dak70
join:2007-05-01
Warminster, PA | Adding bodies will do nothing The problem with Comcast's service is only slightly due to under staffing. The bad service is systemic.
Comcast is a pseudo monopoly in most areas and does not care to invest in service.
Adding 600 do nothing, know nothing, front line call takers means nothing.
Try getting a manager on the phone! Can't be done. Try asking for the director of customer service’s email. Doesn't exist. If you want to voice a concern with anyone other than the call taker, they tell you to write a letter to the complaint center's PO box in Delaware. Or you have the option of contacting your local franchise official who is in Comcast’s back pocket.
Head count won’t fix bad service. Accountability and a mechanism for customer feed back will. Fix the system.
Plus a little competition never hurts either. |
