 huntml
join:2002-01-23
Mullica Hill, NJ
4 edits | reply to Qumahlin
Re: They made the rules.... said by Qumahlin:Can I really get happier over the fact that a company was caught deliberately misleading customers and now they are removing fees they technically shouldn't have been charging in the first place? I guess I should be happier that they are no longer lying and making the fees out to be something required by the government... To be fair to Sprint, they are by no means the only company that does this. It is an endemic practice in the wireless and wireline telephony businesses -- lots of carriers do it.
Which is not to excuse Sprint. They were doing something bogus, got called on it and got slapped down. I'm glad.
I'm glad, too, that they are now going to be giving people their MSL (lock codes) once they come out of contract (so the phone can be ported to another carrier), also due to losing a lawsuit.
I'm glad, too, that they are phasing in prorated ETFs, though they weren't the first and are probably only doing it because other carriers have already started, same thing with changing their contract extension policy so that you will no longer be extended whenever you change your plan.
All these things are good for the customer, and Sprint probably would be doing none of them if they hadn't either been forced to do so by the courts, or if they didn't feel compelled to do something in an effort to improve their reputation for dismal customer service and abusive customer policies, in order to turn around their fortunes.
Now, if only they could actually turn things around a bit and begin having some success, maybe they could put some pressure on the other carriers where they've been leaders -- value and technology. Wouldn't it be great for VZW subs if VZW felt it necessary to get its rates a bit more in line with Sprint's? Wouldn't it be great for T-mo subs if T-mo felt they *had* to actually, finally roll out 3g in order to stay competitive?
It would be a great benefit for all wireless subs were Sprint to begin to turn things around. Really, everyone should be rooting for Sprint at this point, regardless of who his/her carrier is, out of self-interest. |
