Comcast Service is like rolling dice -

Author	All Replies
dsless join:2001-05-16 Pittsburgh, PA Reviews: ·Comcast	Comcast Service is like rolling dice Sometimes you roll craps other times you win. The phone support and service calls have been varied. They show up or don't. The support center sometimes know what they are doing and sometimes they don't. Most of the time my experience dealing with the phone support has been negative. The people are nice but are clueless how the technology works. The last call resulted in a truck roll for a bad remote they gave me. A long story short Comcast wanted to replace 3 dvr's when the remote they gave me didn't work. Then they had the balls to charge me for a truck roll. The tech guy that showed up was nice and said it was his last day working for Comcast!
	to forum · permalink · 2007-12-13 11:32:06 ·
IT Guy Ow, My Balls Premium join:2004-07-29 Las Cruces, NM Reviews: ·Comcast	I couldn't agree with you more. My experience at home was when I requested my service to be transfered to a new location. Twice, within 6 months of each other, instead of TRANSFERRING my service, they suspended my account. I communicated clearly to the service rep. that I needed both cable and Internet service transfered, and that the last time I had requested a transfer of service, they suspended my account. Despite my insistence that they not suspend my account, it happened anyway. I spent about 45 minutes with tech support to get my account activated again. As far as reliability and quality go, I have no complaints. The price however... It keeps increasing and they have yanked channels off of the expanded basic. Don't get me started on our Comcast Business Class service. Sheesh! -- My time is a piece of wax, falling on a termite, that's choking on a splinter. --Beck
	to forum · permalink · 2007-12-13 11:53:05 ·

Comcast Fights Bad Service Reputation > Comcast Service is like rolling dice

Comcast Service is like rolling dice