If the training is so good why does it seem like my job (also a comcast rep) is correcting the mistakes of other reps. Second is calls with service problems, first is incompetent reps lying and not knowing what to do which causes people to call back.
Training wasnt all that great. I'd say 30% of what you need to know comes from training, you learn the rest while you're on the phone. -- kustomerservice.net
