huntml
join:2002-01-23
Mullica Hill, NJ
 ·Comcast
| reply to moonpuppy
Re: They made the rules....
quote:
....now they have to live by them.
Absolutely. I am so glad that one of the companies charging these fraudulent/misleading 'unfees' got called on it. It's only a matter of time before this spreads across the wireless and wireline industries (many if not most companies in telephony employing similar tactics) and this practice is done away with. Good news for the consumer, for once.
quote:
The SMART thing to do was to not raise any fees until people either re-signed OR they were on month to month.
Maybe. But (1) one thing one cannot accuse Sprint's management of since the Nextel debacle is being smart; (2) maybe they were afraid that if they tried make this change on a customer-by-customer basis, the complexity would add to their problems with their already ongoing billing system integration/change, which is already a disaster, by many accounts. |
