 scrummie02BentleyPremium
join:2004-04-16
Arlington, VA
 ·Comcast
| Customer Service is Spotty I've had Comcast for a couple of years now. I have their workplace account for internet and I'll say one thing, it's much better than residential as far as CSR's go. There is barely a wait time and most of the time they get the problem resolved on their end. They're polite and knowledgeable. However I understand not everyone wants or needs to pay for Workplace. I have only had downtime once in two years. I can honestly say I have nothing to complain about on that end. Oh...they FUBAR'd my billing a while back, but it was fixed..
For TV I have residential however, and it sucks. I get pixelation on digital cable all of the time, my picture freezes, my HD-DVR skips (I even got it replaced), I had installers miss dates and state I wasn't there at the residence when I was...etc..etc.
My friends have Direct and have 3 times as many HD channels and the NFL Ticket. Direct carries Setanta sports (for soccer/rugby) and the had the Rugby World Cup (I had to pay to watch it on-line, third biggest sporting event ever in the world and Comcast didn't have it). I'd like to get Direct TV but alas, there is a huge effin' tree blocking the signal and it's not in my yard or I'd cut it down...sigh...
Unless I get FIOS (which I hear is coming to my neighborhood soon) I'll stick with their internet. My wife wants to move to CO., so there isn't any hope of getting FIOS there so when we move I guess I'll take Comcast with me..
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"The democracy will cease to exist when you take away from those who are willing to work and give to those who would not. " - Thomas Jefferson |
