all is fine. Problem solved. |
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questionable
join:2005-10-18
Phoenix, AZ | reply to Texas
Obviously you have never read my other posts. I'm a normal person/user. I do not work for ATT or Qwest. As I stated in a previous post I throttle my OWN upload. |
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LostInCaliforniA
@sbcglobal.net
| reply to Qwest2701HG
Same problem is California. Stumbled across this thread when I searched Google for the 2701HG. You can barely hold a legibale VoIP conversation on Vonage when performing Yahoo or Google searches and especially during a download, not upload, of even a 10mb file. Also, the TA is behind the 2701HG. You can't put the TA in front of the 2701HG because it "is" the DSL modem & router in one. Why would any company ship a product that does not support QoS these days? I read an article on VoIP recently; 20m US VoIP suscribers EOY 2007, will climb to 25m by EOY 2008, and predicted to be 35m by EOY 2010. |
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