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PolarBear
The bear formerly known as aaron8301
Premium
join:2005-01-03 | Re: They made the rules.... Ever had to call customer service? How was that? | |
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TMMerlin
The Devil made me do it
join:2003-06-19
Oxford, MI
 ·EarthLink
| Re: They made the rules.... That's cheating ..! And I would not abuse myself that way either !!
I guess I am luky the "CS God has blessed me" so I don't have to call Sprint ..
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Some people hear their own inner voices with great clearness and they live by what they hear. Such people become crazy but they become legend. | |
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huntml
join:2002-01-23
Mullica Hill, NJ
 ·Comcast
2 edits | said by PolarBear  :Ever had to call customer service? How was that? I have had a legacy plan since 98 or so and just got a SERO 500 plan ($30 with unlimited text and data, and a Centro for $100) for the wife in Nov.
In all that time, I have had to contact CC a handful of times, and the phone CC reps aren't great, I'll concede. But I figured out a long time ago to do everything non-immediate via eCare (web), and that works fine.
So for billing, plan change issues, etc., I just do everything by e-mail and I've never had problems. I've even gotten credits a couple times when I wrote in to just inquire about something.
For tech service issues, like reprovisioning data services, etc., I just call *2, say 'technical support,' and Claire switches me over. Unlike the general CC, Sprint's technical support people are generally pretty good, and the queues are generally not bad either. I've never had a technical issue that wasn't addressed within less than 20 minutes of wait time or so, even on holidays (I once got a new phone on Xmas day, and got it activated and the Vision (data) working within 1/2 hour of opening the box).
Oh, and unlike some carriers, Sprint's technical support is 24/7, which isn't true of all of the US carriers. I don't know if VZW has 24/7 tech support or not, I'm pretty sure the nationwide GSMs do not. | |
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tc1uscg
join:2005-03-09
Saint Clair Shores, MI
| said by PolarBear :Ever had to call customer service? How was that? Almost the same as dealing with AT&T, Wideopenwest, my car dealership and more recently, customer service at Checkpoint dealing with the latest crapware Zonealarm and Vista. From what I gather, it's also on par with dealing with Verizon W or T-Moble and/or Comcast. So, wanna compare notes?  | |
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PolarBear
The bear formerly known as aaron8301
Premium
join:2005-01-03 | Re: They made the rules.... Ever called T-mobile? That is by far my definition of what telephone customer service should be. | |
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tc1uscg
join:2005-03-09
Saint Clair Shores, MI
| said by PolarBear :Ever called T-mobile? That is by far my definition of what telephone customer service should be. Nope.. but my shift partner worked for T-Mobile long enough to be a pretty good gauge on what to expect in the surrounding markets and when dealing with customer service. Less then rosy picture he painted to say the least. | |
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