lght
join:2004-02-11
Costa Mesa, CA
 ·Lightning Bolt DSL
| they don't have a SLA!
It's obvious you haven't requested a refund for anything yet. My service was down for over a week and I requested a refund fpr the downtime and I was totally refused! I filled a complaint with the BBB only to realize I wasn't the first person to complain. Bret would rather go to arbrition proceedings instead of refund a customer less around $30 for the outage. Bret obviously could care less about any of his customers if more than 2 cents where involved. Since making a mistake and signing up with LBDSL I have referred 6 customers to OTHER providers and setup a T1 for one of the business customers I consult for. Now how much money do you think LBDSL has lost by treating their customers like dirt??? Be luckily you haven't had any problems yet, but be warned if you do you will be blown off in a heartbeat!! |
