huntml
join:2002-01-23
Mullica Hill, NJ
 ·Comcast
2 edits | Re: They made the rules.... said by PolarBear  :Ever had to call customer service? How was that? I have had a legacy plan since 98 or so and just got a SERO 500 plan ($30 with unlimited text and data, and a Centro for $100) for the wife in Nov.
In all that time, I have had to contact CC a handful of times, and the phone CC reps aren't great, I'll concede. But I figured out a long time ago to do everything non-immediate via eCare (web), and that works fine.
So for billing, plan change issues, etc., I just do everything by e-mail and I've never had problems. I've even gotten credits a couple times when I wrote in to just inquire about something.
For tech service issues, like reprovisioning data services, etc., I just call *2, say 'technical support,' and Claire switches me over. Unlike the general CC, Sprint's technical support people are generally pretty good, and the queues are generally not bad either. I've never had a technical issue that wasn't addressed within less than 20 minutes of wait time or so, even on holidays (I once got a new phone on Xmas day, and got it activated and the Vision (data) working within 1/2 hour of opening the box).
Oh, and unlike some carriers, Sprint's technical support is 24/7, which isn't true of all of the US carriers. I don't know if VZW has 24/7 tech support or not, I'm pretty sure the nationwide GSMs do not. |
