tc1uscg
join:2005-03-09
Saint Clair Shores, MI
| reply to PolarBear
Re: They made the rules....
said by PolarBear  :Ever called T-mobile? That is by far my definition of what telephone customer service should be. Nope.. but my shift partner worked for T-Mobile long enough to be a pretty good gauge on what to expect in the surrounding markets and when dealing with customer service. Less then rosy picture he painted to say the least. |
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NwkEWR
Spare Me the Socialist B.S.
Premium
join:2002-04-10
Newark, NJ
 ·AT&T Yahoo
 ·Vonage
 ·Optimum Online
| reply to PolarBear
said by PolarBear :Ever called T-mobile? That is by far my definition of what telephone customer service should be. I could not disagree more with your statement, my experiences with T-Mobile's CC were so rotten that as soon as my 2 year contract ended in 2005, I immediately closed my account. I have been with VZW since June of 2005 when I consolidated my Sprint and Nextel accounts, I've only had to contact VZW's customer service 3 times in the more than 2 years that I've been with them and have received competent, professional and prompt service every time. I could get a free T-Mo Blackberry Curve via Amazon, NO THANKS, I can wait till RIM releases the curve on VZW's network either in Q1 or Q2 of 2008. T-Mo can suck my d* and so can AT&T Wireless which I dumped in 1999. My 2¢
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BEWARE: "We can't expect the American people to jump from Capitalism to Communism, but we can assist their elected leaders in giving them small doses of Socialism, until they awaken one day to find that they have Communism." - Nikita Khrushchev - |
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PolarBear
The bear formerly known as aaron8301
Premium
join:2005-01-03 | reply to tc1uscg
Ever called T-mobile? That is by far my definition of what telephone customer service should be. |
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tc1uscg
join:2005-03-09
Saint Clair Shores, MI
| reply to PolarBear
said by PolarBear :Ever had to call customer service? How was that? Almost the same as dealing with AT&T, Wideopenwest, my car dealership and more recently, customer service at Checkpoint dealing with the latest crapware Zonealarm and Vista. From what I gather, it's also on par with dealing with Verizon W or T-Moble and/or Comcast. So, wanna compare notes?  |
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huntml
join:2002-01-23
Mullica Hill, NJ
·Comcast
2 edits | reply to PolarBear
said by PolarBear :Ever had to call customer service? How was that? I have had a legacy plan since 98 or so and just got a SERO 500 plan ($30 with unlimited text and data, and a Centro for $100) for the wife in Nov.
In all that time, I have had to contact CC a handful of times, and the phone CC reps aren't great, I'll concede. But I figured out a long time ago to do everything non-immediate via eCare (web), and that works fine.
So for billing, plan change issues, etc., I just do everything by e-mail and I've never had problems. I've even gotten credits a couple times when I wrote in to just inquire about something.
For tech service issues, like reprovisioning data services, etc., I just call *2, say 'technical support,' and Claire switches me over. Unlike the general CC, Sprint's technical support people are generally pretty good, and the queues are generally not bad either. I've never had a technical issue that wasn't addressed within less than 20 minutes of wait time or so, even on holidays (I once got a new phone on Xmas day, and got it activated and the Vision (data) working within 1/2 hour of opening the box).
Oh, and unlike some carriers, Sprint's technical support is 24/7, which isn't true of all of the US carriers. I don't know if VZW has 24/7 tech support or not, I'm pretty sure the nationwide GSMs do not. |
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TMMerlin
The Devil made me do it
join:2003-06-19
Oxford, MI
·EarthLink
| reply to PolarBear
That's cheating ..! And I would not abuse myself that way either !!
I guess I am luky the "CS God has blessed me" so I don't have to call Sprint ..
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Some people hear their own inner voices with great clearness and they live by what they hear. Such people become crazy but they become legend. |
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PolarBear
The bear formerly known as aaron8301
Premium
join:2005-01-03 | reply to TMMerlin
Ever had to call customer service? How was that? |
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TMMerlin
The Devil made me do it
join:2003-06-19
Oxford, MI
·EarthLink
| reply to talz13
Wouldn't yah know it ..just when " I love to hate" Sprint so much they open this loop hole. Almost 5 years ago I started out with NexTel and they slipped profusely into NexHell ..then I squeezed out of that by doing a quit/sign-up on Sprint only. Signals were marginal to good at my home and general coverage was great. But I was still aggravated at dropped calls from time to time. Not a bad service but no cigar in my book.
Then, over the last six months my signal strength got significantly better and I probably have not had a dropped call from home in months.
I have never had a billing error and now my coverage is great. So all the reasons I have had to "hate Sprint" are gone and I sit here as a happy camper smoking my cigar.
And you say..they will reduce my monthly costs by a few pennies, too.
Oh well ...I believe in Sprint and I am sure they will give me a great reason in the not to distant future to "hate them again"..
Regards
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Some people hear their own inner voices with great clearness and they live by what they hear. Such people become crazy but they become legend. |
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