republican-creole
site Search:


Home Reviews Tools Forums FAQs Find Service ISP News Maps About  
 
    All Forums Hot Topics Gallery






how-to block ads

  
Forums >

Comcast Fights Bad Service Reputation > Stories like this

Search Topic:
 Share Topic
Post a:
Post a:
AuthorAll Replies


Chuckles
Premium
join:2006-03-04
Saint Paul, MN

reply to A Comcast Rep

Re: Stories like this

If the training is so good why does it seem like my job (also a comcast rep) is correcting the mistakes of other reps. Second is calls with service problems, first is incompetent reps lying and not knowing what to do which causes people to call back.

Training wasnt all that great. I'd say 30% of what you need to know comes from training, you learn the rest while you're on the phone.
--
kustomerservice.net
to forum · permalink · 2007-12-13 11:28:04 ·
Forums > Comcast Fights Bad Service Reputation

Wednesday, 30-May 00:13:43 Terms of Use & Privacy | feedback | contact | Hosting by nac.net - DSL,Hosting & Co-lo
over 12.5 years online © 1999-2012 dslreports.com.
Most commented news this week
Hot Topics