MrJingles77
Premium
join:2002-04-15
Utica, MI
| [Connectivity] Internet Packetloss / Latency, Phone breaking up,
Since roughly 3 days ago I've had nothing but problems. The phone is crackling and people can't hear me because I keep breaking up. The internet can take minutes to load a simple web page like google so forget about my online gaming addiction. The TV will pixelate and go out. Can barely connect to the In Demand service.
I had a tech out and he thinks it's a line problem. I agree with him but that was 2 days ago. It shouldn't be taking this long.
I live in an APT and this is the only time I've ever had a problem with the service where I've called. Usually whatever happens will come back shortly and I can live with that. But now, my kids have problems watching Noggin, I can barely check email or surf, and the wife is getting cranky.
I'll copy/paste my modem status page. It is an ARRIS.
9:55PM 12/10/2007
* Status*
------------------------------------------------------------------------
*Status* *HW/FW Versions* *Event Log*
*CM State*
------------------------------------------------------------------------
* RF Parameters*
Downstream
Freq/Power: 591.000 MHz 3 dBmV
Signal to Noise Ratio: 35 dB
Modulation: QAM256
------------------------------------------------------------------------
Upstream
Freq/Power: 21.000 MHz 43 dBmV
Channel Type: DOCSIS 1.x (TDMA)
Symbol Rate: 2560 kSym/sec
Modulation: QAM16
* Status *
System Uptime: 1 days 5h:52m:32s
Computers Detected: 1
CM Status: Telephony-AC Power Iso OFF Reg Complete
Time and Date: MON DEC 10 22:56:12 2007
* Interface Parameters *
Here's some CM events, as well:
12/8/2007 15:28 17000100 3 SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing
12/8/2007 15:30 20000400 3 Received Response to Broadcast Maintenance Request, but no Unicast Maintenance opportunities received - T4 timeout
12/8/2007 15:30 17000100 3 SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing
12/8/2007 15:35 20000400 3 Received Response to Broadcast Maintenance Request, but no Unicast Maintenance opportunities received - T4 timeout
12/8/2007 15:35 17000100 3 SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing
12/8/2007 15:44 20000400 3 Received Response to Broadcast Maintenance Request, but no Unicast Maintenance opportunities received - T4 timeout
12/8/2007 15:44 17000100 3 SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing
12/8/2007 15:47 20000400 3 Received Response to Broadcast Maintenance Request, but no Unicast Maintenance opportunities received - T4 timeout
12/8/2007 15:47 17000100 3 SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing
12/8/2007 16:04 20000400 3 Received Response to Broadcast Maintenance Request, but no Unicast Maintenance opportunities received - T4 timeout
12/8/2007 16:04 17000100 3 SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing
12/8/2007 16:20 20000400 3 Received Response to Broadcast Maintenance Request, but no Unicast Maintenance opportunities received - T4 timeout
12/8/2007 16:20 17000100 3 SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing
12/9/2007 12:53 20000200 3 No Ranging Response received - T3 time-out
12/9/2007 13:01 20000400 3 Received Response to Broadcast Maintenance Request, but no Unicast Maintenance opportunities received - T4 timeout
12/9/2007 13:01 17000100 3 SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing
12/9/2007 16:50 20000200 3 No Ranging Response received - T3 time-out
12/9/2007 17:05 20000400 3 Received Response to Broadcast Maintenance Request, but no Unicast Maintenance opportunities received - T4 timeout
12/9/2007 17:05 13000401 5 ToD request sent - No Response received
12/10/2007 22:31 20000200 3 No Ranging Response received - T3 time-out
Comcast has until this Friday otherwise I'll switch to another provider. Luckily I have a choice. |
|
deblin
Dark Side of the Moon
Premium,MVM
join:2001-09-01
Middletown, DE | Re: [Connectivity] Internet Packetloss / Latency, Phone breaking
Those particular line stats look quite good, actually. Is it an intermittent problem? If so, when it's behaving poorly or dropping you, collect those stats again and post them here.
--
Hello...is there anybody in there? |
|
bigdoggy007
join:2007-12-10
Citrus Heights, CA
| reply to MrJingles77
Yeah, I have Comcast in Norther California and it has been up and down for weeks. Apparently, the DNS servers are way slow. You can try and change your DNS servers in your routers.
I called tech. support and they would not believe me because every time I called them things were fine. I am running a Network Checker tool that I found on
»www.connectionchecker.com and I'm now logging the up/down times so I can prove to them their up-time is not quite as good as it should be.
What's worse is the my wife works from home and she can't get work done with these problems. Comcast has been really good though, up until a few weeks ago. You are not the only one. |
|
MrJingles77
Premium
join:2002-04-15
Utica, MI | reply to deblin
It is always like this. At night, though, the problem seems escalated.
For instance, this post took a 1 minute 25 seconds (timed by my watch) to appear after I hit "I'm Feeling Lucky".
Brutal. |
|
deblin
Dark Side of the Moon
Premium,MVM
join:2001-09-01
Middletown, DE
| Can you post a tracert to dslreports.com and a few other sites (www.google.com, www.yahoo.com)? Don't worry, we'll wait patiently 
--
Hello...is there anybody in there? |
|
MrJingles77
Premium
join:2002-04-15
Utica, MI
| reply to bigdoggy007
It is not DNS. It is horrific packetloss / latency as well as phone & TV problems. When I called Comcast the lady on the phone was amazed I was able to call because it was so bad trying to talk to her.
It all points to the return BUT my levels look great.
I'll grab that tool and at least keep a record. |
|
deblin
Dark Side of the Moon
Premium,MVM
join:2001-09-01
Middletown, DE | It could be the reverse route, too. I can run a trace to your IP if you want, just IM me your current IP.
--
Hello...is there anybody in there? |
|
EG
Ho Ho Ho
Premium
join:2006-11-18
Union, NJ
4 edits | reply to bigdoggy007
said by bigdoggy007  :Yeah, I have Comcast in Norther California and it has been up and down for weeks. Apparently, the DNS servers are way slow. You can try and change your DNS servers in your routers. Whatever it's worth, your issue may not be the same issue as is the O.P.'s. How can a DNS issue affect their CDV service ?
You really should post your issue in a thread of your own..
[Edit]
Didn't see MrJingles most recent post.
Advice still applies...
[/Edit]
--
Happy Holidays ! |
|
MrJingles77
Premium
join:2002-04-15
Utica, MI
| reply to deblin
Some pings:
Google: (10%) 32 byte
Sent: 227
Received: 203
Yahoo: (12%) 32 byte
Sent: 345
Received: 303
tracert www.dslreports.com
Tracing route to dslreports.com [209.123.109.175]
over a maximum of 30 hops:
1 1 ms 1 ms 1 ms 192.168.0.1
2 8 ms * 10 ms c-3-0-ubr02.shelby.mi.michigan.comcast.net [73.3
6.156.1]
3 15 ms 21 ms 11 ms ge-2-2-ur02.shelby.mi.michigan.comcast.net [68.8
6.121.113]
4 9 ms * 10 ms te-9-3-ur02.sterlinghub.mi.michigan.comcast.net
[68.87.191.86]
5 29 ms * 24 ms te-9-4-ur03.sterlinghub.mi.michigan.comcast.net
[68.87.191.2]
6 8 ms 9 ms * te-9-1-ur02.warren1.mi.michigan.comcast.net [68.
87.191.6]
7 12 ms * 13 ms te-9-4-ur03.warren1.mi.michigan.comcast.net [68.
87.191.10]
8 8 ms 9 ms 6 ms te-9-1-ur02.royaloak.mi.michigan.comcast.net [68
.87.191.14]
9 22 ms * 20 ms te-9-2-ur03.royaloak.mi.michigan.comcast.net [68
.87.191.18]
10 8 ms 9 ms 7 ms te-9-1-ur02.rochestrhlls.mi.michigan.comcast.net
[68.87.191.22]
11 7 ms 13 ms 19 ms te-9-1-ur02.auburnhills.mi.michigan.comcast.net
[68.87.191.26]
12 15 ms 23 ms 12 ms 68.85.235.206
13 12 ms * 16 ms 68.86.90.106
14 17 ms 16 ms 21 ms pos-0-3-0-0-cr01.cleveland.oh.ibone.comcast.net
[68.86.85.37]
15 29 ms 28 ms 33 ms pos-0-6-0-0-cr01.pittsburgh.pa.ibone.comcast.net
[68.86.85.42]
16 30 ms 29 ms 26 ms te-0-4-0-7-cr01.mclean.va.ibone.comcast.net [68.
86.84.93]
17 29 ms 25 ms 26 ms te-1-1-pr01.ashburn.va.ibone.comcast.net [68.86.
84.94]
18 39 ms * 27 ms xe-3-1-0.was11.ip.tiscali.net [213.200.84.117]
19 31 ms 30 ms 32 ms so-1-0-0.nyc22.ip.tiscali.net [213.200.80.125]
20 197 ms 216 ms 201 ms netaccess-gw.ip.tiscali.net [213.200.73.122]
21 44 ms 42 ms 42 ms 12.ae0.gbr1.tl9.nac.net [209.123.11.71]
22 204 ms 251 ms * 0.so-0-1-0.gbr1.oct.nac.net [209.123.11.142]
23 55 ms 48 ms * www.dslreports.com [209.123.109.175]
24 60 ms 46 ms 48 ms www.dslreports.com [209.123.109.175]
Trace complete.
--------------------
tracert www.google.com
Tracing route to www.l.google.com [72.14.205.104]
over a maximum of 30 hops:
1 1 ms 1 ms 1 ms 192.168.0.1
2 8 ms 8 ms * c-3-0-ubr02.shelby.mi.michigan.comcast.net [73.3
6.156.1]
3 * 6 ms 9 ms ge-2-2-ur02.shelby.mi.michigan.comcast.net [68.8
6.121.113]
4 14 ms * 12 ms te-9-3-ur02.sterlinghub.mi.michigan.comcast.net
[68.87.191.86]
5 29 ms 16 ms 12 ms te-9-4-ur03.sterlinghub.mi.michigan.comcast.net
[68.87.191.2]
6 11 ms 17 ms 11 ms te-9-1-ur02.warren1.mi.michigan.comcast.net [68.
87.191.6]
7 17 ms 17 ms 11 ms te-9-4-ur03.warren1.mi.michigan.comcast.net [68.
87.191.10]
8 11 ms 11 ms 11 ms te-9-1-ur02.royaloak.mi.michigan.comcast.net [68
.87.191.14]
9 23 ms * * te-9-2-ur03.royaloak.mi.michigan.comcast.net [68
.87.191.18]
10 15 ms * 8 ms te-9-1-ur02.rochestrhlls.mi.michigan.comcast.net
[68.87.191.22]
11 9 ms 8 ms 8 ms te-9-1-ur02.auburnhills.mi.michigan.comcast.net
[68.87.191.26]
12 25 ms 12 ms 16 ms 68.85.235.206
13 16 ms 38 ms 23 ms 68.86.90.106
14 * 19 ms * pos-0-2-0-0-cr01.cleveland.oh.ibone.comcast.net
[68.86.85.33]
15 26 ms 21 ms 22 ms pos-0-7-0-0-cr01.pittsburgh.pa.ibone.comcast.net
[68.86.85.46]
16 24 ms * 28 ms COMCAST-IP.edge1.Washington1.Level3.net [63.210.
62.34]
17 32 ms 31 ms 42 ms xe-8-2-0.edge1.Washington1.Level3.net [63.210.62
.33]
18 42 ms 26 ms 46 ms vlan99.csw4.Washington1.Level3.net [4.68.17.254]
19 52 ms 26 ms 42 ms ae-94-94.ebr4.Washington1.Level3.net [4.69.134.1
89]
20 * 36 ms * ae-3.ebr4.NewYork1.Level3.net [4.69.132.94]
21 70 ms 41 ms 45 ms ae-64-64.csw1.NewYork1.Level3.net [4.69.134.114]
22 * 35 ms 46 ms ae-11-69.car1.NewYork1.Level3.net [4.68.16.3]
23 38 ms 38 ms 48 ms GOOGLE-INC.car1.NewYork1.Level3.net [4.71.172.86
]
24 75 ms 70 ms 57 ms 72.14.236.213
25 56 ms 83 ms 54 ms 72.14.233.113
26 57 ms 54 ms * 66.249.94.90
27 56 ms 65 ms * 72.14.232.66
28 55 ms 56 ms 66 ms qb-in-f104.google.com [72.14.205.104]
Trace complete.
-------------------------
tracert www.yahoo.com
Tracing route to www.yahoo-ht3.akadns.net [69.147.114.210]
over a maximum of 30 hops:
1 1 ms 1 ms 1 ms 192.168.0.1
2 17 ms 10 ms 9 ms c-3-0-ubr02.shelby.mi.michigan.comcast.net [73.3
6.156.1]
3 14 ms 6 ms 8 ms ge-2-2-ur02.shelby.mi.michigan.comcast.net [68.8
6.121.113]
4 15 ms 7 ms 8 ms te-9-3-ur02.sterlinghub.mi.michigan.comcast.net
[68.87.191.86]
5 7 ms 7 ms 7 ms te-9-4-ur03.sterlinghub.mi.michigan.comcast.net
[68.87.191.2]
6 8 ms 7 ms 8 ms te-9-1-ur02.warren1.mi.michigan.comcast.net [68.
87.191.6]
7 9 ms 26 ms 13 ms te-9-4-ur03.warren1.mi.michigan.comcast.net [68.
87.191.10]
8 11 ms 17 ms 9 ms te-9-1-ur02.royaloak.mi.michigan.comcast.net [68
.87.191.14]
9 8 ms 11 ms 8 ms te-9-2-ur03.royaloak.mi.michigan.comcast.net [68
.87.191.18]
10 * 10 ms * te-9-1-ur02.rochestrhlls.mi.michigan.comcast.net
[68.87.191.22]
11 8 ms 10 ms 9 ms te-9-1-ur02.auburnhills.mi.michigan.comcast.net
[68.87.191.26]
12 8 ms 7 ms 10 ms 68.85.235.206
13 11 ms 18 ms 12 ms 68.86.90.110
14 16 ms 16 ms 21 ms pos-0-3-0-0-cr01.cleveland.oh.ibone.comcast.net
[68.86.85.37]
15 * 24 ms 21 ms pos-0-6-0-0-cr01.pittsburgh.pa.ibone.comcast.net
[68.86.85.42]
16 31 ms 27 ms 27 ms COMCAST-IP.edge1.Washington1.Level3.net [4.79.23
1.10]
17 * 38 ms 24 ms xe-11-1-0.edge1.Washington1.Level3.net [4.79.231
.9]
18 43 ms 31 ms 29 ms ae-31-89.car1.Washington1.Level3.net [4.68.17.13
1]
19 27 ms * 28 ms 4.79.228.2
20 31 ms * 27 ms ge-2-1-0-p150.msr2.re1.yahoo.com [216.115.108.21
]
21 27 ms 29 ms 24 ms gi1-22.bas-a1.re3.yahoo.com [68.142.238.65]
22 28 ms * 29 ms f1.www.vip.re3.yahoo.com [69.147.114.210]
Trace complete. |
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