said by huntml:Secondly, as you say, they could have prevented this ETF loophole from opening by grandfathering in the fee structure change, the sort of thing people in other similar industries seem to be able to do.
But I would hazard at a guess that at least 50% of all customer service traffic for all wireless carriers is related to billing errors; they just seem as an industry to be bad at it.
And based on my reading of various carrier forums at places like HowardForums, it seems pretty clear that Sprint is by far the worst of a bad lot in this regard.
So again, I suspect that they did this thing in a blanket way rather, than grandfathering it, because there was recognition at some level that if they tried to do it in the way you suggest, they'd f*** it up, and have a big pile of complaints and billing screwups piled on top of the huge pile they already have to deal with every month.
I don't know. Recognizing that you are incompetent at something you should be able to do as a key part of running your business, and making a decision to not try to do something relating to that area that, if you could do it, would have a net positive effect on your business, but, since you suck, you'd probably screw up, making things even worse: is this a smart thing for management of a company to do or not? I'm not sure....
As I said earlier, if other companies can do it, so can Sprint. Telcos and cable companies do discount bundles all day long. Even the cell phone companies can keep track of your contract and when to charge you an ETF. If they can do that, then different plans and bundles shouldn't be an issue at all.
