Topic 'Heads up on EUP' in forum 'Qwest' - dslreports.com http://www.dslreports.com/forum/Heads-up-on-EUP-19616592 en Fri, 10 Feb 2012 00:06:49 EDT Fri, 10 Feb 2012 00:06:49 EDT Re: Heads up on EUP http://www.dslreports.com/forum/Re-Heads-up-on-EUP-19801940 Like I think another poster said at one time 1-3 gigs a day is easily doable if home and needed. Then working do not push that much data. Like that poster mine is variable. Max supposed average user a month to some months push that in a day for many days. ]]> http://www.dslreports.com/forum/Re-Heads-up-on-EUP-19801940 Mon, 14 Jan 2008 21:13:23 EDT Re: Heads up on EUP http://www.dslreports.com/forum/Re-Heads-up-on-EUP-19797131 said by dispatcher21:

So heres a questions. I just read a report that states Netflix is going to change to unlimited online viewing of movies. Now, when big compaines such as this make changes to how users access content online, will Qwest take a look at their TOS and make changes to allow for a higher cap? I doubt it unless a lot of their customers increase their usage and the overall average usage per user increases. Then they have no other recourse. Currently their enforcement of caps appears to be on the top few percent of users.]]> http://www.dslreports.com/forum/Re-Heads-up-on-EUP-19797131 Mon, 14 Jan 2008 09:53:20 EDT Re: Heads up on EUP http://www.dslreports.com/forum/Re-Heads-up-on-EUP-19797047 http://www.dslreports.com/forum/Re-Heads-up-on-EUP-19797047 Mon, 14 Jan 2008 09:38:03 EDT Re: Heads up on EUP http://www.dslreports.com/forum/Re-Heads-up-on-EUP-19780468 5. Different Caps between VDSL and ChoiceTV users]]> http://www.dslreports.com/forum/Re-Heads-up-on-EUP-19780468 Fri, 11 Jan 2008 10:59:34 EDT Re: Heads up on EUP http://www.dslreports.com/forum/Re-Heads-up-on-EUP-19779863 http://www.dslreports.com/forum/Re-Heads-up-on-EUP-19779863 Fri, 11 Jan 2008 08:41:32 EDT Re: Heads up on EUP http://www.dslreports.com/forum/Re-Heads-up-on-EUP-19778930
Some guesses of mine:

1. "Competition". Most other providers who offer unlimited service don't specifically state the limit. If any provider defines the limit, it could put them at a competitive disadvantage -- but maybe not. Some customers would perhaps value knowing what they can use without putting their account it jeopardy.

2. "To keep overall use low". Whatever the secret limit is, a provider probably couldn't support mass numbers of customers using just below the limit. Also, customers may perceive value in using as much of the limit as they can, much like cell-phone customers try to use (but not exceed) their monthly minutes allotment. So, stating a limit could perhaps encourage more customers to use more of the limit, increasing overall use of the provider.]]> http://www.dslreports.com/forum/Re-Heads-up-on-EUP-19778930 Fri, 11 Jan 2008 00:18:53 EDT Re: Heads up on EUP http://www.dslreports.com/forum/Re-Heads-up-on-EUP-19778916
I know what you mean when you talk about Euro and Asian broadband speeds and how fast they are compared to US speeds, you even see that in the cellular world as well. I agree with an earlier post on this topic about how the EUP policies need to be updated to be more in line with actual web usage today rather than 2-3 years ago. I think the issue is only going to get worse as more networks offer streaming of their shows, more people jump on the YouTube bandwagon and NetFlix rolls out their streaming movie service.

Hdawg]]> http://www.dslreports.com/forum/Re-Heads-up-on-EUP-19778916 Fri, 11 Jan 2008 00:15:44 EDT Re: Heads up on EUP http://www.dslreports.com/forum/Re-Heads-up-on-EUP-19778579 Silver DSL - 200gb usage = $35
Gold DSL = 300gb usage = $45
Platinum DSL = 500gb usage =$60"

I don't like this idea. Why? Because I can't get higher speeds than 1.5/896 in order to get into the gold/platinum tier. Unless the tiers would be based solely on the usage cap and not speed. In that case, fine, I'd pay for the higher package. But I don't want to be limited to 200 gigs a month (because even on 1.5/896 this can be easily blown) just because I *can't* physically get higher speeds than I am able to when I could still easily reach the usage caps of the higher tiers.

The last time I exceeded 350 gigs was June of 2006. Sigh. I'm even more jealous of my completely uncapped Swedish and Danish friends with their 100/10mbit and 30/30mbit connections.
--
You're watching Sports Night on CSC so stick around...]]> http://www.dslreports.com/forum/Re-Heads-up-on-EUP-19778579 Thu, 10 Jan 2008 23:11:43 EDT Re: Heads up on EUP http://www.dslreports.com/forum/Re-Heads-up-on-EUP-19777727
Basic DSL - 100gb or even 50 gb usage/month = $26
Silver DSL - 200gb usage = $35
Gold DSL = 300gb usage = $45
Platinum DSL = 500gb usage =$60

Then state something along the lines of if you are approaching a TB of usage then you need to be looking at the Frame Relay option. They could even do something where if your usage over two months equates to the next tier then they will roll you up after they send you a letter.

I think most users would agree to a plan such as above and Qwest could snare a lot of users from other providers and come out looking on top. Hell I was willing to pay triple what I was paying for residential in order to be able to download more and I am sure other users would be willing to pay more as well.

I think at a minimum that Qwest needs to come clean and be open with their users and not try and keep them in the dark and punish them for violating T&C's that they won't disclose.

Hdawg ]]> http://www.dslreports.com/forum/Re-Heads-up-on-EUP-19777727 Thu, 10 Jan 2008 20:50:50 EDT Re: Heads up on EUP http://www.dslreports.com/forum/Re-Heads-up-on-EUP-19777065 My feeling is you tick off the high need home user you also tick off their company they work for. Medium to large business is a very lucrative target for competition. An end home user tells their management or is management they have been capped then maybe the business needs change and go to another provider. Lose a little on the outside res to keep a very lucrative business account. Those res DSL do connect to very fast business circuits.
That lowly business DSL line may be used at home by someone who can help or cancel themselves T3 plus data circuits and who knows how many business pots line at the home company. Be very careful Qwest on enforcement. A lowly teenager or RIAA and bit torrent ok. Still step lightly as parents may have influence. But someone who proves they work from home in a higher paying job. Go for it. ;)]]> http://www.dslreports.com/forum/Re-Heads-up-on-EUP-19777065 Thu, 10 Jan 2008 19:02:59 EDT Re: Heads up on EUP http://www.dslreports.com/forum/Re-Heads-up-on-EUP-19776786
BTW I talked to Qwest again a bit ago and the previous numbers I received were high according to today's conversation. I am now being told that the limit is around 350gig.

Thanks,

Hdawg]]> http://www.dslreports.com/forum/Re-Heads-up-on-EUP-19776786 Thu, 10 Jan 2008 18:16:04 EDT Re: Heads up on EUP http://www.dslreports.com/forum/Re-Heads-up-on-EUP-19773814
I guess i'm just like MSJ. I want a way to track my usage so that if i do get close i can change my practices]]> http://www.dslreports.com/forum/Re-Heads-up-on-EUP-19773814 Thu, 10 Jan 2008 10:16:54 EDT Re: Heads up on EUP http://www.dslreports.com/forum/Re-Heads-up-on-EUP-19773476 said by woodward:

Well, by 50-50 I mean that the full path between DSLAM and XMission core DSL router is half owned by Qwest, and half by XMission through the OC3s we purchase exclusively for the purposes of carrying DSL subscriber's traffic via ATM into our network (the "first hop" if you will).

Yes, we also purchase upstream lines from carriers (none from Qwest at the moment). Those are mostly gig-e, and unrelated to the OC3s we are required to buy as Megahosts.

I think we're getting into semantics. ;)

DSL Modem -> DSLAM -> ATM cloud -> Megahost OC3s -> XMission core -> Upstream Carriers (XO, ATT, nLayer, UUnet, peers) -> Internet
Interesting. As I understand the way things work in my region, ATTIS transit carries the data from the DSLAM to the aggregation router (IP gateway, and first IP hop) on their ATM network; but, if I were to get DSL Extreme, or Speakeasy, ATTIS transit would not touch the data at all. I think this means that AT&T isn't paying for the bandwidth cost of the data past the CLEC ATM cloud?

Anyway, DSLX claims that any DRM management that ATTIS might apply to data on their transit network will not apply to data carried by DSLX.

Sorry, but I have never actually explored this aspect of DSL transport before.
--
Norman
~Oh Lord, why have you come
~To Konnyu, with the Lion and the Drum]]> http://www.dslreports.com/forum/Re-Heads-up-on-EUP-19773476 Thu, 10 Jan 2008 09:05:57 EDT Re: Heads up on EUP http://www.dslreports.com/forum/Re-Heads-up-on-EUP-19773454 See Profile, the 'XMission Broadband guy is saying about Qwest application of policy, it sounds like it sucks to be in Qwest territory.
--
Norman
~Oh Lord, why have you come
~To Konnyu, with the Lion and the Drum]]> http://www.dslreports.com/forum/Re-Heads-up-on-EUP-19773454 Thu, 10 Jan 2008 08:59:18 EDT Re: Heads up on EUP http://www.dslreports.com/forum/Re-Heads-up-on-EUP-19773287
And i refuse to go to COX Cable as they just raised there rates yet again in my area. ]]> http://www.dslreports.com/forum/Re-Heads-up-on-EUP-19773287 Thu, 10 Jan 2008 08:23:17 EDT Re: Heads up on EUP http://www.dslreports.com/forum/Re-Heads-up-on-EUP-19772851 said by Hdawg25:

At the risk of sounding like a broken record, I am more than willing to pull back on my usage if Qwest would simply state what the limit is and also provide a way to track what the account usage is but at this point there is no real way to know when you are approaching the limit or have gone over it until you receive a letter. I have hobbled together a method using a couple of bandwidth usage tools but I am still going off of what I think the limit is and not any hard numbers.

Hdawg
I agree that it is ridiculous that Qwest doesn't share what the the true rules are (and even keeps their own employees in the dark).

Anyway, I have one suggestion that might solve your problem and be a lot cheaper than frame relay. Since you were willing to pay more for a business DSL line, perhaps a solution might be to drop the business DSL and go to 2,3 or even 4 residential DSL connections. Then the interesting problem becomes figuring out how to load balance your connections so that your bandwidth usage stays somewhat balanced across your various DSL connections. This may be very easy or very hard, depending on how you use your connection and also how techno savvy you are.

Note, you can't distribute the packets of a single tcp or udp connection over your various DSL lines without the support of your ISP on the other end. But you can make sure that different tcp/udp connections go out over different DSL lines. There are commercial routers that should be able to handle this (Cisco makes rack routers that you can plug multiple DSL modem cards into), but they are going to be pricey (but only a one time cost). A cheaper solution would be to use a dedicated linux box as a router, but that is going to require some reasonably sophisticated networking knowledge on your part.]]> http://www.dslreports.com/forum/Re-Heads-up-on-EUP-19772851 Thu, 10 Jan 2008 03:09:31 EDT Re: Heads up on EUP http://www.dslreports.com/forum/Re-Heads-up-on-EUP-19772826 said by adsldude:

I've got to think Qwest is struggling with expanding their unregulated offerings quickly enough to make up for lost revenues in the regulated side of their business.
I doubt that they are losing anything since they just raised basic POTS by over a dollar and caller id by $1.50.
Caller ID now costs around $7.50 per month, for something that might cost them around $0.0001. = profit.]]> http://www.dslreports.com/forum/Re-Heads-up-on-EUP-19772826 Thu, 10 Jan 2008 02:56:57 EDT Re: Heads up on EUP http://www.dslreports.com/forum/Re-Heads-up-on-EUP-19772595
Hdawg]]> http://www.dslreports.com/forum/Re-Heads-up-on-EUP-19772595 Thu, 10 Jan 2008 01:08:29 EDT Re: Heads up on EUP http://www.dslreports.com/forum/Re-Heads-up-on-EUP-19772586
At the risk of sounding like a broken record, I am more than willing to pull back on my usage if Qwest would simply state what the limit is and also provide a way to track what the account usage is but at this point there is no real way to know when you are approaching the limit or have gone over it until you receive a letter. I have hobbled together a method using a couple of bandwidth usage tools but I am still going off of what I think the limit is and not any hard numbers.

Hdawg]]> http://www.dslreports.com/forum/Re-Heads-up-on-EUP-19772586 Thu, 10 Jan 2008 01:05:41 EDT Re: Heads up on EUP http://www.dslreports.com/forum/Re-Heads-up-on-EUP-19771391 http://www.dslreports.com/forum/Re-Heads-up-on-EUP-19771391 Wed, 09 Jan 2008 21:36:03 EDT Re: Heads up on EUP http://www.dslreports.com/forum/Re-Heads-up-on-EUP-19770442 said by adsldude:

Am I right in assuming you could purchase Internet connectivity from Qwest or any other provider (e.g. Level3). Is that what you mean by 50-50? You've chosen to use Qwest on the Internet side of your network for half of your connectivity.
Well, by 50-50 I mean that the full path between DSLAM and XMission core DSL router is half owned by Qwest, and half by XMission through the OC3s we purchase exclusively for the purposes of carrying DSL subscriber's traffic via ATM into our network (the "first hop" if you will).

Yes, we also purchase upstream lines from carriers (none from Qwest at the moment). Those are mostly gig-e, and unrelated to the OC3s we are required to buy as Megahosts.

I think we're getting into semantics. ;)

DSL Modem -> DSLAM -> ATM cloud -> Megahost OC3s -> XMission core -> Upstream Carriers (XO, ATT, nLayer, UUnet, peers) -> Internet

We pay for everything past the ATM cloud. If I understand the new Acceptable Use Policy, Qwest is claiming the ability to regulate based on the data from modem -> Megahost, which we don't own.

(edit) Yes, this means that we pay twice for all the data a DSL subscriber consumes.]]> http://www.dslreports.com/forum/Re-Heads-up-on-EUP-19770442 Wed, 09 Jan 2008 19:21:22 EDT Re: Heads up on EUP http://www.dslreports.com/forum/Re-Heads-up-on-EUP-19769351 --
Norman
~Oh Lord, why have you come
~To Konnyu, with the Lion and the Drum]]> http://www.dslreports.com/forum/Re-Heads-up-on-EUP-19769351 Wed, 09 Jan 2008 16:17:14 EDT Re: Heads up on EUP http://www.dslreports.com/forum/Re-Heads-up-on-EUP-19768970 said by woodward:

...NormanS asked if we operated our own ATM network from DSLAM to Internet, and the answer should be "about 50/50, and Qwest banks a load of cash on my half." Am I right in assuming you could purchase Internet connectivity from Qwest or any other provider (e.g. Level3). Is that what you mean by 50-50? You've chosen to use Qwest on the Internet side of your network for half of your connectivity.]]> http://www.dslreports.com/forum/Re-Heads-up-on-EUP-19768970 Wed, 09 Jan 2008 15:27:07 EDT Re: Heads up on EUP http://www.dslreports.com/forum/Re-Heads-up-on-EUP-19768834 said by adsldude:

I never meant to imply Qwest carried the traffic to the router on your premise. They have to carry the traffic to the routers on the far end of your OC3s. The original question implied that each ISP would need to have physical connectivity to every CO served which is not the case.
Sure, I understand, but "router interfaces of the ISP" strongly suggested that Qwest carries all that data straight to the ISP's DSLAM/gateway. NormanS asked if we operated our own ATM network from DSLAM to Internet, and the answer should be "about 50/50, and Qwest banks a load of cash on my half."]]> http://www.dslreports.com/forum/Re-Heads-up-on-EUP-19768834 Wed, 09 Jan 2008 15:07:18 EDT Re: Heads up on EUP http://www.dslreports.com/forum/Re-Heads-up-on-EUP-19768801 said by woodward:

said by adsldude:

It's even later than that. The traffic is aggregated from the Qwest COs over the Qwest backbone to the router interface(s) for the respective ISP.
Not exactly. We purchase the ATM transport for DSL ingress/egress to our network, currently in the form of several OC3's. In fact, they make a hell of a lot of money off of us on those pipes. But they do have to carry is past the DSLAM, just not all the way to the ISP.
I never meant to imply Qwest carried the traffic to the router on your premise. They have to carry the traffic to the routers on the far end of your OC3s. The original question implied that each ISP would need to have physical connectivity to every CO served which is not the case.]]> http://www.dslreports.com/forum/Re-Heads-up-on-EUP-19768801 Wed, 09 Jan 2008 14:59:24 EDT Re: Heads up on EUP http://www.dslreports.com/forum/Re-Heads-up-on-EUP-19768775 said by adsldude:

It's even later than that. The traffic is aggregated from the Qwest COs over the Qwest backbone to the router interface(s) for the respective ISP.
Not exactly. We purchase the ATM transport for DSL ingress/egress to our network, currently in the form of several OC3's. In fact, they make a hell of a lot of money off of us on those pipes. But they do have to carry is past the DSLAM, just not all the way to the ISP.]]> http://www.dslreports.com/forum/Re-Heads-up-on-EUP-19768775 Wed, 09 Jan 2008 14:55:32 EDT Re: Heads up on EUP http://www.dslreports.com/forum/Re-Heads-up-on-EUP-19768772 said by AthlGrond:

What do you think of my theory of this being related to Qwest's increased deployment of remote terminals? (I see RTs as being very cable internet like in their shortcomings, thus the cable company like restrictions on usage.) I can only speculate why Qwest has waited until now to begin enforcing an unwritten bandwidth usage cap. Whatever the reason, it's certainly ROI driven.

Think about the changes each of us has gone through in our bandwidth usage since Qwest engineered their residential ADSL network probably over 10 years ago. We download music, movies, software (entire operating systems) and what we don't download we stream. Who would have thought we would be where we are so quickly?

I've got to think Qwest is struggling with expanding their unregulated offerings quickly enough to make up for lost revenues in the regulated side of their business.]]> http://www.dslreports.com/forum/Re-Heads-up-on-EUP-19768772 Wed, 09 Jan 2008 14:55:17 EDT Re: Heads up on EUP http://www.dslreports.com/forum/Re-Heads-up-on-EUP-19768223 said by adsldude:

said by AthlGrond:

...(The ISP doesn't deal with the load until after the traffic hits the CO right?)
It's even later than that. The traffic is aggregated from the Qwest COs over the Qwest backbone to the router interface(s) for the respective ISP.
What do you think of my theory of this being related to Qwest's increased deployment of remote terminals? (I see RTs as being very cable internet like in their shortcomings, thus the cable company like restrictions on usage.)
--
"It's like a Zen koan - if you say something stupid, and no one is there to hear it, are you still an idiot?" -Mike Krahulik]]> http://www.dslreports.com/forum/Re-Heads-up-on-EUP-19768223 Wed, 09 Jan 2008 13:25:14 EDT Re: Heads up on EUP http://www.dslreports.com/forum/Re-Heads-up-on-EUP-19767996 said by AthlGrond:

...(The ISP doesn't deal with the load until after the traffic hits the CO right?)It's even later than that. The traffic is aggregated from the Qwest COs over the Qwest backbone to the router interface(s) for the respective ISP.]]> http://www.dslreports.com/forum/Re-Heads-up-on-EUP-19767996 Wed, 09 Jan 2008 12:50:34 EDT Re: Heads up on EUP http://www.dslreports.com/forum/Re-Heads-up-on-EUP-19767235 said by woodward:

We had an interesting experience today.

Last week a Qwest.net subscriber got a warning in the mail about AUP violations, and after researching the options, placed an order to migrate to XMission. That order was due to process tomorrow. Instead, Qwest canceled his DSL this morning, and told him they didn't care who the ISP was as the AUP applied to all DSL subscribers regardless of ISP.

Not quite the same thing as canceling a subscriber of mine outright, since the order was technically pending, but still, it concerns me. I now wonder if they're monitoring this data at the DSLAM.When we first looked at their EUP when it came out we were thinking that this may be the case. Good to have it confirmed one way or the other.

(Though of course it would have been great to have it work the other way.)

My guess is that they do it this way because excessive use can be hard to get around at remote terminals. (The ISP doesn't deal with the load until after the traffic hits the CO right?)
--
"It's like a Zen koan - if you say something stupid, and no one is there to hear it, are you still an idiot?" -Mike Krahulik]]> http://www.dslreports.com/forum/Re-Heads-up-on-EUP-19767235 Wed, 09 Jan 2008 10:48:46 EDT Re: Heads up on EUP http://www.dslreports.com/forum/Re-Heads-up-on-EUP-19766718 My company pays up to 50 bucks of my internet connection. I'm not worried about reliability the reason i have stayed with Qwest is because of the reliability. I have only been down 3 times in oer 7 years and 2 of them where my fault.

Also VDSL (900 feet) doesn't come in Business class and that s the connection I have to have. ADSL is only 13000 feet but i get so many FEC's it is impossible to do anything]]> http://www.dslreports.com/forum/Re-Heads-up-on-EUP-19766718 Wed, 09 Jan 2008 09:13:26 EDT Re: Heads up on EUP http://www.dslreports.com/forum/Re-Heads-up-on-EUP-19766169
I only ask because around this part of California companies like DSL Extreme don't use ATTIS transit to the Internet (that I know of).
--
Norman
~Oh Lord, why have you come
~To Konnyu, with the Lion and the Drum]]> http://www.dslreports.com/forum/Re-Heads-up-on-EUP-19766169 Wed, 09 Jan 2008 04:56:17 EDT Re: Heads up on EUP http://www.dslreports.com/forum/Re-Heads-up-on-EUP-19766162 said by danawhitaker:

"IMHO, an employer who requires you to use a residential ISP connection for the duties of employment is akin to requiring you to use your car for the job."

Uh...yeah? Plenty of people work in jobs where they have to use their own car. Pizza delivery anyone? And my mom's job, where she has to drive around and inspect stuff in various parts of Iowa, will require her to use her own car.
I am aware of that. Doesn't change the comparison a whit. Except that residential ISP service is sold "as is". If you can perform your Pizza deliveries in an unreliable clunker, go for the job. But residential ISP service is very much a "clunker" of a car; no uptime guarantees.
Telecommuting would quickly lose its cost-effectiveness for everyone if employers were required to reimburse any telecommuting employee for the cost of a T1.
My point is more along the line of reliability. Many jobs which require you to bring your own car to the job state, in the requirement, "Reliable transportation". Residential ISP service is not "reliable transportation".

The last job that I had, which required me to drive around and inspect things, my employer supplied the vehicle.
--
Norman
~Oh Lord, why have you come
~To Konnyu, with the Lion and the Drum]]> http://www.dslreports.com/forum/Re-Heads-up-on-EUP-19766162 Wed, 09 Jan 2008 04:51:31 EDT Re: Heads up on EUP http://www.dslreports.com/forum/Re-Heads-up-on-EUP-19765722
Last week a Qwest.net subscriber got a warning in the mail about AUP violations, and after researching the options, placed an order to migrate to XMission. That order was due to process tomorrow. Instead, Qwest canceled his DSL this morning, and told him they didn't care who the ISP was as the AUP applied to all DSL subscribers regardless of ISP.

Not quite the same thing as canceling a subscriber of mine outright, since the order was technically pending, but still, it concerns me. I now wonder if they're monitoring this data at the DSLAM.]]> http://www.dslreports.com/forum/Re-Heads-up-on-EUP-19765722 Wed, 09 Jan 2008 01:05:52 EDT Re: Heads up on EUP http://www.dslreports.com/forum/Re-Heads-up-on-EUP-19765413
Uh...yeah? Plenty of people work in jobs where they have to use their own car. Pizza delivery anyone? And my mom's job, where she has to drive around and inspect stuff in various parts of Iowa, will require her to use her own car. They might reimburse her for gas, but they don't give her her own car to use for it. Unless you're implying the employer should reimburse for the cost of the ISP. Which, I wouldn't have a problem with that concept, except that odds are the service would be used, if installed in a home, by more people than just the employee and for more than purely business use. Telecommuting would quickly lose its cost-effectiveness for everyone if employers were required to reimburse any telecommuting employee for the cost of a T1. ]]> http://www.dslreports.com/forum/Re-Heads-up-on-EUP-19765413 Tue, 08 Jan 2008 23:37:12 EDT Re: Heads up on EUP http://www.dslreports.com/forum/Re-Heads-up-on-EUP-19765381 http://www.dslreports.com/forum/Re-Heads-up-on-EUP-19765381 Tue, 08 Jan 2008 23:28:21 EDT Re: Heads up on EUP http://www.dslreports.com/forum/Re-Heads-up-on-EUP-19764443
IMHO, an employer who requires you to use a residential ISP connection for the duties of employment is akin to requiring you to use your car for the job.

--
Norman
~Oh Lord, why have you come
~To Konnyu, with the Lion and the Drum]]> http://www.dslreports.com/forum/Re-Heads-up-on-EUP-19764443 Tue, 08 Jan 2008 20:57:42 EDT Re: Heads up on EUP http://www.dslreports.com/forum/Re-Heads-up-on-EUP-19764163 said by NormanS:

Maybe employers, such as yours, should provide their employees with access to their pipes in order to move their data?
There used to be business class dsl You get the use but not the guaranteed up time. A T1 a tech will be rolling out to fix it within x time. DSL even business not. But used to be the premium cost for business DSL was the use of the stream. But being dsl may have to wait till next day to get fixed. A T1 with an SLA and your real need a tech will roll in the middle of the night if needed. ]]> http://www.dslreports.com/forum/Re-Heads-up-on-EUP-19764163 Tue, 08 Jan 2008 20:17:15 EDT Re: Heads up on EUP http://www.dslreports.com/forum/Re-Heads-up-on-EUP-19764110 --
Norman
~Oh Lord, why have you come
~To Konnyu, with the Lion and the Drum]]> http://www.dslreports.com/forum/Re-Heads-up-on-EUP-19764110 Tue, 08 Jan 2008 20:09:47 EDT Re: Heads up on EUP http://www.dslreports.com/forum/Re-Heads-up-on-EUP-19762339 http://www.dslreports.com/forum/Re-Heads-up-on-EUP-19762339 Tue, 08 Jan 2008 15:23:38 EDT Re: Heads up on EUP http://www.dslreports.com/forum/Re-Heads-up-on-EUP-19761503
My issue with the Qwest excessive usage policy is that from the get go I told them I was a heavy user and even majorly overstated my usage saying that I would expect close to a terabyte of usage. I am a dba/programmer and download a lot of databases that I work on that can range into the several gigabyte size, I also do online gaming, watch streaming video on a lot of sites, download mp3s and tv shows for my ipod, do a lot of surfing, essentially I do a lot of bandwidth intensive stuff and I was told multiple times by both support and sales that I was fine and not to worry about it because both residential and business were unlimited. When I got the first letter and called in they (sales and support) were surprised and said oh well business for sure is unlimited and I questioned it repeatedly. When I got transferred to the loyalty group yesterday they repeated that it was unlimited. I told them my usage and they said I was fine and disregard the second letter. Only when I pushed it and demanded proof did they pull out the EUP policy.

The softlimit from what I have been able to read between the lines during all of my conversations seems to be around 400 gig...The ceiling that triggers the letter seems to be 500 gig. Yes I know that is a huge amount, yes it sounds insane that a home user could hit that high but like I said between myself, my girlfriend and my roommate we are always doing something on the web. The net of my issue is that I am and have always been willing to cut back usage and comply with the T & C's if someone would be willing to tell me what the magic line is and also provide an easy way to monitor usage. A question that I still do not know the answer to is if it is just downstream that counts towards the cap or is it a combo of downstream and upstream usage. I still have a lot of questions but unfortunately, I have yet to get any answers other than conflicting information between the different groups at Qwest or an attempt to upsell to Frame Relay at $475/Month.

Hdawg]]> http://www.dslreports.com/forum/Re-Heads-up-on-EUP-19761503 Tue, 08 Jan 2008 13:12:40 EDT Re: Heads up on EUP http://www.dslreports.com/forum/Re-Heads-up-on-EUP-19759249
However, you can help us at least get one data point if you know and are willing to share what your usage is. If you don't know exactly, can you at least share the types of things you do with your DSL connection? Even if Qwest doesn't tell you what your usage needs to be, do they tell you what your current usage is?

We might be able to approach this from both sides if people who are heavy users but have not gotten a letter yet can share what their usage is. I probably don't qualify as a heavy user, since my usage is quite variable. There are times where I might download 4-5 Gb in a day (where I really appreciate my 7Mb connection), but overall I probably rarely exceed 20-30 Gb per month (which is still more than the severely outdated Qwest EUP examples, but probably not enough to trigger an actual letter).

One thing I find interesting from your conversations with Qwest is that not only is business DSL NOT unlimited (which doesn't surprise me), but that if the representative said there is no advantage for you to be on the business plan then that means that whatever the magical threshold is, it is the SAME for both business and residential (which does surprise me).

I will also state here that I don't think it is unreasonable for Qwest to have limits (as long as those limits are reasonable given the ever increasing number of high bandwidth applications on the internet), I just think it is unreasonable to keep those limits a mystery.]]> http://www.dslreports.com/forum/Re-Heads-up-on-EUP-19759249 Tue, 08 Jan 2008 01:35:25 EDT Re: Heads up on EUP http://www.dslreports.com/forum/Re-Heads-up-on-EUP-19759084 I spoke with Qwest's security group today because I had received my second letter for violating the excessive use policy. A little background, when I received my first letter, I was told by several people in Qwest sales and support that I needed to switch to the business dsl plan at three times the cost that I was paying for the residential plan because business dsl was unlimited and I wouldn't have to worry. I was even told that downloading terabytes would be fine. When I called the security group after the first letter I was told by the security group to disregard the first letter as it was probably an oversight and went out due to usage from my residential account before I switched to business. I received the second letter a week ago and when I called the qwest security group today I was treated very rudely and even flat out accused of being a liar for saying that I spoke with someone there last month who told to disregard the letter. When I finally got them to calm down they told me that no dsl plan was unlimited and that the person I spoke with in support (I called 8 times over the course of a week to be sure) was simply wrong and sucks to be me. I was told that I might as well go back on residential because business offered no benefit to me and was told to contact the loyalty group. I contacted the loyalty group and was told that yes both business and residential are unlimited according to all of the documentation that he had. When I pressed him for proof he came back with the EUP policy and said he was mistaken and transferred me to a credit group who transferred me to sales and a salesperson who kept trying to get me to switch to frame relay at $475 a month.

I would be more than willing to curtail my usage if someone could either tell me what the "magic number" is without using X many emails, x many mp3s etc and/or provide an easy way for me to track my usage.

sorry for the long email but I am curious if anyone else is running into the same thing where every group contradicts another and not being able to get a straight answer.

Hdawg]]> http://www.dslreports.com/forum/Re-Heads-up-on-EUP-19759084 Tue, 08 Jan 2008 00:38:16 EDT Re: Heads up on EUP http://www.dslreports.com/forum/Re-Heads-up-on-EUP-19666149 This month has been a busy month for me so my usage is only a little over average. Some months it is well over and I mean well over average.
I am thankful for the warning. But will just keep doing what I am doing. They are now enforcing it. If I get a warning go from there.
I use the net some months well above any norm. Others just norm. Same with my VOIP lines. Some months push limits other months the providers make money easy. ]]> http://www.dslreports.com/forum/Re-Heads-up-on-EUP-19666149 Fri, 21 Dec 2007 18:48:41 EDT Re: Heads up on EUP http://www.dslreports.com/forum/Re-Heads-up-on-EUP-19640600 But yes I am sure they can track the net usage. If Qwest started selling TV service as this many channels but you can only watch 4 hours a day and pay more for additional use. Do not give them ideas. Now watching non Qwest TV over the internet that is different as in net and non Qwest. But until now no one thought of 39.95 for x number of channels they pay x dollars for so many hours to watch them. That is a great idea. ;)
Oh, plus what I said about work at home at night executives. Irk them then they go the work the next day and change their business provider from Qwest to someone else.]]> http://www.dslreports.com/forum/Re-Heads-up-on-EUP-19640600 Mon, 17 Dec 2007 19:46:10 EDT Re: Heads up on EUP http://www.dslreports.com/forum/Re-Heads-up-on-EUP-19637275
In a logical sense, for vdsl customers, there is no way that the video feed would be included calculated in the data feed. Therefore, the 99.9% answer to your question, logically speaking, is: No, the video feed is seperate from the data feed and could not be used in data usage calculations.

I have written the appropriate department for a 100% answer and will repost if my (god I hate this word) assumption is incorrect.

Peace]]> http://www.dslreports.com/forum/Re-Heads-up-on-EUP-19637275 Mon, 17 Dec 2007 10:30:54 EDT Re: Heads up on EUP http://www.dslreports.com/forum/Re-Heads-up-on-EUP-19636819 http://www.dslreports.com/forum/Re-Heads-up-on-EUP-19636819 Mon, 17 Dec 2007 08:24:21 EDT Re: Heads up on EUP http://www.dslreports.com/forum/Re-Heads-up-on-EUP-19633606 --
Norman
~Oh Lord, why have you come
~To Konnyu, with the Lion and the Drum]]> http://www.dslreports.com/forum/Re-Heads-up-on-EUP-19633606 Sun, 16 Dec 2007 14:36:43 EDT Re: Heads up on EUP http://www.dslreports.com/forum/Re-Heads-up-on-EUP-19631772 said by NormanS:

Is it "unlimited service", or "unlimited access"? Do you have a link to a direct source?
Darn lawyer speak.
We have definitions for all the words. ]]> http://www.dslreports.com/forum/Re-Heads-up-on-EUP-19631772 Sun, 16 Dec 2007 03:30:15 EDT Re: Heads up on EUP http://www.dslreports.com/forum/Re-Heads-up-on-EUP-19631717 --
Norman
~Oh Lord, why have you come
~To Konnyu, with the Lion and the Drum]]> http://www.dslreports.com/forum/Re-Heads-up-on-EUP-19631717 Sun, 16 Dec 2007 02:46:35 EDT