 huntml
join:2002-01-23
Mullica Hill, NJ | reply to moonpuppy
Re: They made the rules.... said by moonpuppy:As I said earlier, if other companies can do it, so can Sprint. Telcos and cable companies do discount bundles all day long. Even the cell phone companies can keep track of your contract and when to charge you an ETF. If they can do that, then different plans and bundles shouldn't be an issue at all. You'd think so, wouldn't you?
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If your company has systemic problems with billing, then you need to rectify those issues. How much extra money is it costing your company to hire extra CS agents to fix those same billing issues? Did Sprint really save any money by getting rid of all those who called in with billing issues?
No disagreement here. Those of us with Sprint service have been scratching our heads at the company's inability to execute in this area for years. |
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| said by huntml:No disagreement here. Those of us with Sprint service have been scratching our heads at the company's inability to execute in this area for years. It all becomes a question of how much companies want to spend and what they think they will save if they don't spend.
And it's funny to hear the cable techs complain about the CSRs putting "single outlet install" on the ticket and they get to the location and the customer wants a DVR, 2 boxes and HSI. You would think a company that sells communications to practice it a bit themselves.  |
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