| Comcast isn't that bad. If you have several million customers and 99.99% of those customers are happy or satisfied with their customer service from Comcast, that still leaves a helluva lot of people who are not and are going to be vocal about it. Overall, they are probably doing a pretty decent job.
People happy with service just go about their normal days and very rarely give positive feedback, especially if it is a service that they take for granted.
They can't be doing that poor a job, if they were there would be a few million people making complaints all over the place. MILLIONS of people. Their service is probably pretty good for the most part.
It's good that they are focusing on it though, and it's DAMN GOOD that they are providing more and more US jobs.
People forget, it's a good thing that an American company is doing well, even if it is an evil cable company, or a satanic oil company, or whatever. |
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| Good points, the other side of that is that most people will put up with service being just okay or even bad for a LONG time before they start complaining. When they do, it's going to be a hugh cry of bloodiy murder. I think Comcast knows this and does a good job of keeping their services from getting to that point. |
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 JTRockvilleData HoPremium,MVM
join:2002-01-28
Rockville, MD
 ·Verizon FiOS
| reply to SKYWARP
said by SKYWARP:If you have several million customers and 99.99% of those customers are happy or satisfied with their customer service from Comcast, that still leaves a helluva lot of people who are not and are going to be vocal about it. ... If 99.99% of Comcast customers were happy, Comcast wouldn't have gotten a reputation of providing horrific service.
said by SKYWARP:People happy with service just go about their normal days and very rarely give positive feedback, especially if it is a service that they take for granted. Do you have any evidence of that? Judging by the reviews posted here at BBR, 3x more people post positive reviews than negative reviews (overall). |
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