questionable
join:2005-10-18
Phoenix, AZ | reply to Bill5309
Re: Heads up on EUP
Bill5309: Due to the fact that i have Choice TV and my TV comes down my Telephone line does this matter on the usage? |
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Bill5309
join:2007-06-02
Boise, ID
| Thank you for your question.
In a logical sense, for vdsl customers, there is no way that the video feed would be included calculated in the data feed. Therefore, the 99.9% answer to your question, logically speaking, is: No, the video feed is seperate from the data feed and could not be used in data usage calculations.
I have written the appropriate department for a 100% answer and will repost if my (god I hate this word) assumption is incorrect.
Peace |
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no_one
@QWEST.NET
| reply to Bill5309
The video is separate from the internet on VDSL. Now if for any reason the USAM runs out of bandwidth and you have three TVs on the third stream may get cut sometimes. Usually will not happen as USAMs are fiber fed.
But yes I am sure they can track the net usage. If Qwest started selling TV service as this many channels but you can only watch 4 hours a day and pay more for additional use. Do not give them ideas. Now watching non Qwest TV over the internet that is different as in net and non Qwest. But until now no one thought of 39.95 for x number of channels they pay x dollars for so many hours to watch them. That is a great idea. 
Oh, plus what I said about work at home at night executives. Irk them then they go the work the next day and change their business provider from Qwest to someone else. |
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no_one
@QWEST.NET
| reply to Bill5309
So no new posts. Either people that get the notice are still few and far between. Highly likely or just ashamed or know they did wrong.
This month has been a busy month for me so my usage is only a little over average. Some months it is well over and I mean well over average.
I am thankful for the warning. But will just keep doing what I am doing. They are now enforcing it. If I get a warning go from there.
I use the net some months well above any norm. Others just norm. Same with my VOIP lines. Some months push limits other months the providers make money easy. |
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Hdawg25
join:2008-01-07
| reply to Bill5309
Spoke With Qwest Today
I spoke with Qwest's security group today because I had received my second letter for violating the excessive use policy. A little background, when I received my first letter, I was told by several people in Qwest sales and support that I needed to switch to the business dsl plan at three times the cost that I was paying for the residential plan because business dsl was unlimited and I wouldn't have to worry. I was even told that downloading terabytes would be fine. When I called the security group after the first letter I was told by the security group to disregard the first letter as it was probably an oversight and went out due to usage from my residential account before I switched to business. I received the second letter a week ago and when I called the qwest security group today I was treated very rudely and even flat out accused of being a liar for saying that I spoke with someone there last month who told to disregard the letter. When I finally got them to calm down they told me that no dsl plan was unlimited and that the person I spoke with in support (I called 8 times over the course of a week to be sure) was simply wrong and sucks to be me. I was told that I might as well go back on residential because business offered no benefit to me and was told to contact the loyalty group. I contacted the loyalty group and was told that yes both business and residential are unlimited according to all of the documentation that he had. When I pressed him for proof he came back with the EUP policy and said he was mistaken and transferred me to a credit group who transferred me to sales and a salesperson who kept trying to get me to switch to frame relay at $475 a month.
I would be more than willing to curtail my usage if someone could either tell me what the "magic number" is without using X many emails, x many mp3s etc and/or provide an easy way for me to track my usage.
sorry for the long email but I am curious if anyone else is running into the same thing where every group contradicts another and not being able to get a straight answer.
Hdawg |
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msj
Premium
join:2004-05-21
Fort Collins, CO
 ·Qwest.net
| You are the first person I know of who has both received these letters and has posted about it. None of us know what the thresholds are, so we probably are not going to be able to help you much.
However, you can help us at least get one data point if you know and are willing to share what your usage is. If you don't know exactly, can you at least share the types of things you do with your DSL connection? Even if Qwest doesn't tell you what your usage needs to be, do they tell you what your current usage is?
We might be able to approach this from both sides if people who are heavy users but have not gotten a letter yet can share what their usage is. I probably don't qualify as a heavy user, since my usage is quite variable. There are times where I might download 4-5 Gb in a day (where I really appreciate my 7Mb connection), but overall I probably rarely exceed 20-30 Gb per month (which is still more than the severely outdated Qwest EUP examples, but probably not enough to trigger an actual letter).
One thing I find interesting from your conversations with Qwest is that not only is business DSL NOT unlimited (which doesn't surprise me), but that if the representative said there is no advantage for you to be on the business plan then that means that whatever the magical threshold is, it is the SAME for both business and residential (which does surprise me).
I will also state here that I don't think it is unreasonable for Qwest to have limits (as long as those limits are reasonable given the ever increasing number of high bandwidth applications on the internet), I just think it is unreasonable to keep those limits a mystery. |
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Hdawg25
join:2008-01-07
| Hello,
My issue with the Qwest excessive usage policy is that from the get go I told them I was a heavy user and even majorly overstated my usage saying that I would expect close to a terabyte of usage. I am a dba/programmer and download a lot of databases that I work on that can range into the several gigabyte size, I also do online gaming, watch streaming video on a lot of sites, download mp3s and tv shows for my ipod, do a lot of surfing, essentially I do a lot of bandwidth intensive stuff and I was told multiple times by both support and sales that I was fine and not to worry about it because both residential and business were unlimited. When I got the first letter and called in they (sales and support) were surprised and said oh well business for sure is unlimited and I questioned it repeatedly. When I got transferred to the loyalty group yesterday they repeated that it was unlimited. I told them my usage and they said I was fine and disregard the second letter. Only when I pushed it and demanded proof did they pull out the EUP policy.
The softlimit from what I have been able to read between the lines during all of my conversations seems to be around 400 gig...The ceiling that triggers the letter seems to be 500 gig. Yes I know that is a huge amount, yes it sounds insane that a home user could hit that high but like I said between myself, my girlfriend and my roommate we are always doing something on the web. The net of my issue is that I am and have always been willing to cut back usage and comply with the T & C's if someone would be willing to tell me what the magic line is and also provide an easy way to monitor usage. A question that I still do not know the answer to is if it is just downstream that counts towards the cap or is it a combo of downstream and upstream usage. I still have a lot of questions but unfortunately, I have yet to get any answers other than conflicting information between the different groups at Qwest or an attempt to upsell to Frame Relay at $475/Month.
Hdawg |
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questionable
join:2005-10-18
Phoenix, AZ
·Qwest.net
1 edit | reply to Bill5309
Would love to know how they do it. I'm a Developer also and work with databases plus i have to transfer 100 meg files back and forth from work to home all day long. It's called telecommunting... I have no clue where i am on the usage but i can guarntee that just today alone i have transferred 8 to and from my machine.. and I still have 2 hours left in my day and i have to do 5 more files before i'm done today each one sits at 82 megs as MP3's. and that as small as they go only if the correct setting were done using audacity |
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NormanS
Premium,MVM
join:2001-02-14
San Jose, CA | Maybe employers, such as yours, should provide their employees with access to their pipes in order to move their data?
--
Norman
~Oh Lord, why have you come
~To Konnyu, with the Lion and the Drum |
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no_onje
@QWEST.NET
| said by NormanS  :Maybe employers, such as yours, should provide their employees with access to their pipes in order to move their data? There used to be business class dsl You get the use but not the guaranteed up time. A T1 a tech will be rolling out to fix it within x time. DSL even business not. But used to be the premium cost for business DSL was the use of the stream. But being dsl may have to wait till next day to get fixed. A T1 with an SLA and your real need a tech will roll in the middle of the night if needed. |
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NormanS
Premium,MVM
join:2001-02-14
San Jose, CA
·Pacific Bell - SBC
1 edit | A T1 carries a pretty hefty price. If you need one to fulfil your duties of employment, your employer should reimburse you for it.
IMHO, an employer who requires you to use a residential ISP connection for the duties of employment is akin to requiring you to use your car for the job.
--
Norman
~Oh Lord, why have you come
~To Konnyu, with the Lion and the Drum |
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nonymous
join:2003-09-08
Glendale, AZ | reply to Bill5309
A T1 almost always carries a SLA. If down in the middle of the night and the company using the T1 is awake and notices the carrier will send a truck roll if needed. DSL even business get a truck roll in the next morning. |
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danawhitaker
Space...The Final Frontier
Premium
join:2002-03-02
Urbandale, IA
·MSN
 ·Mediacom
| reply to NormanS
"IMHO, an employer who requires you to use a residential ISP connection for the duties of employment is akin to requiring you to use your car for the job."
Uh...yeah? Plenty of people work in jobs where they have to use their own car. Pizza delivery anyone? And my mom's job, where she has to drive around and inspect stuff in various parts of Iowa, will require her to use her own car. They might reimburse her for gas, but they don't give her her own car to use for it. Unless you're implying the employer should reimburse for the cost of the ISP. Which, I wouldn't have a problem with that concept, except that odds are the service would be used, if installed in a home, by more people than just the employee and for more than purely business use. Telecommuting would quickly lose its cost-effectiveness for everyone if employers were required to reimburse any telecommuting employee for the cost of a T1. |
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woodward
XMission Broadband
VIP
join:2000-12-28
Salt Lake City, UT
| reply to Bill5309
We had an interesting experience today.
Last week a Qwest.net subscriber got a warning in the mail about AUP violations, and after researching the options, placed an order to migrate to XMission. That order was due to process tomorrow. Instead, Qwest canceled his DSL this morning, and told him they didn't care who the ISP was as the AUP applied to all DSL subscribers regardless of ISP.
Not quite the same thing as canceling a subscriber of mine outright, since the order was technically pending, but still, it concerns me. I now wonder if they're monitoring this data at the DSLAM. |
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NormanS
Premium,MVM
join:2001-02-14
San Jose, CA
·Pacific Bell - SBC
| reply to danawhitaker
said by danawhitaker :"IMHO, an employer who requires you to use a residential ISP connection for the duties of employment is akin to requiring you to use your car for the job." Uh...yeah? Plenty of people work in jobs where they have to use their own car. Pizza delivery anyone? And my mom's job, where she has to drive around and inspect stuff in various parts of Iowa, will require her to use her own car. I am aware of that. Doesn't change the comparison a whit. Except that residential ISP service is sold "as is". If you can perform your Pizza deliveries in an unreliable clunker, go for the job. But residential ISP service is very much a "clunker" of a car; no uptime guarantees.
Telecommuting would quickly lose its cost-effectiveness for everyone if employers were required to reimburse any telecommuting employee for the cost of a T1.
My point is more along the line of reliability. Many jobs which require you to bring your own car to the job state, in the requirement, "Reliable transportation". Residential ISP service is not "reliable transportation".
The last job that I had, which required me to drive around and inspect things, my employer supplied the vehicle.
--
Norman
~Oh Lord, why have you come
~To Konnyu, with the Lion and the Drum |
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NormanS
Premium,MVM
join:2001-02-14
San Jose, CA
·Pacific Bell - SBC
| reply to woodward
Do you run your own ATM network from the DSLAM to the Internet? I don't see how Qwest would care how much bandwidth your customers use, if they are not using Qwest transport to the Internet. Only if they are forcing you onto their transit to the Internet.
I only ask because around this part of California companies like DSL Extreme don't use ATTIS transit to the Internet (that I know of).
--
Norman
~Oh Lord, why have you come
~To Konnyu, with the Lion and the Drum |
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questionable
join:2005-10-18
Phoenix, AZ
·Qwest.net
1 edit | reply to NormanS
They do not require me to use a residental ISP connection.. I decide to work from home instead of driving to work. I get more work done from home and can work whenever i want
My company pays up to 50 bucks of my internet connection. I'm not worried about reliability the reason i have stayed with Qwest is because of the reliability. I have only been down 3 times in oer 7 years and 2 of them where my fault.
Also VDSL (900 feet) doesn't come in Business class and that s the connection I have to have. ADSL is only 13000 feet but i get so many FEC's it is impossible to do anything |
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AthlGrond
Premium,MVM
join:2002-04-25
Aurora, CO
·Comcast
| reply to woodward
said by woodward :We had an interesting experience today. Last week a Qwest.net subscriber got a warning in the mail about AUP violations, and after researching the options, placed an order to migrate to XMission. That order was due to process tomorrow. Instead, Qwest canceled his DSL this morning, and told him they didn't care who the ISP was as the AUP applied to all DSL subscribers regardless of ISP. Not quite the same thing as canceling a subscriber of mine outright, since the order was technically pending, but still, it concerns me. I now wonder if they're monitoring this data at the DSLAM. When we first looked at their EUP when it came out we were thinking that this may be the case. Good to have it confirmed one way or the other.
(Though of course it would have been great to have it work the other way.)
My guess is that they do it this way because excessive use can be hard to get around at remote terminals. (The ISP doesn't deal with the load until after the traffic hits the CO right?)
--
"It's like a Zen koan - if you say something stupid, and no one is there to hear it, are you still an idiot?" -Mike Krahulik |
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adsldude
always learning
Premium,Ex-Mod 2003-9
join:2000-11-10
Colorado
| said by AthlGrond :...(The ISP doesn't deal with the load until after the traffic hits the CO right?) It's even later than that. The traffic is aggregated from the Qwest COs over the Qwest backbone to the router interface(s) for the respective ISP. |
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AthlGrond
Premium,MVM
join:2002-04-25
Aurora, CO
·Comcast
| said by adsldude :said by AthlGrond :...(The ISP doesn't deal with the load until after the traffic hits the CO right?) It's even later than that. The traffic is aggregated from the Qwest COs over the Qwest backbone to the router interface(s) for the respective ISP. What do you think of my theory of this being related to Qwest's increased deployment of remote terminals? (I see RTs as being very cable internet like in their shortcomings, thus the cable company like restrictions on usage.)
--
"It's like a Zen koan - if you say something stupid, and no one is there to hear it, are you still an idiot?" -Mike Krahulik |
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