said by Morac: Here's what I've found to be the basic steps of getting a signal problem fixed with Comcast:
1. Call Comcast and report a problem. They will schedule a technician to come your house anywhere from a day or two to a week later.
2. Technician shows up, takes readings and says he can't fix the problem and needs to schedule a line tech. This can take up to 7 days.
3. Line tech does whatever he does, but problem is not fixed.
You'd think that at this point you could just get a line tech out again, but you can't you need to repeat steps 1 to 3 until eventually problem is fixed or you get fed up and cancel.
I have signal problems at least twice a year and it can take up to a month to get them fixed.
I was in the same boat -- we had a signal issue that would cause TV and Internet to go down when the temperature would fall below 40F. It took two tech visits (neither tech could do anything as it was a line issue beyond our tap). It kept getting 'referred to maintenance,' and took over three weeks to finally get fixed.
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