| helpful A few comments:
- I am trying to install comcast small business Internet serice; I have a helpful rep now, but it took four days to speak to a human; not a great sales experience;
- In researching small business ISPs, I talked to a friend who had comcast disconnect their residential internet service, due to "excessive bandwidth usage." He was frustrated, first of all, because it seems unusual for a service provider to cut off service to their best customers, but also because the comcast rep would not share the bandwidth thresholds. He asked to upgrade to business service, but was told that he would not be permitted to buy the commercial service for at least a year. He's now on AT&T DSL. So, for my business, I am concerned about customer-hostile policies, and also about the possibility that comcast may cut our business off!
- From the current thread, it's clear that comcast has a less-than-stellar track record.
So, I called and canceled my comcast install this morning, and signed up for speakeasy DSL. Wish me well! |
